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Warwick Le Lagon - Vanuatu

4.5 star property

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Photo gallery for Warwick Le Lagon - Vanuatu

Aerial view
Bungalow, Lagoon View | Premium bedding, free minibar items, in-room safe
Overwater Villas | Terrace/patio
Private beach, white sand, sun loungers, beach umbrellas
Erakor Residence | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Spa
  • Parking included

Explore the area

View in a map
Elluk Road Off Kumul Highway, Erakor Lagoon, Port Vila, Efate
  • Place, Erakor Lagoon
    ‪17 min walk‬
  • Place, Iririki Island
    ‪4 min drive‬
  • Place, Port Vila Market
    ‪5 min drive‬
  • Airport, Port Vila Airport (VLI)
    ‪13 min drive‬

Room options

View all photos for Bungalow, Lagoon View

Bungalow, Lagoon View | Premium bedding, free minibar items, in-room safe

Bungalow, Lagoon View

  • Lagoon view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Bungalow, Garden View

Bungalow, Garden View | Premium bedding, free minibar items, in-room safe

Bungalow, Garden View

  • Garden view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Lagoon Superior

Lagoon Superior | Premium bedding, free minibar items, in-room safe

Lagoon Superior

  • Lagoon view
  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Erakor Residence

Erakor Residence | Premium bedding, free minibar items, in-room safe

Erakor Residence

  • Lagoon view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Shefa Pool Villa (Villa with its own Pool)

Shefa Pool Villa (Villa with its own Pool) | Premium bedding, free minibar items, in-room safe

Shefa Pool Villa (Villa with its own Pool)

  • Lagoon view
  • 1173 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Efate Pool Villa (Villa with its own Pool)

Efate Pool Villa (Villa with its own Pool) | Premium bedding, free minibar items, in-room safe

Efate Pool Villa (Villa with its own Pool)

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • 2142 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Pool Villa (Villa with its own Pool)

Pacific Pool Villa (Villa with its own Pool) | Terrace/patio

Pacific Pool Villa (Villa with its own Pool)

  • Lagoon view
  • 2024 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Overwater Villas

Overwater Villas | Premium bedding, free minibar items, in-room safe

Overwater Villas

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View

Room, Garden View | Premium bedding, free minibar items, in-room safe

Room, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Lagoon View Room

Lagoon View Room | Premium bedding, free minibar items, in-room safe

Lagoon View Room

9.0 out of 10
Wonderful
(2 reviews)
  • Lagoon view
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Port Vila

Warwick Le Lagon - Vanuatu places you within a short walk of Erakor Lagoon and within a mile (2 km) of Iririki Island. This 142-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
View more Resorts in Port VilaOpens in a new window

What's nearby

  • Erakor Lagoon - 17 min walk - 0.9 miles
  • Iririki Island - 4 min drive - 1.8 miles
  • Port Vila Market - 5 min drive - 2.4 miles
  • Pango Point - 6 min drive - 2.4 miles
  • Tana Russet Plaza - 7 min drive - 3.3 miles

Getting around

  • Port Vila Airport (VLI) - 21 min drive

Restaurants

  • ‪Waterfall - ‬6 min drive
  • ‪Cafe Vila - ‬18 min walk
  • ‪Nambawan Café & Bar - ‬5 min drive
  • ‪Port Vila Central Market - ‬4 min drive
  • ‪Jill's Cafe - ‬5 min drive

About this property

Warwick Le Lagon - Vanuatu

Warwick Le Lagon - Vanuatu features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for VUV 2500 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a children's pool, a gym, and outdoor tennis courts.
32-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include furnished balconies or patios, refrigerators, and free minibar items.
A private beach, 2 outdoor tennis courts, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oasis Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior
Holiday Inn Resort Vanuatu by IHG
  • On private beach
  • Pool
  • Spa
  • Kids pool
8.6 out of 10, Excellent, 273 reviews
$150 nightly
The price is $172
Apr 29 - Apr 30
Total with taxes and fees
Holiday Inn Resort Vanuatu by IHG

Property amenities

Internet

  • Available in all rooms: WiFi (VUV 2,400 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (VUV 2,400 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VUV 2,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lagoon Terrace
  • Pool Grill
  • Wild Ginger

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Kayaking
  • Mountain biking
  • Parasailing
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,960 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for VUV 7000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VUV 2500 per person
  • Fee for in-room wireless internet: VUV 2400 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: VUV 2400 per day (rates may vary)
  • Airport shuttle fee: VUV 2500 per person (roundtrip)
  • Airport shuttle fee per child: VUV 1800 (roundtrip), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VUV 7000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Lagon Resort
Warwick Le Lagon
Warwick Le Lagon Port Vila
Warwick Le Lagon Resort
Warwick Le Lagon Resort Port Vila
Warwick Lagon Vanuatu Resort Port Vila
Warwick Lagon Vanuatu Resort
Warwick Lagon Vanuatu Port Vila
Warwick Lagon Vanuatu
Warwick Le Lagon Resort Spa
Warwick Le Lagon Vanuatu
Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
Warwick Le Lagon Resort & Spa, Vanuatu Port Vila
Warwick Le Lagon Resort And Spa, Vanuatu
Warwick Lagon Resort Port Vila
Warwick Lagon Resort
Warwick Lagon Port Vila
Warwick Lagon
Le Lagon Hotel Vanuatu
Vanuatu Le Lagon
Warwick Le Lagon - Vanuatu Port Vila
Lagon Le Resort Vanuatu
Warwick Le Lagon Resort And Spa
Le Lagon Vanuatu Resort
Le Lagon Port Vila
Warwick Le Lagon Resort & Spa
Port Vila Le Lagon
Warwick Le Lagon Vanuatu Vila
Warwick Le Lagon - Vanuatu Resort
Warwick Le Lagon - Vanuatu Port Vila
Warwick Le Lagon - Vanuatu Resort Port Vila

Frequently asked questions

Is a free cancellation option available at Warwick Le Lagon - Vanuatu?

Warwick Le Lagon - Vanuatu offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Warwick Le Lagon - Vanuatu?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Warwick Le Lagon - Vanuatu on Mar 31, 2026 start from $217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Warwick Le Lagon - Vanuatu?

This resort is located in Port Vila within a short 13-minute walk of Erakor Lagoon. You'll also find Iririki Island and Port Vila Market within a short drive.

Is there parking available at Warwick Le Lagon - Vanuatu?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa available at Warwick Le Lagon - Vanuatu?

Oasis Spa is the resort's spa and services include beach massages, body wraps, and aromatherapy.

Does Warwick Le Lagon - Vanuatu feature a casino at the property?

No, Warwick Le Lagon - Vanuatu doesn't have a casino.

Will I find an indoor pool at Warwick Le Lagon - Vanuatu?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What do couples enjoy most about Warwick Le Lagon - Vanuatu?

This waterfront resort offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Are there hot tubs at Warwick Le Lagon - Vanuatu?

Yes, this resort has a spa tub.

Does Warwick Le Lagon - Vanuatu have a restaurant that serves breakfast?

Yes, Warwick Le Lagon - Vanuatu has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Warwick Le Lagon - Vanuatu allow pets to stay free of charge?

No, pets aren't allowed at Warwick Le Lagon - Vanuatu.

Are there connecting rooms at Warwick Le Lagon - Vanuatu?

No, there aren't connecting guestrooms at this resort.

How far is the airport from Warwick Le Lagon - Vanuatu?

The closest major airport to Warwick Le Lagon - Vanuatu is Port Vila Airport (VLI), which is 5.5 mi away (21 minutes by car).

Can I book a room with a balcony at Warwick Le Lagon - Vanuatu?

Yes, every guestroom at Warwick Le Lagon - Vanuatu comes with a furnished balcony with some featuring ocean or garden views.

Does Warwick Le Lagon - Vanuatu have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Warwick Le Lagon - Vanuatu.

Warwick Le Lagon - Vanuatu Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 951 reviews
Rating 8 - Good. 353 out of 951 reviews
Rating 6 - Okay. 117 out of 951 reviews
Rating 4 - Poor. 51 out of 951 reviews
Rating 2 - Terrible. 19 out of 951 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Pradeep

Traveled with family
Disliked: Amenities, property conditions & facilities
Staff were very busy. Management needs to be done properly. Breakfast is not good at all. People come frim far to enjoy there's stay and pay top dollars and would like to get there money value. Working staff need to be trained and supported. Pool tiles are falling apart.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Elke

Traveled with family
Liked: Cleanliness, property conditions & facilities
Extremely welcoming staff, helpful and clean amenities, everything intact!
Stayed 5 nights in Dec 2025

10/10 Excellent

QIAN

Stayed 5 nights in Dec 2025

6/10 Okay

Cain

Traveled with family
Poor communication from check - in, Unaware of kids eat free for lunch and dinner until the second day of stay. On arrival our Bed was broken,heaps of mosquitoes in room we need to call reception to ask for some spray to get rid of them. Cleaners did not clean the room daily or replace complimentary bottle water. They also had wifi issue for the 4 nights of our stay. Not a great stay for the price we paid. Disappointed as we were recommend to stay here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Michal

Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

XIYI

Stayed 1 night in Nov 2025

6/10 Okay

MATTHEW

Liked: Cleanliness, amenities
The room was a bit tired but kept very clean. The bar staff at the pool were very friendly and accommodating, they are the best asset to the hotel. What was disappointing was that it was our 20th Wedding Anniversary and I had emailed ahead to the hotel prior to our stay hoping when we arrived there would be some acknowledgment but nothing.
Stayed 5 nights in Nov 2025

2/10 Terrible

Emily

Traveled with family
Liked: Cleanliness
This might be the worst resort we've ever stayed in. Constant shortage of basic things (towels, glasses), very average food and staff were not especially customer service oriented. Although it felt more like they werent empowered to actually make decisions, which isn't their fault .
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Stayed 5 nights in Oct 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 4 nights in Oct 2025

6/10 Okay

Brent

Traveled with partner
Did get the pool villa we booked very disappointing
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Stayed 4 nights in Sep 2025

10/10 Excellent

Nila Suluvale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The Staff were friendly and helpful. Recommend this resort to anyone.
Stayed 5 nights in Sep 2025

4/10 Poor

Mary

2 star service and property 5 star prices. Honestly couldn’t recommend it. Property is rundown and not well managed. Tiles stripping away from the pool rubbish throughout the grounds, never towels available at the pool never towels available through housekeeping. Service was always slow, no greetings or welcomes just staring past you until eventually it was impossible to ignore. Couldn’t check in until 3.5 hours after check in - no apology no communication, no updates unless we chased them. Buffet was constantly empty and the quality of food was barely edible. Plates and cutlery never removed from common areas - left out overnight. Housekeeping never removed any rubbish or plates. Room service never answered the calls and the a la carte pizza I ordered was gross. Wanted to love this place. It’s in a beautiful location and has everything it needs to be a great destination but the investment in the property is required and the management of the team and the service is required. The whole stay felt budget… only it wasn’t!
Stayed 5 nights in Sep 2025

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was a mix up with my payment. It finally was straightened out but I haven’t received my refund yet.
Stayed 5 nights in Sep 2025

10/10 Excellent

sage

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights in a garden bungalow! It was amazing, the photos on various sites are legit 3 pools, pool bar, lagoon access. Staff are super friendly and helpful Small tip, due to earthquakes the roads around the property are in poor condition, so when doing day trips better to leave early due to traffic and slow driving
Stayed 6 nights in Aug 2025

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1 star for the staff is generous. Everything was hard work and the kids club so bad I couldn’t send my daughter there. I hope no one else goes here.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort made even more special by the beautiful people who work tirelessly to ensure you have a great stay.
Stayed 12 nights in Aug 2025

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool area was very good, and the bar staff always friendly and helpful. Our holiday was let down by resort management and planning, we arrived after 3 but couldn't access our room until nearer 5pm, on 2 evenings we couldn't get into the room as the keycard didn't work, the first time maintenance let us in but the next day we couldn't get back into the room and staff didn't understand the request to let us know by text or email when fixed, instead we lost 2 hours waiting for maintenance to fix, but they didn't, and it failed the following night, we requested a different room or some compensation but they were not interested in repairing the situation.
Stayed 7 nights in Aug 2025

10/10 Excellent

Karen, Canada Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our villa was on the lagoon and just wonderful!
Stayed 7 nights in Aug 2025

4/10 Poor

Fran

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Run down

Warwick Le Lagon , is very dated and in desperate need of an upgrade , showers, dirty grout, shower pressure terrible. Toilet seat broken, Bedding and furniture dated and worn out. Door to room hanging on with one hinge. Gym Equipment Broken. Pool table and tennis table warn cues in poor condition. Really dissapointed. Don't get fooled by opening photos. Service from staff is great, lovely people, just a shame they let the owner has let the resort go. Owners need to step in and upgrade the rooms. The resort is in a great spot, just needs a lot of TLC.
Stayed 5 nights in Aug 2025

6/10 Okay

Michael R

Traveled with partner
Liked: Cleanliness
Where to start? 1.Contacted the property twice before arrival for airport transfers to have nil reply or pick thus had to use a taxi. 2.Reception upon booking in had a porter take us to our room, half way there we where heading in the wrong direction as we had previously stayed there. Upon return to reception we where told it was our issue and to take it up with reservation. I showed them by booking and room booked to be told once again it was my issue. Upon demanding to see the manager who then realised we had been put in with a booking group, then gave us the correct room however not having the king size bed as in the reservation. Reception staff need alot of training as the first point of contact 3.Dining for dinner at the terrace is quite limited, even though they have different night specialties. Most of the food is only warm, not hot and catering is mostly for the kids with half the options being the same every night of nuggets, chips, spaghetti etc and it shows in the lack of people that go there for dinner. Wild ginger restaurant is Good however 4. Drinks are very over priced. A $14 bottle of wine in AUS they sell for $114 AUS 5.As in point 2 we have stayed here previously in 2019 and its very noticeable the drop in staff attitudes. When it's 1 or 2 it's the staff, but in this case its the management. you see them walking around everyday looking for faults and to pull one staff member aside and give them a talking to in front of guest is not a good look.
Stayed 8 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

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