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Recent Boutique Hotels Reviews
Sonesta Resort Hilton Head Island
4/5 Good
"The resort is beautiful. It’s on the ocean with one adult pool and a family/children’s pool. We ate at the main restaurant twice and it was probably a seven out of 10. Very nice weight staff though. The pool bar actually had excellent food in a beautiful setting. The access to the beach was very good and very scenic. Unfortunately, we had problems every day with our room key being demagnetized, and after three days, I asked to be switched to a different room which they did, and gave us a nicer view, but it wasn’t clean. The bathroom tub had someone else’s hair in it, and the water wouldn’t go down in the tub. Maintenance came up the next morning and snaked the tub, only to throw the mess into the toilet and not even flush it. It was disgusting. Then for the rest of the week, our sink in the bathroom was clogged, obviously from all the hair that was flushed down the toilet. Our phone from day one had a red message light that blinked constantly. We asked the front desk to help and they sent up a man who said he couldn’t get the red light off. He didn’t know how and that the phones don’t work because they were supposed to be upgraded soon. Then we had to get a separate man upstairs to reset our safe that didn’t work. The maids did clean the sheets and do the towels, fine, but any extra cleaning on floor ceilings or rugs wasn’t seen. I feel like it was off-season and perhaps short staffed. Cleanliness, low rating, resort itself, beautiful."
A verified traveler stayed at Sonesta Resort Hilton Head Island
Posted 6 hours ago
