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Sure Hotel by Best Western Rhoen Garden

Hotel in Poppenhausen with a full-service spa and a sauna

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Photo gallery for Sure Hotel by Best Western Rhoen Garden

Lobby
Exterior
Superior Room, 2 Twin Beds, Balcony | In-room safe, desk, cribs/infant beds, rollaway beds
Lobby
Indoor pool, open 7 AM to 8:30 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Bar
  • Parking available
  • Pool
  • Breakfast available

Explore the area

Map
Kohlstöcken 4, Poppenhausen, HE, 36163
  • Hessian Rhön Nature Park
    ‪1 min walk‬
  • Wildpark Gersfeld (Rhön)
    ‪9 min drive‬
  • Wasserkuppe
    ‪13 min drive‬

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Room options

View all photos for Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Comfort Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, desk, cribs/infant beds, rollaway beds

Family Room, Multiple Beds

  • 366 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Balcony

Superior Room, 2 Twin Beds, Balcony | In-room safe, desk, cribs/infant beds, rollaway beds

Superior Room, 2 Twin Beds, Balcony

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Twin Bed

Economy Room, 1 Twin Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Economy Room, 1 Twin Bed

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

1 Queen Bed, Comfort Room, Twin Beds On Request

  • Sleeps 2
  • 1 Queen Bed

Superior Room with 2 Single Beds and Balcony

  • Sleeps 2
  • 2 Twin Beds

1 Double Bed, Balcony, Valley View, Sitting Corner, Walk In Shower

  • Sleeps 2
  • 1 Double Bed

Economy Single Bed Room

  • Sleeps 1
  • 1 Twin Bed

1 Double 2 Single Beds, Family Room, 2 Rooms

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

About the neighborhood

Poppenhausen

Sure Hotel by Best Western Rhoen Garden places you next to Hessian Rhön Nature Park and within a 3 miles (5 km) of Wasserkuppe. This 54-room hotel welcomes guests with a restaurant and conveniences like a full-service spa and an indoor pool.

What's nearby

  • Hessian Rhön Nature Park - 1 min walk - 0.0 miles
  • Wildpark Gersfeld (Rhön) - 9 min drive - 5.0 miles
  • Wasserkuppe - 13 min drive - 4.8 miles
  • Kunststation Kleinsassen - 14 min drive - 10.8 miles
  • Milseburg - 20 min drive - 10.8 miles

Getting around

  • Gersfeld (Rhön) Station - 9 min drive
  • Frankfurt Airport (FRA) - 88 min drive

Restaurants

  • ‪Märchenwiesenhütte - ‬5 min drive
  • ‪Fuldaer Haus - ‬10 min drive
  • ‪Hotel Rhön Garden - ‬1 min walk
  • ‪Milseburg - ‬18 min drive
  • ‪Landgasthof Zum Stern - ‬4 min drive

About this property

Sure Hotel by Best Western Rhoen Garden

Hotel in Poppenhausen with a full-service spa and a sauna
Guests staying at Sure Hotel by Best Western Rhoen Garden enjoy access to a full-service spa, an indoor pool, and a sauna. Self parking is offered for EUR 5 per day. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a business center.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries and bathrobes. Safes and desks are also standard.
Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Huebschmach Huesi has 3 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Dutch, English, German, Polish, Romanian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bergstube
  • Rhoenissimo
  • Wintergarten

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 1 building
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

The front desk is open daily from 7 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 15 per pet, per day
  • Dogs only
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for EUR 35.0 per night
  • Cribs/infant beds are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 11.00 for children
  • Self parking fee: EUR 5 per day
  • Pet fee: EUR 15 per pet, per day
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).
Property Registration Number HRB99409B

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 8:30 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Best Western Hotel Rhoen Garden Poppenhausen
Hotel Rhoen Garden Poppenhausen
Rhoen Garden
Rhoen Garden Poppenhausen
Hotel Rhön Garden Poppenhausen
Best Western Rhoen Garden Poppenhausen
Rhön Garden Poppenhausen
Rhön Garden
Best Western Rhoen Garden
Sure By Rhoen Poppenhausen
Best Western Hotel Rhoen Garden
Sure Hotel by Best Western Rhoen Garden Hotel
Sure Hotel by Best Western Rhoen Garden Poppenhausen
Sure Hotel by Best Western Rhoen Garden Hotel Poppenhausen

Frequently asked questions

What is there to do close to Sure Hotel by Best Western Rhoen Garden?

This hotel is located in Poppenhausen, just steps from Hessian Rhön Nature Park. You'll also find Wasserkuppe and Gersfeld to Kreuzburg Hiking Trail within a short drive.

Is parking available on site at Sure Hotel by Best Western Rhoen Garden?

Yes, parking is offered for EUR 5 per day.

Is there a spa available at Sure Hotel by Best Western Rhoen Garden?

Huebschmach Huesi is the hotel's spa and services include sports massages, prenatal massages, reflexology, and aromatherapy.

Does Sure Hotel by Best Western Rhoen Garden include a casino on the premises?

No, Sure Hotel by Best Western Rhoen Garden doesn't have a casino.

Will I find an indoor pool at Sure Hotel by Best Western Rhoen Garden?

Yes, this hotel has an indoor pool. Guests have pool access between 7 AM and 8:30 PM.

Is Sure Hotel by Best Western Rhoen Garden a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Sure Hotel by Best Western Rhoen Garden have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Sure Hotel by Best Western Rhoen Garden feature a restaurant that includes a breakfast menu?

Yes, Sure Hotel by Best Western Rhoen Garden serves buffet breakfast for a surcharge each morning at Bergstube.

Will Sure Hotel by Best Western Rhoen Garden allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Sure Hotel by Best Western Rhoen Garden for a fee of EUR 15 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Sure Hotel by Best Western Rhoen Garden?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Sure Hotel by Best Western Rhoen Garden?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy valley or garden views.

Sure Hotel by Best Western Rhoen Garden Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 120 reviews
Rating 8 - Good. 53 out of 120 reviews
Rating 6 - Okay. 16 out of 120 reviews
Rating 4 - Poor. 3 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

joseph, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a quiet scenic area. Facilities are great plus dining is very personable. Deducted a star due to a front desk member who was rude to me during check in(plus couldn’t locate our reservation the supervisor stepped in and took care of us). Also,our door lock needed repair (the maintenance guy there was top notch and saved the day by fixing our door). Aside from our check in woes this is a very nice place to stay and will probably stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Dagmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really liked the location. We spent a weekend here and hiking trails are starting directly behind the hotel. No need to take the car to start. You can order a packed lunch that is filled with enough food and drinks for 2. The breakfast was great! We did not try the restaurant. Our room was to the backyard (into the forest) and after check in Friday evening we were a bit disappointed as we expected a view into the beautiful landscape. But next morning we had the sunrise on our site and sat in the sun on our balcony - everybody happy again!During hot summer days these rooms might not have the best view but should stay cooler than the rooms on the other site. The rooms are clean and stuffed with all you need. Don`t expect modern style furniture at this traditional house. Everybody from the staff was really friendly and made us feel very welcome. We enjoyed the swimming pool and the sauna after our hike. Unfortunately Spa treatments are not offered at the moment.
Stayed 2 nights in May 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Nice pool and Sauna Spa.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Peter, Portland, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel. Close to Wasserkuppe Mountain. Good facilities (Pool, Sauna). Nice Breakfast.
Stayed 1 night in Sep 2018

10/10 Excellent

Anna, Malmö, Sweden

Fantastic hotel with friendly atmosphere. A home away from home.
Stayed 1 night in Sep 2018

8/10 Good

Enong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Family Hotel

Nice Family rooms, great view, very friendly and competent staff.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Nettes Hotel! Nettes Personal. Für den Preis völlig in Ordnung
Stayed 1 night in Mar 2025

10/10 Excellent

bin

Stayed 2 nights in Jan 2025

10/10 Excellent

Alaattin

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Sehr nettes Personal

Personal war sehr nett und freundlich, die Zimmer sind nur etwas in die Jahre gekommen. Bad war hingegen schon renoviert und modernisiert
Stayed 1 night in Dec 2024

8/10 Good

Erwin Callaert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zeer goed

Kamer was OK, groot genoeg, goed bed, balkon met mooi uitzicht, waterverwarmer met koffie&thee, pas gerenoveerde badkamer, geen stopcontacten naast het bed wat lastig is. Zeer lekker en uitgebreid ontbijt
Stayed 3 nights in Nov 2024

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Super Spa Area
Stayed 3 nights in Nov 2024

8/10 Good

Julia

Stayed 1 night in Oct 2024

10/10 Excellent

Parveen Singh

Stayed 1 night in Sep 2024

10/10 Excellent

Ludwig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:-)
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Ein schöner Aufenthalt. Das Hotel ist in die Jahre gekommen. Es ist gepflegt.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Övernattning

Rummet hade ett nyrenoverat badrum som var väldigt fint. Rummet var omodernt men fräsch och rent. Det tillkom parkeringsavgift på 5 euro vilket tycktes menlöst och obefogat då hotellet ligger mitt ute i naturen. Hotellet saknar uteplats att sitta och njuta av solen i. Utomhusmiljön är något ovårdad och har mer att önska. Frukosten ingick inte utan tillkom för 18 euro. Den var väldigt fräsch och hade de mesta man kan önska sig. Mycket gott.
Stayed 1 night in Jul 2024

10/10 Excellent

Troels

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skøn perle i bakkerne

Romantisk hotel med dejlig morgenbuffet
Stayed 1 night in Jul 2024

6/10 Okay

G

Hallo Het hotel was prima alleen het is wat verouderd en mag wel wat opknapt aan de buitenkant. Wij vonden het belachelijk dat je 5 euro moest betalen voor het parkeren. Terwijl het hotel ver buiten het centrum stond.
Stayed 1 night in Jul 2024

6/10 Okay

Anja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Zimmer sind sauber. Etwas in die Jahre gekommen, aber renoviertes Bad. Schließsystem Katastrophe. Wie überall, zu wenig Personal, Frühstücksservice morgens überfordert. Personal abends schlechte Deutschkenntnisse. Leider kein Außenbereich, außer beim Schwimmbad.
Stayed 2 nights in Jul 2024

8/10 Good

Michaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Frühstück, Schwimmbad und Sauna sauber. Abendbuffe für Vegetarier nicht sehr spannend
Stayed 2 nights in Jul 2024