Both furnaces were broken -- went 24 hours during cold weather without heat. The pool pump was broken for the whole stay -- scummy water, not usable. Also, they don't heat the pool. Finally, not like most vacation rentals, the first day supplies were extremely poor. We had to buy salt and pepper, coffee filters, soap . . . For the high-end rental price for this property I would expect better. Also, when we called VRBO to notify them of the furnace problem, they said "did the listing tell you the house was heated?" When I asked them to contact the owner for help, they left a voicemail for "the homeowner" on my phone, not the owners. VRBO refused to offer us any compensation for our issues.