Absolutely Horrible Stay – Avoid at All Costs!
From the moment we arrived, this hotel was a nightmare. Eric at the front desk had zero sense of customer service. After checking in, we left for dinner, only to return to a room with an unbearable, foul odor.
I tried calling the front desk multiple times no one answered. Orbitz, who we booked through, attempted to call and got the same result: silence.
We had booked three nights, but the smell made the room unlivable. When I went down to the front desk in person, Eric was dismissive and rude. He claimed the hotel was fully booked and only offered to show me another room, which reeked just as badly. His excuse? “It’s the construction workers staying here.”
He refused to speak to the Orbitz representative on the phone and assured me we would get a refund. A week later, we are still out the charges for three days including an additional deposit fee and no resolution in sight.
If you value your health, money, and sanity, do not stay here.