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BALAM Playa - 15 Th. Ave

Property class: 3

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Photo gallery for BALAM Playa - 15 Th. Ave

A beach with palm trees, thatched umbrellas, and lounge chairs.
A hotel room with two beds, a ceiling fan, a window with blinds, a small table, and a door.
A hallway with white walls, tiled flooring, hanging plants, and a bench.
A spacious dining area with multiple tables and chairs, large windows with blinds, and a hanging light fixture.
An outdoor patio with red chairs and a glass table, surrounded by white pillars and potted plants.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

A hotel room with two single beds, a sofa, a coffee table, a ceiling fan, and a TV mounted on the wall.

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Studio Suite

A hotel room with a bed, a small table, a ceiling fan, and a wardrobe.

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite

A hotel room with a wooden bed, a ceiling fan, a TV, a wardrobe, and a small table with a plant.

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Studio Suite

A hotel room with two beds, a large window with blinds, a bedside table with a lamp, and a tiled floor.

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Exclusive Studio Suite

A hotel room with a wooden headboard, a bed with white linens, a bedside table with a lamp, and a small black speaker.

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Panoramic Studio Suite

A neatly made bed with a wooden headboard, white bedding, and a beige throw blanket. There are two remote controls and a basket with towels on the bed.

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Studio Suite

A hotel room with two beds, a ceiling fan, and a window with blinds.

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, BALAM Playa - 15 Th. Ave is within a 5-minute walk of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 3-star hotel has 20 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Central Square - 11 min walk - 0.6 miles
  • Mamitas Beach - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪La Coronela - ‬3 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Asadero El Pollo - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

Guests staying at BALAM Playa - 15 Th. Ave enjoy an outdoor pool, free WiFi in public areas, and a porter/bellhop. Self parking is offered for USD 10 per day. The front desk is staffed 24/7 to help with access to locker space, luggage storage, and concierge services.
Guests can expect to find free WiFi and 40-inch Smart TVs with cable channels and first-run movies. Refrigerators, ceiling fans, and wardrobes or closets are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 5 per pet, per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number HSR190307TC4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of Aug 29, 2026, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on Sep 28, 2026 start from $24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near BALAM Playa - 15 Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at BALAM Playa - 15 Th. Ave?

Yes, uncovered parking is offered for USD 10 per day.

Does BALAM Playa - 15 Th. Ave include a casino on the premises?

No, BALAM Playa - 15 Th. Ave doesn't have a casino.

Will I find an indoor pool at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

Is BALAM Playa - 15 Th. Ave good for couples?

There are plenty of amenities for couples at this hotel, including a private beach (direct access), a beach bar, and an outdoor pool.

Does BALAM Playa - 15 Th. Ave have a hot tub?

No, there isn't a spa tub at this hotel.

Does BALAM Playa - 15 Th. Ave have a restaurant that serves breakfast?

BALAM Playa - 15 Th. Ave offers free continental breakfast each morning though there is no restaurant.

Does BALAM Playa - 15 Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at BALAM Playa - 15 Th. Ave for a fee of USD 5 per pet, per day.

Does BALAM Playa - 15 Th. Ave have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from BALAM Playa - 15 Th. Ave?

The closest major airport to BALAM Playa - 15 Th. Ave is Cozumel Intl. Airport (CZM), which is 20.6 mi away (252 minutes by car).

Can I book a room with a balcony at BALAM Playa - 15 Th. Ave?

No, there aren't any guestrooms with balconies at BALAM Playa - 15 Th. Ave.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 100 out of 378 reviews
Rating 8 - Good. 74 out of 378 reviews
Rating 6 - Okay. 74 out of 378 reviews
Rating 4 - Poor. 48 out of 378 reviews
Rating 2 - Terrible. 82 out of 378 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Great location
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Staff & service, amenities
The staff was magnificent, great location.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

irfan

The location is great only the washroom needs update. That's all
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in busy downtown district, very close to 5th Av. Wonderful service, very friendly.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Georgina ann

Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, a small hotel that might not look like much at first glance… I highly recommend booking room 19. Why? Two large doors that open directly onto a super cozy terrace, with a rooftop pool and a view of 15th Avenue. Close to everything! The hotel staff are friendly and very welcoming. We truly invite you to discover this little paradise: charming, warm, and wonderfully peaceful. But is not a beach front
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jesus del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Sergei

Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Tracy

Disliked: Property conditions & facilities
No beach close by. The pool was small and had sketchy looking wires too close to the pool. People running up and down the halls was loud. Breakfast was a piece of toast and a glass of Tang type orange juice and a coffee. The place was a disappointment.
Stayed 14 nights in Apr 2026
Verified review

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid ($20 USD / night) it was a decent stay. The rooms were cleaned thoroughly, the staff were friendly for the most part. The beach advertised is not swimmable, as there was massive amounts of rotting seaweed on the beach. Perhaps, it was a seasonal/temporary thing form a storm, but it wasn't possible to swim there. The area was a nice touristy district, with lot's of familiar American restaurant chains, as well as authentic Mexican restaurants. There is no Uber in Carmen, so you will have to use Taxis to get around. The complimentary breakfast was only toast and coffee, but there are several places open nearby for breakfast. All in all it was a decent stay.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 21 nights in Jan 2026
Verified review

2/10 Terrible

Oksana

Was no electricity for several hours. Not possible to stay in room without AC.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Great budget option! The room was very clean and spacious. :)
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Brent William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 13 nights in Jan 2026
Verified review

2/10 Terrible

Andrea Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was 5 blocks away so there was no beachview!!!!
Stayed 14 nights in Feb 2026
Verified review

4/10 Poor

Mario

Disliked: Property conditions & facilities
Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Nov 2025
Verified review

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025