Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Exterior
Restaurant
Miscellaneous

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪11 min walk‬
  • Place, Dolphin Explorer
    ‪19 min walk‬
  • Place, Cabeza de Toro Beach
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(163 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.6 out of 10
Excellent
(418 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(81 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(48 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free WiFi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(224 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(68 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Room Luxury

  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3
  • Free WiFi

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Suite Luxury

  • 1054 sq ft
  • Sleeps 6
  • Free WiFi

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About the neighborhood

Punta Cana

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you within a short walk of Bavaro Lagoon and within a mile (2 km) of Cabeza de Toro Beach. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Bavaro Lagoon - 11 min walk - 0.6 miles
  • Dolphin Explorer - 19 min walk - 1.0 mile
  • Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
  • Cabeza de Toro Beach - 3 min drive - 0.8 miles
  • Bavaro Beach - 22 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive
  • ‪Brasería Steak House - ‬2 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a nightclub, and karaoke.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Change of towels is available on request.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Pool toys
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Hand-held showerhead
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 6000 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay and Apple Pay.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and volleyball.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 25, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property is located in Punta Cana, a short 20-minute walk from Cabeza de Toro Beach and also 12 minutes on foot from Bavaro Lagoon. You'll also find Downtown Punta Cana and Coco Bongo Punta Cana within a short drive.

Will I be able to park at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, covered self parking is offered for free at the property.

Is there a spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and aromatherapy.

Are there luxury amenities available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and beachside massages at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a casino?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 6:30 PM.

What amenities will couples enjoy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This waterfront property offers many amenities for couples such as a private beach and 7 restaurants with some guestrooms featuring a private hot tub.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Serenade Punta Cana Beach & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenade Punta Cana Beach & Spa Resort - All Inclusive for a fee of DOP 6000 per pet, per night.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Serenade Punta Cana Beach & Spa Resort - All Inclusive?

The closest major airport to Serenade Punta Cana Beach & Spa Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.1 mi away (24 minutes by car).

Can I book a room with a balcony at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, every guestroom at Serenade Punta Cana Beach & Spa Resort - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Serenade Punta Cana Beach & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3082 out of 6775 reviews
Rating 8 - Good. 1548 out of 6775 reviews
Rating 6 - Okay. 1135 out of 6775 reviews
Rating 4 - Poor. 493 out of 6775 reviews
Rating 2 - Terrible. 517 out of 6775 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

JOHN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, we want come back asap.
Stayed 4 nights in Apr 2026

6/10 Okay

Julie K

Stayed 6 nights in Feb 2026

4/10 Poor

Christina

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The problem was the housekeeping and the room. We paid to upgrade our room to a swim up suite but could never use it because the room next to us had at least 15 people in it. Tried to tell the staff but no one ever answered (the entire time there) the front desk phone.
Stayed 4 nights in Feb 2026

6/10 Okay

Stefanie

Traveled with family and small children
Liked: Cleanliness, amenities
Staff was great and the property amenities were wonderful for kids which is why we booked it. The food was 2/10. We were there for 5 days and couldn’t book a single reservation to any of the property restaurants and no one cared at all. We walked up and the whole restaurant was empty but they wouldn’t take us 3 with our hungry 6 year old. We had to eat at the mediocre buffet all 5 days which really ruined the “all inclusivity” for us. We also had a lot of issues with our room the first night - AC was broken, had no sheets for pullout bed that we initially booked a two queen bed, not one king and a pullout, no towels or washcloths. It was a mess at first but as far as things outside, it was a nice stay.
Stayed 4 nights in Feb 2026

2/10 Terrible

Lee Richard

Traveled with family
Disliked: Amenities
Staff wasn't the friendliest. There were a few nice people there but overall most were unfriendly. It was a huge undertaking just to get bottled water in the room and we were told at the lobby bar that bottled water was for vip members only. Be sure to tell them that you want alcohol in your drinks if that's what you want because a lot of them will not give you alcohol. Coffee was oustanding but again almost impossible to get in room. Absolutely do not do the Expand meeting the day after you get there unless you want high pressure salesman trying to push you into spending $26,000 and then getting obnoxious and rude when you tell them that you're not interested. Nice beach and facilities but too many negatives to ever consider going back to Serenade. Forgot to include the food. It was mediocre but the chocolates/fruit and bread were good
Stayed 6 nights in Feb 2026

2/10 Terrible

James

Disliked: Cleanliness
Although I got there at 9:30pm, my room still wasn't ready. When I was finally assigned a room, someone else was inside when I opened the door. For my 2nd room; the A/C didn't work, the room had a lot of flies/mosquitos and it was next to a noisy construction site. My 3rd room was meh and security had to search my room because the person before me claimed they left/lost something. The customer service was terrible. No one welcomed me or tried to accommodate me after all of the inconveniences. They also seemed to have a hard time understanding English. I had to swim in the ocean at a different resort for cleaner water.
Stayed 3 nights in Feb 2026

10/10 Excellent

Heather

Stayed 4 nights in Feb 2026

10/10 Excellent

Yiu Chung, Santo Domingo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Catherine
Stayed 1 night in Feb 2026

8/10 Good

Arianna

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice. The bed a little to firm for my liking but the pool was always clean and nice. The restaurants could use a little more variety but the hibachi was AMAZING!!! Overall I cant wait to come back and try it again.
Stayed 9 nights in Feb 2026

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Feb 2026

8/10 Good

Jordan

Staff was kind, entertainment and entertainment team were great, re
Stayed 4 nights in Feb 2026

2/10 Terrible

Nick

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room service does not answer, first is absolutely TERRIBLE there, they force a timeshare on you without allowing you to relax, the service amongst staff is horrible, they sit you at dirty tables and you have to wait for them to clean them, they do not tend to anything you need in timely manner, buffet is limited to crappy food. The restaurants serve trash food, the hibachi was the only decent thing there. Massages are EXTREMELY over priced. House keeping stole $200 from our room and nothing was dine about it. I highly suggest no-one goes there. Go to mexico instead!
Stayed 5 nights in Feb 2026

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Omg where do I start from the time I walked in the hospitality was almost Nicole met us at the door with drinks the check in was great also it was super busy we went to dinner the first night and I must say the food was so good everything was hot and fresh our room was clean and are mini fridge was stock with everything we needed they did come around everyday to stock are mini bar they cleaned are rein everyday also they had so much do to they start at 10am at the pool with entertainment they have something going on all day we did a silent party and that was so fun I will be back next month for a week I had so much fun
Our bed
Drinks kept coming
Our view from are room
Stayed 4 nights in Feb 2026

6/10 Okay

Khadijah

Stayed 3 nights in Feb 2026

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2026

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was perfect, but the hotel, to be partially new, needs some essential things. The wifi is bad, the rooms lack essential utensils and communicating with resection is a little difficult
Stayed 2 nights in Feb 2026

8/10 Good

Calandra Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic! Food was great! Staff was very friendly. No wash cloths for the rooms.
Stayed 4 nights in Feb 2026

8/10 Good

Sabrina Leane

Stayed 4 nights in Feb 2026

10/10 Excellent

Arham

Stayed 6 nights in Jan 2026

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was okay. Room had so many mosquitoes and just wasn’t worth the money.
Stayed 1 night in Feb 2026

10/10 Excellent

Didier

Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

eddy

Liked: Cleanliness, staff & service
Ssbe
Stayed 3 nights in Feb 2026

10/10 Excellent

Dara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing time !
Stayed 3 nights in Feb 2026

4/10 Poor

Rose-Marie

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is at best a 2-3 star regarding food. They service food that has mold on it, there's not many options. The sports bar and the food truck take forever to get food and it's very good. The fries are good at the food truck if you get them fresh. The burgers are cooked all the way thru. The pools, they were good, good water area for kids. The staff, rude, non responsive and only care about tips. The room, nice visually, but there is mold on the vents, the bathroom and shower taps are rusted. The exterior needs to be cleaned. Entertainment, zero entertainment at the pools and not much at night. People just hang out in lobby. Would I ever return to this hotel, no, not unless they stepped up their food quality and options.
Had to put this in front of our door because people were coming into our room
Stayed 7 nights in Feb 2026

10/10 Excellent

Kamille

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean staff was friendly
Stayed 3 nights in Feb 2026