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Best Western Pembroke Inn & Conference Centre

3.0 star property
Hotel in Pembroke with free breakfast and a health club
VIP Access

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Photo gallery for Best Western Pembroke Inn & Conference Centre

Exterior
Lobby
Property amenity
Premium bedding, individually decorated, individually furnished, desk
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
1 International Drive, Pembroke, ON, K8A 6W5
  • Place, Pembroke Welcome Centre
    ‪1 min walk‬
  • Place, Algonquin College Pembroke Campus
    ‪4 min drive‬
  • Place, Champlain Trail Museum and Pioneer Village
    ‪5 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(17 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Poolside

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

9.0 out of 10
Wonderful
(2 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed) | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

  • 330 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking

  • 480 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Executive Room, 1 King Bed, Non Smoking

  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Poolside

Premium bedding, individually decorated, individually furnished, desk

Luxury Room, 1 King Bed, Jetted Tub, Poolside

  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table) | Premium bedding, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

  • 480 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pembroke

Best Western Pembroke Inn & Conference Centre places you next to Pembroke Welcome Centre and within a 3 miles (5 km) of Festival Hall Centre for the Arts. This 88-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Pembroke Welcome Centre - 1 min walk - 0.0 miles
  • Algonquin College Pembroke Campus - 4 min drive - 2.1 miles
  • Pembroke Hydro Museum - 4 min drive - 2.1 miles
  • Festival Hall Centre for the Arts - 4 min drive - 2.1 miles
  • Champlain Trail Museum and Pioneer Village - 5 min drive - 3.9 miles

Getting around

  • Ottawa International Airport (YOW) - 99 min drive

Restaurants

  • ‪The Beach Burger - ‬3 min drive
  • ‪Tim Hortons - ‬7 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Dairy Queen - ‬5 min drive

About this property

Best Western Pembroke Inn & Conference Centre

Hotel in Pembroke with free breakfast and a health club
Best Western Pembroke Inn & Conference Centre features an indoor pool, a children's pool, and a gym. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include microwaves, coffee makers, and free local calls.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Holiday Inn Express Pembroke by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,000 reviews
$132 nightly
The price is $156
Nov 16 - Nov 17
Total with taxes and fees
Holiday Inn Express Pembroke by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westwinds Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,818 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per stay
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Pembroke
Best Western Pembroke Inn
Pembroke Best Western
Pembroke Inn
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke & Conference Pembroke
Best Western Pembroke Inn & Conference Centre Hotel
Best Western Pembroke Inn & Conference Centre Pembroke
Best Western Pembroke Inn & Conference Centre Hotel Pembroke

Frequently asked questions

What's there to see near Best Western Pembroke Inn & Conference Centre?

This hotel is located in Pembroke, just steps from Pembroke Welcome Centre. You'll also find Festival Hall Centre for the Arts and Pembroke City Hall within a short drive.

Is there parking available at Best Western Pembroke Inn & Conference Centre?

Yes, self parking is offered for free at the hotel. Accessible parking, electric car charging, and RV/bus/truck parking are also available.

Does Best Western Pembroke Inn & Conference Centre include a casino on the premises?

No, Best Western Pembroke Inn & Conference Centre doesn't have a casino.

Will I find an indoor pool at Best Western Pembroke Inn & Conference Centre?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at Best Western Pembroke Inn & Conference Centre?

There are many amenities for couples at this hotel, including an indoor pool and a bar plus some guestrooms feature fireplaces.

Does Best Western Pembroke Inn & Conference Centre have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Best Western Pembroke Inn & Conference Centre feature a restaurant that includes a breakfast menu?

Yes, Best Western Pembroke Inn & Conference Centre serves free full breakfasts at Westwinds Restaurant each morning.

Will Best Western Pembroke Inn & Conference Centre allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western Pembroke Inn & Conference Centre for a fee of CAD 30 per pet, per stay.

Are there connecting rooms at Best Western Pembroke Inn & Conference Centre?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Best Western Pembroke Inn & Conference Centre?

Yes, some guestrooms at Best Western Pembroke Inn & Conference Centre offer a patio.

Does Best Western Pembroke Inn & Conference Centre have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western Pembroke Inn & Conference Centre.

Best Western Pembroke Inn & Conference Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 769 reviews
Rating 8 - Good. 237 out of 769 reviews
Rating 6 - Okay. 81 out of 769 reviews
Rating 4 - Poor. 20 out of 769 reviews
Rating 2 - Terrible. 26 out of 769 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kaven

Liked: Staff & service, property conditions & facilities
Good service. Location
Stayed 2 nights in Aug 2025

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV had a different welcome name in it when we entered the room. The air conditioning was not fully working and stopped during the night. Staff was super nice and the breakfast was very hearty.
Stayed 1 night in Jul 2025

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay and food

All very good
Stayed 2 nights in Aug 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
twice I have visited this hotel in the last year and both times received rude and dismissive service at the front desk from the same individual. The rest of the employees were engaging, kind and courteous, but this person needs to be removed from the check in desk. I did not get her name but she was on-desk at approximately 1pm today
Stayed 2 nights in Aug 2025

8/10 Good

Tsz yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the other hand, this hotel was much better. It was cleaner, not noisy, breakfast and pool was nice. I will recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Amenities
Excellent stay
Stayed 4 nights in Jul 2025

6/10 Okay

Taillon

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Restaurant did not open for Breakfast

We have stayed many times at Best Western Pembroke, however this stay was terrible, we were in the basement and was a terrible sleep because of the outside activities - including car headlight directly into the room.. we thoroughly enjoy the restaurant, which was to be open at 6AM, we waited but had to leave, and restaurant was not open at 6:30 - VERY disappointing .. it was terrible that we will not stay at this Best Western again.
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2025

4/10 Poor

Lee

Stayed 1 night in Jul 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jul 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini break

Hotel was in a good location for our needs, the room was great we stayed in a standard king, it was a very spacious room with a small kitchen area that had a sink, microwave, small fridge and coffee maker, there was a small seating area that had two comfortable chairs and foot stool. It was very quiet hotel we never heard any banging doors or kids running around. Would stay here again that’s for sure
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fine; our room was on the bottom floor - odd smell and very humid. There was a dehumidifier in our room that we had to turn off. The A/C unit made a rattling sound when it kicked on - also had to turn that off. Hotel is showing its signs of age. Also the "free" breakfast is very very basic. Better off heading to Tims across the road.
Stayed 1 night in Jul 2025

8/10 Good

Susan

Traveled with family
Liked: Amenities
Clean and accommodating
Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2025

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

Upon arrival to this hotel that one of my grandmother managed until she retired. I wasn’t able to pay for our room or deposit without a major credit card. I was in pembroke to visit my grandmother on her death bed. And because of not getting checked in I didn’t get to see her Friday night. I lost hours of vital time with her. The staff would not help accommodate us or even accept a $1000 deposit. The front desk lady was not hospitable. To work in customer service and treat a customer like that was unacceptable. I will never stay at this hotel again which is heartbreaking as it holds years of precious memories.
Stayed 1 night in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel for families

THE PERFECT ACCOMMODATIONS For Our family. They have a great pool area and a fantastic gym for those who like to use it while away. The rooms were very clean. The included breakfast was the best we have ever had at any hotel. You order off a menu and it is made fresh to order. Wil definitely be staying here again when in the area for river rafting.
Stayed 1 night in Jul 2025

10/10 Excellent

Olga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and very helpful
Stayed 1 night in Jul 2025

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff really clean and nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Clean. Comfortable bed! Very good offering of breakfast. Convenient full service restaurant with good selection for dinner! Friendly staff! Easy location close to hwy 17 but not noisy!
Stayed 1 night in Jul 2025