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Grand Mercure Puka Park Resort

4.0 star property

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Breakfast, lunch, dinner and brunch served
Terrace/patio
Breakfast, lunch, dinner and brunch served
Chalet, 1 King Bed (Rimu) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
42 Mount Avenue, Pauanui Beach, Pauanui, 3546
  • Place, Pauanui Beach
    ‪10 min walk‬
  • Place, Gallagher Park
    ‪10 min walk‬
  • Place, The Lakes Golf Course
    ‪18 min walk‬
  • Airport, Whitianga (WTZ-Whitianga Aerodrome)
    ‪37 min drive‬

Room options

View all photos for Chalet, 1 Queen Bed (Kauri)

Chalet, 1 Queen Bed (Kauri) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Chalet, 1 Queen Bed (Kauri)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Connecting Rooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds, Connecting Rooms

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Toi Toi Apartment

Toi Toi Apartment | In-room safe, desk, iron/ironing board, free cribs/infant beds

Toi Toi Apartment

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Chalet, 1 King Bed (Rimu)

Chalet, 1 King Bed (Rimu) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Chalet, 1 King Bed (Rimu)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Tawa Treehut)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Tawa Treehut)

9.6 out of 10
Exceptional
(22 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Pauanui

Pauanui Beach is a short stroll from Grand Mercure Puka Park Resort, and other popular attractions like Pauanui Tairua Trail are within a 10-minute drive. This 48-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Pauanui Beach - 10 min walk - 0.5 miles
  • Gallagher Park - 10 min walk - 0.6 miles
  • The Lakes Golf Course - 18 min walk - 1.0 mile
  • Pauanui Library and Information Centre - 18 min walk - 1.0 mile
  • Cathedral Cove - 28 min drive - 22.1 miles

Getting around

  • Auckland Intl. Airport (AKL) - 169 min drive

Restaurants

  • ‪Two Tides Bakery - ‬19 min drive
  • ‪The Old Mill Cafe - ‬22 min drive
  • ‪The Local - ‬3 min drive
  • ‪Tairua Landing - ‬19 min drive
  • ‪Flock Kitchen And Bar - ‬19 min drive

About this property

Grand Mercure Puka Park Resort

Guests of Grand Mercure Puka Park Resort have access to an outdoor pool, a gym, and a sauna. If you drive, take advantage of free valet parking. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a hot tub, and an outdoor tennis court.
20-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include balconies, refrigerators, and coffee makers. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: NZD 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Miha Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 1 floor
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch LCD TV with satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

The property charges 1 percent for credit card payments

The front desk is open daily from 7:30 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for NZD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 35 per person
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Mercure Puka

Grand Mercure Puka Park

Grand Mercure Puka Park Pauanui

Grand Mercure Puka Park Resort

Grand Mercure Puka Park Resort Pauanui

Grand Puka Park Resort

Mercure Puka Park

Mercure Puka Park Resort

Puka Park Resort

Puka Resort

Grand Mercure Puka Park Hotel Pauanui

Grand Mercure Puka Park Resort Pauanui, New Zealand

Grand Mercure Puka Park Resort Pauanui New Zealand

Mercure Puka Park Pauanui

Grand Mercure Puka Park Resort Hotel

Grand Mercure Puka Park Resort Pauanui

Grand Mercure Puka Park Resort Hotel Pauanui

Frequently asked questions

Is free cancellation available at Grand Mercure Puka Park Resort?

Grand Mercure Puka Park Resort provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Grand Mercure Puka Park Resort?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Puka Park Resort on May 26, 2026 start from $157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Grand Mercure Puka Park Resort?

This hotel is located in Pauanui, a short 11-minute walk from Pauanui Beach and also 14 minutes on foot from Gallagher Park. You'll also find Pauanui Tairua Trail and The Lakes Golf Course within a short drive.

Will I be able to park at Grand Mercure Puka Park Resort?

Yes, valet and self parking are offered for free at the hotel.

Does Grand Mercure Puka Park Resort have a casino on the premises?

No, Grand Mercure Puka Park Resort doesn't have a casino.

Is there an indoor pool at Grand Mercure Puka Park Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Grand Mercure Puka Park Resort good for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Grand Mercure Puka Park Resort?

No, but this hotel does have a steam room.

Does Grand Mercure Puka Park Resort have a restaurant with a breakfast menu?

Yes, Grand Mercure Puka Park Resort serves a full breakfast for a surcharge each morning at Miha Restaurant.

Does Grand Mercure Puka Park Resort allow pets to stay free of charge?

No, pets aren't allowed at Grand Mercure Puka Park Resort though service animals are welcome.

Are there connecting rooms at Grand Mercure Puka Park Resort?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Grand Mercure Puka Park Resort?

The closest major airport to Grand Mercure Puka Park Resort is Whitianga (WTZ-Whitianga Aerodrome), which is about 17.3 mi away.

Can I book a room with a balcony at Grand Mercure Puka Park Resort?

Yes, every guestroom at Grand Mercure Puka Park Resort comes with a balcony.

Does Grand Mercure Puka Park Resort have a wedding venue on site?

There are wedding services available at Grand Mercure Puka Park Resort if that's in your vacation plans.

Grand Mercure Puka Park Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 274 out of 426 reviews
Rating 8 - Good. 106 out of 426 reviews
Rating 6 - Okay. 34 out of 426 reviews
Rating 4 - Poor. 11 out of 426 reviews
Rating 2 - Terrible. 1 out of 426 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room decor lovely. Position lovely in the forest.
Stayed 2 nights in Feb 2026

10/10 Excellent

Linda, Delta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great 2 night stay would recommend!
Stayed 2 nights in Feb 2026

6/10 Okay

Daniel

The 'Lodge' itself is great, but its not a 'Resort'. Its what we were expecting and had everything we needed - BUT... The F&B experience was poor. The Buffet dinner on Sunday which was pitched to us three times to reserve was below expectations both on variety and quality. It had extremely limited options. When being seated the wait staff could barely speak to us in English and we were not offered a drink, or given any orientation as to how or where we could obtain one (I went to the bar to purchase). We booked for the dinner over the phone on one of the three calls - which were really motivated by selling the 'Accor Vacation Club' to us. When we arrived for dinner they had no record of our booking and were informed that the food needed to be taken in due to health regulations - this left us 30 minutes to eat a NZD$120 buffet which consisted of sushi and a curry. Breakfast was slightly better and basically what you expected but again - F&B staff have either no training or desire to be there. A person working the coffee machine at 7:45am would be a reasonable expectation and the offer of a coffee when seated would be fairly low expectations.
Stayed 2 nights in Jan 2026

10/10 Excellent

Maragret

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and staff, will be back again
Stayed 1 night in Feb 2026

10/10 Excellent

Sherry, Fredericton

Stayed 2 nights in Jan 2026

10/10 Excellent

Sherry, Fredericton

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Grand Mercure Puka was absolutely stunning. The staff were so attentive, the little cottages were clean, bed was very comfortable, was a quiet relaxing stay. The on site restaurant was excellent. Definitely would stay again

10/10 Excellent

Kyle, Peachtree City

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so happy and kind. The tree hut room was very unique and lovely. We really enjoyed the hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, clean and comfortable room, property was extremely nice
Stayed 2 nights in Dec 2025

2/10 Terrible

Randy L

Stayed 2 nights in Dec 2025

10/10 Excellent

Wayne, Windham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, comfortable and spacious. Staff was friendly and helpful.
Stayed 3 nights in Nov 2025

6/10 Okay

Marie

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was extremely tired, staff very friendly especially Heather on reception. The complex as a whole would benefit from a revamp.
Stayed 2 nights in Nov 2025

8/10 Good

Paul R

Liked: Cleanliness, amenities
Staff uniformly nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. Even booked another night longer. Really enjoyed the breakfast buffet, hot tub, sauna, and the sense of place in the forest.
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. Lovely cosy room in amongst the trees. The dinner in the restaurant was also very good; however breakfast could be improved (pastries were stale and healthier options were limited)
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of Steps to room was a bit of a surprise, glad it was not raining, Room was A1, View was bush so no view but this was expected. General staff were good special call out to our waitress Amelia who looked after us over our 3 day stay, very professional and helpful everything that makes a normal stay into something special. also Lauren and Zade who also stepped up to make our stay great. Overall well worth the stay.
Stayed 3 nights in Oct 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A different stay with chalets in the forest. Have no complaints, or concerns after have stay. Will stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Jane and Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very restful setting. Wouldn't suit people with a cessibility issues although a buggy can be booked for transport to and fro. Comfortable and convenient accommodation.Great shower. Loved the private deck overlooking bush. Beautiful pool area. Would go again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil setting, very tidy premises, amazing views and friendly staff. Thanks Heather and Zade for looking after us on our stay. Note to guests restaurant and in-room dinning closes at 8:30 currently and no robes or slippers available. Thoroughly enjoyed our stay - we will be back for some more cedar hot tub!
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay set in beautiful bush surrounds. Fantastic facilities with friendly and welcoming staff.
Stayed 2 nights in Sep 2025

6/10 Okay

Veeshana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the facilities available however was disappointed by the fact that I booed a room with a king size bed and it was made up of 2 single beds joined together. Also instead of a king duvet we were given 2 single duvets which kept dislodging when we slept. My partner and I were very disappointed and frustrated as we specifically paid more to book this room and the Tv was not programmed so we could not even watch TV. Hopefully the hotel will get in touch and try to make amends.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique
Stayed 2 nights in Sep 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Television not easy to use Staff great
Stayed 1 night in Sep 2025

6/10 Okay

Swati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No room service on a Sunday was a bummer specially as the weather was really bad and no room service was really inconvenient
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing solo getaway. The staff were lovely and really helpful. They let me check in early which was a nice surprise. I particularly enjoyed the heated pool and spa and the close proximity to the beach and pauanui hike. The staff also showed genuine care and told me to be careful on my way down from the hike as it can be slippery when wet. I would definitely come again
Poolside
Dining area. Recommend the lamb rump
Stayed 1 night in Aug 2025

8/10 Good

Allan John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice setting with cabins sited in a bush location.
Stayed 2 nights in Aug 2025

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