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Hotel Autentico Vertical Playa Del Carmen

2.5 star property
Hotel with a rooftop terrace, 6-minute walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Autentico Vertical Playa Del Carmen

Terrace/patio
42-inch TV with digital channels, streaming services
42-inch TV with digital channels, streaming services
Front of property
Outdoor pool, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Room

8.0 out of 10
Very good
(4 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, in-room safe, desk

Superior Room

8.4 out of 10
Very good
(7 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, in-room safe, desk

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 10 reviews
$142 nightly
The price is $176
Jan 29 - Jan 30
Total with taxes and fees
Hotel Indigo Playa Del Carmen by IHG

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Autentico Vertical Playa Del Carmen is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 20-room hotel has an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Mario Villanueva Stadium Madrid - 3 min walk - 0.2 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Quinta Alegría Shopping Mall - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬2 min walk
  • ‪La Brioche De Playa - ‬2 min walk
  • ‪Tacos El Cuñao - ‬2 min walk

About this property

Hotel Autentico Vertical Playa Del Carmen

Hotel with a rooftop terrace, 6-minute walk to Playa del Carmen Main Beach
At Hotel Autentico Vertical Playa Del Carmen, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a terrace, laundry facilities, and a picnic area.
Guests can expect free WiFi and 42-inch TVs with digital channels. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and hair dryers. Espresso makers, laptop-compatible safes, and phones are also standard.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 4 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number VS220427BS0

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.

Frequently asked questions

Is a free cancellation option available at Hotel Autentico Vertical Playa Del Carmen?

Hotel Autentico Vertical Playa Del Carmen offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Autentico Vertical Playa Del Carmen?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach within a short drive.

Is parking available on site at Hotel Autentico Vertical Playa Del Carmen?

No, this hotel doesn't offer parking.

Does Hotel Autentico Vertical Playa Del Carmen feature a casino?

No, Hotel Autentico Vertical Playa Del Carmen doesn't have a casino.

Is there an indoor pool at Hotel Autentico Vertical Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Autentico Vertical Playa Del Carmen?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and proposal/romance packages.

Does Hotel Autentico Vertical Playa Del Carmen have a hot tub?

Yes, some guestrooms at this hotel feature private outdoor spa tubs.

Does Hotel Autentico Vertical Playa Del Carmen have a restaurant with a breakfast menu?

No, Hotel Autentico Vertical Playa Del Carmen doesn't have a restaurant that serves breakfast.

Will Hotel Autentico Vertical Playa Del Carmen allow pets to stay for free?

No, pets aren't allowed at Hotel Autentico Vertical Playa Del Carmen.

Does Hotel Autentico Vertical Playa Del Carmen have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Autentico Vertical Playa Del Carmen?

The closest major airport to Hotel Autentico Vertical Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Autentico Vertical Playa Del Carmen?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy courtyard views.

Hotel Autentico Vertical Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 213 reviews
Rating 8 - Good. 49 out of 213 reviews
Rating 6 - Okay. 12 out of 213 reviews
Rating 4 - Poor. 8 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great hotel no hot water.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carmita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, Cool artwork and staff. What a great stay! ☺️
Stayed 3 nights in Mar 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days.
Stayed 7 nights in Jan 2025

6/10 Okay

Yaritza

Stayed 4 nights in Feb 2025

6/10 Okay

Dawndi

Traveled with partner
Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and exactly as described
Stayed 3 nights in Feb 2025

10/10 Excellent

Julee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean room

Comfortable, clean room. Will use again when we are in town.
Stayed 1 night in Feb 2025

6/10 Okay

Rodney

Traveled with partner
Liked: Cleanliness
The property itself was very charming. It is an older building with some modern updates. It does have an elevator, which is very convenient for those who have mobility challenges. The biggest issue was the lack of hot water. A repeat guest mentioned that they experienced the same issues a year ago.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jose Luis

Disliked: Cleanliness, staff & service
Broke my stuff and did not reimburse me anything hot tub and as dirty and with clothes in them
Stayed 4 nights in Jan 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, room
Stayed 2 nights in Jan 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Only issue was limited hot water for shower
Stayed 10 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel. Great area
Stayed 2 nights in Jan 2025

4/10 Poor

Laraya

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Booked a superior suite which states king size. Apparently that is depending on availability which is not stated. We received a queen size not what I booked. Pool does not filter so is murky. Had to wait for towels to be washed. And had to ask for another roll of toilet paper. No hot water for showers. It is an easy walk to 5th ave.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.
Stayed 21 nights in Dec 2024

2/10 Terrible

Timothy, Mempht

Stayed 4 nights in Dec 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not satisfied

The Bed was on the floor. Im 61 with a recent knee replacement and it was not easy to get into the bed. The shower was cold. I stayed here before and the water was cold then too. The floor are tile in the rooms but my feet were black went i walked from the shower to the room. Not going to stay here again
Stayed 1 night in Nov 2024

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looking forward to a hot shower after my trip

No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head.
Stayed 1 night in Nov 2024

10/10 Excellent

LaKeeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice and will stay again
Stayed 1 night in Nov 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.
Stayed 3 nights in Jul 2024

8/10 Good

Marisol

Stayed 3 nights in Jul 2024

10/10 Excellent

Guillermo, Ciudad de México

Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.
Stayed 4 nights in Jun 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel stay.

The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Stayed 1 night in May 2024