SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
Property video
Exterior
A pool area with lounge chairs and umbrellas, surrounded by palm trees and a view of the sea.
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly

Explore the area

View in a map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪44 min drive‬
  • Place, La Isla Shopping Mall
    ‪45 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Delight Ocean View King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

SLS Elite Two Queen

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

SLS Elite Specialty Suite

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Family Style two-Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1453 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

  • Marina view
  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • Ocean view
  • 2497 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Punta Sam

Located in Playa Mujeres, SLS Playa Mujeres – ALL Inclusive Collection is within a 15-minute drive of popular attractions such as Ultramar Ferry Puerto Juárez and Plaza Las Americas. This 498-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a marina.

What's nearby

  • Mujeres Beach - 3 min drive - 0.9 miles
  • Langosta Beach - 27 min drive - 10.5 miles
  • Cancun Convention Center - 35 min drive - 13.3 miles
  • North Beach - 44 min drive - 5.0 miles
  • La Isla Shopping Mall - 45 min drive - 15.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Mike's Coffee - ‬14 min walk
  • ‪The Press - ‬1 min walk
  • ‪caprichos villa del palmar - ‬11 min walk
  • ‪Twiggy - ‬1 min walk
  • ‪Gourmet Hall - ‬13 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, a marina, and a full-service spa. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach property include 3 outdoor pools, a nightclub, and karaoke.
42-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and slippers. Free minibar items, espresso makers, and safes are also available.
A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 1 total (40 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

Are there all-inclusive rate plans at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection has all inclusive rates that come with all meals included. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on May 18, 2026 start from $524, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to do near SLS Playa Mujeres – ALL Inclusive Collection?

This property is situated in Playa Mujeres, just steps from Punta Sam Ferry Terminal. You'll also find Mujeres Beach and Punta Sam Beach less than a mile away.

Is parking available on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yes, secured self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa available at SLS Playa Mujeres – ALL Inclusive Collection?

Ciel SPA is the property's spa and services include hot stone massages, sports massages, hydrotherapy, and body wraps.

Does SLS Playa Mujeres – ALL Inclusive Collection have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and 18 restaurants at this property.

Does SLS Playa Mujeres – ALL Inclusive Collection feature a casino?

No, SLS Playa Mujeres – ALL Inclusive Collection doesn't have a casino.

Will I find an indoor pool at SLS Playa Mujeres – ALL Inclusive Collection?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 6:00 PM.

What will couples enjoy most about a stay at SLS Playa Mujeres – ALL Inclusive Collection?

There are many amenities for couples at this property, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Are there hot tubs at SLS Playa Mujeres – ALL Inclusive Collection?

No, but this property does have a steam room.

Does SLS Playa Mujeres – ALL Inclusive Collection have a restaurant with a breakfast menu?

No, SLS Playa Mujeres – ALL Inclusive Collection doesn't have a restaurant that serves breakfast.

Will SLS Playa Mujeres – ALL Inclusive Collection allow pets to stay for free?

Yes, cats and dogs can stay for free at SLS Playa Mujeres – ALL Inclusive Collection.

Are there connecting rooms at SLS Playa Mujeres – ALL Inclusive Collection?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to SLS Playa Mujeres – ALL Inclusive Collection?

The closest major airport to SLS Playa Mujeres – ALL Inclusive Collection is Cancun Intl. Airport (CUN), which is 17.1 mi away (42 minutes by car).

Are there rooms with balconies that I can book at SLS Playa Mujeres – ALL Inclusive Collection?

No, there aren't any guestrooms at SLS Playa Mujeres – ALL Inclusive Collection that offer a balcony.

Does SLS Playa Mujeres – ALL Inclusive Collection have a wedding venue on site?

Take advantage of the wedding venue at SLS Playa Mujeres – ALL Inclusive Collection if you plan to say "I do" during your trip.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 900 reviews
Rating 8 - Good. 130 out of 900 reviews
Rating 6 - Okay. 76 out of 900 reviews
Rating 4 - Poor. 33 out of 900 reviews
Rating 2 - Terrible. 38 out of 900 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nivethika

Stayed 7 nights in Feb 2026

4/10 Poor

Luis

Traveled with partner
Disliked: Amenities
Do not book this resort if you are expecting a five-star or VIP experience. Pools are not heated, which made them unusable during colder weather, including the swim-up room we paid extra for. The jacuzzis were barely warm and not enjoyable. Service was extremely inconsistent, with long waits at restaurants and little acknowledgment from staff. This is also NOT a couples-friendly resort. It is heavily focused on families, with very limited adults-only areas. The room walls are paper thin, and hallway noise from children running, yelling, and crying starts early in the morning. Even the “romantic” wine cellar dinner was loud, crowded with families, and far from intimate. We are Expedia Gold members and specifically chose this hotel because it is listed as a VIP property. No upgrade was offered despite room availability, and the only VIP benefit was a 20% spa discount. Other VIP hotels typically provide welcome amenities or personalized recognition, which was completely missing here. The property looks beautiful in photos, but the service, comfort, and overall experience do not match five-star or VIP expectations. Travelers looking for luxury, relaxation, or a romantic stay should strongly consider other options.
Half filled broken jacuzzi
Stayed 6 nights in Feb 2026

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing! Rooms were beautiful and spacious and all the staff were excellent. The restaurants were a nice surprise! So many options to choose from.
Stayed 6 nights in Feb 2026

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice overall
Stayed 4 nights in Jan 2026

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
First night the view was horrible. They put us in a horrible room because they make less money when you book through expedia. We complained because our ocean view was literally totally blocked by buildings. I travel a lot and see this happening more and more by using expedia you get the bad room. I complained and they gave us a free upgrade for the remaining two nights
Stayed 4 nights in Jan 2026

4/10 Poor

Chaim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Paid for the ocean view first 2 night thy give me a grand floor On their website $100 per adult for kosher food When we arrived we paid $160 per adult
Stayed 4 nights in Jan 2026

10/10 Excellent

Theresa

Great place to relax.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2026

4/10 Poor

Courtney

Traveled with partner
Disliked: Amenities
We were so excited for an all inclusive experience with SLS but this property fell short on so many levels. The food and beverage selection and execution was terrible. Several of our meals came out unseasoned, undercooked or overcooked and just inedible. Many things were not included in the “all inclusive” even though we had the top tier package. We paid extra for coconut water by the pool, sake with our Asian dinner and only one wine was available without an up charge at most restaurants. To top it off, the first night we were there, there was a “comedian” as entertainment for the guests. The “comedian” was a Trump impersonator that spewed hateful, racist, discriminatory “jokes” for over an hour. It was appalling that an SLS property would allow this. Regardless of beliefs, a hotel resort is not an appropriate venue for what seems like a comedic take on a politically rally. We were so unhappy with our experience we left early. A couple of positives warranting 2 stars: The property itself is beautiful and well kept. The staff was very kind and hardworking. Overall, this is absolutely not a 5 star resort and doesn’t even come close to comparing to the experience at other SLS properties. They need a few years to get it together and learn how to operate as an all inclusive. 0/10 would not recommend.
Moldy strawberry delivered with breakfast
The “green beans and almonds” side from the Mediterranean restaurant
The medium/medium well steak ordered from Union
Stayed 4 nights in Jan 2026

10/10 Excellent

Mai

Stayed 4 nights in Jan 2026

10/10 Excellent

Keith Maurice, Halethorpe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and had a pleasant aroma. The staff was very friendly!
Stayed 4 nights in Jan 2026

8/10 Good

Ashlei

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Most of the staff was great, the food was absolutely excellent although the Italian restaurant was my least favorite, the facility was very nice. It was very relaxing and I enjoyed myself. However, there was not much to do on some nights. There’s no club or casino so I would say this resort is more about relaxation plus there’s lots of kids. Around the fourth night we did become bored, but it was OK because we were there for relaxation overall I enjoyed myself.
Stayed 5 nights in Jan 2026

10/10 Excellent

Luiza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great dining options and friendly service. Modern rooms and fun atmosphere make it a fantastic place for a beach vacation.
Stayed 4 nights in Jan 2026

8/10 Good

Gilles

Stayed 5 nights in Jan 2026

2/10 Terrible

Alshan

I left a sentimental bottle of perfume in the room, I tried contacting front desk, concierge, even contacted through email but I have not heard back from anyone. What’s the point of having a phone if no one will pick up?
Stayed 4 nights in Jan 2026

6/10 Okay

Loucine

Stayed 4 nights in Jan 2026

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean, gorgeous room, friendly staff, beautiful resort
Stayed 4 nights in Jan 2026

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
⭐️ 0/5 – Safety Failures and No Accountability We booked SLS Playa Mujeres through Expedia and paid extra for an SLS Elite room, expecting a five-star experience. Instead, our short long-weekend stay was ruined by repeated safety failures, severe understaffing, and lack of accountability. Our son has a tree-nut allergy, communicated in advance. Despite this, he was served Nutella chocolates, a dish with pine nuts, and after raising the issue, nuts again for a third time — any could have caused a medical emergency. The resort was understaffed, especially at breakfast and pools/beaches. Elite seating was unavailable, breakfast was slow, our room wasn’t ready on arrival, and no welcome drink was offered. We asked to speak with the hotel manager, which never happened. An assistant manager on WhatsApp also never responded. The only goodwill offered was a late checkout and a pool cabana, far below what was needed. Based on our experience, SLS Playa Mujeres is not safe for families with allergies and does not deliver an Elite, five-star experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ruslana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, beautiful hotel, amazing staff!!!
Stayed 8 nights in Jan 2026

10/10 Excellent

Arrieh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Jan 2026

6/10 Okay

Ally Gail Maria

We had issues with our room smell when we got there, wit
Stayed 6 nights in Jan 2026

10/10 Excellent

Antwone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, very clean, and the stuff was GREAT. If you ever stay in the Elite rooms, i highly recommend requesting Romàn as your personal butler. His service and attention to detail is top tier
Stayed 3 nights in Jan 2026

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderdful relaxing resort located about 45 minutes north of Cancun. Overall we had a great time the week we stayed at this resort. This resort is very lowkey. There is very little daytime entertainment available at this resort. The resort seems to be unintentionally split half into a family section, and half into an adult only section. Any dinner activities are reservation only so that is good to know going into your stay. We wish they had more midday entertainment available on the adults only side and across the resort overall.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rojaye

Stayed 3 nights in Jan 2026

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service
Staff was great and room was very nice It is a beautiful spot.
Stayed 6 nights in Jan 2026