Hilton Vacation Club Aqua Sol Orlando West

4.0 star property
Family-friendly hotel with 2 outdoor pools and free water park access

Choose dates to view prices

Photo gallery for Hilton Vacation Club Aqua Sol Orlando West

Exterior
Reception
Coffee/tea maker, dining tables
2 Bedroom Suite 1 King Bed and 2 Twin or 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Hot Tub

Explore the area

View in a map
17777 Bali Blvd, Winter Garden, FL, 34787
  • Place, Walt Disney World® Resort
    ‪6 min drive‬
  • Place, Disney's Animal Kingdom® Theme Park
    ‪10 min drive‬
  • Place, Magic Kingdom® Park
    ‪18 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪39 min drive‬

Room options

1 Bedroom Queen Suite Floor 3

9.0 out of 10
Wonderful
(2 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

1 Bedroom Queen Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom Suite 1 King Bed and 2 Twin or 1 Queen Bed

9.0 out of 10
Wonderful
(40 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds OR 1 King Bed and 1 Queen Bed

2 Bedroom 1 King 2 Doubles Suite Hearing Accessible Tub

  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom Queen Suite Floors 2-3

10.0 out of 10
Exceptional
(1 review)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

1 Bedroom Queen Suite Floor 2

  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

1 Bedroom Queen Suite Floors 2 and 3 with Balcony

  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite Hearing Accessible Tub

  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

3 Bedroom 1 King 1 Queen 2 Double Bed Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1631 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed, 1 Queen Bed, 2 Double Beds and 2 Queen Sofa Beds

1 Bedroom Queen Suite Plus with Kitchen

  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

1 Bedroom Queen Suite Plus with Washer and Dryer

8.8 out of 10
Excellent
(3 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite

8.6 out of 10
Excellent
(4 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom King Suite with Balcony

8.6 out of 10
Excellent
(16 reviews)
  • 845 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite

8.8 out of 10
Excellent
(22 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom Queen Suite Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 845 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite Roll-In Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom 1 Queen Suite Hearing Accessible Tub

7.0 out of 10
Good
(2 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

1 Bedroom Queen Suite Hearing Access Roll-In Shower

  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite Hearing Accessible Roll-In Shower

8.8 out of 10
Excellent
(3 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom Queen Suite Plus with Sofabed

7.0 out of 10
Good
(4 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 1 Queen Suite

9.2 out of 10
Wonderful
(10 reviews)
  • 1405 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Queen Sofa Beds

1 Bedroom Queen Suite Premier

10.0 out of 10
Exceptional
(1 review)
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite Hearing Accessible Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

1 Bedroom Queen Suite Plus

9.0 out of 10
Wonderful
(2 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

3 Bedroom 1 King 1 Queen 2 Double Bed Suite

9.0 out of 10
Wonderful
(27 reviews)
  • 1650 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed, 2 Double Beds, 1 Queen Bed and 2 Queen Sofa Beds

1 Bedroom Queen Suite Plus with Balcony

8.2 out of 10
Very good
(61 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

2 Bedroom 1 King 2 Doubles Suite with Sofabed

8.6 out of 10
Excellent
(47 reviews)
  • 1034 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

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About the neighborhood

Winter Garden

Hilton Vacation Club Aqua Sol Orlando West places you within a 15-minute drive of popular attractions such as Walt Disney World® Resort and ChampionsGate Golf Club. This 638-room, 4-star hotel has 2 outdoor pools along with a free water park and a restaurant.

What's nearby

  • Walt Disney World® Resort - 6 min drive - 3.9 miles
  • Disney's Animal Kingdom® Theme Park - 10 min drive - 5.8 miles
  • Disney's Hollywood Studios® - 14 min drive - 9.4 miles
  • Epcot® - 16 min drive - 10.8 miles
  • Magic Kingdom® Park - 18 min drive - 11.7 miles

Getting around

  • Kissimmee Station - 27 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 41 min drive

Restaurants

  • ‪Checkers - ‬5 min drive
  • ‪Wawa - ‬15 min walk
  • ‪Valencia Restaurant - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Circle K - ‬4 min drive

About this property

Hilton Vacation Club Aqua Sol Orlando West

Family-friendly hotel with 2 outdoor pools and free water park access
Guests of Hilton Vacation Club Aqua Sol Orlando West have access to 2 outdoor pools, a free water park, and a children's pool. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and securing valuables. Other amenities at this family-friendly hotel include a gym, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, washers/dryers, and balconies.
An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 8:00 AM to 1:00 PM for a fee: USD 7.46 to 13 for adults and USD 7 to 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Shipwreck Sallys

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free water park
  • Gym
  • Hot tub
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • DVD player
  • Free water park access
  • In-room kitchen
  • In-room washer/dryer
  • Laundry facilities
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • 11 buildings
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Kitchen
  • Limited room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 1:30 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Pool access at this hotel is for registered hotel guests only. Daily wristbands per room are issued based on maximum occupancy.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests travelling with a service animal must contact the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from September 8 2025 to September 13 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 7.46 to 13 for adults, and USD 7 to 9 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 10 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Liki Tiki Village
Liki Tiki Village Condo Winter Garden
Liki Tiki Village Winter Garden
Tiki Liki
Liki Tiki Village Diamond Resorts Condo Winter Garden
Liki Tiki Village Diamond Resorts Condo
Liki Tiki Village Diamond Resorts Winter Garden
Liki Tiki Village Diamond Resorts
Liki Tiki Village Diamond Resorts Hotel Winter Garden
Liki Tiki Village Diamond Resorts Hotel
Liki Tiki Village
Liki Tiki Village by Diamond Resorts
Hilton Vacation Club Aqua Sol Orlando West Hotel
Hilton Vacation Club Aqua Sol Orlando West Winter Garden
Hilton Vacation Club Aqua Sol Orlando West Hotel Winter Garden

Frequently asked questions

Is a free cancellation option available at Hilton Vacation Club Aqua Sol Orlando West?

Hilton Vacation Club Aqua Sol Orlando West provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Vacation Club Aqua Sol Orlando West?

As of Sep 29, 2025, prices found for a 1-night stay for 2 adults at Hilton Vacation Club Aqua Sol Orlando West on Oct 6, 2025 start from $112.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hilton Vacation Club Aqua Sol Orlando West?

Based on positive ratings, guests enjoy the hotel's location in Four Corners, and it's within a short 10-minute walk of Lake Davenport. You'll also find Flamingo Crossings Town Center and Orange Lake Golf within a short drive.

Is there parking available at Hilton Vacation Club Aqua Sol Orlando West?

Yes, self parking is offered for free at the hotel.

Does Hilton Vacation Club Aqua Sol Orlando West have a casino at the property?

No, Hilton Vacation Club Aqua Sol Orlando West doesn't have a casino.

Is there an indoor pool at Hilton Vacation Club Aqua Sol Orlando West?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Note though that pool facilities will be unavailable from September 8 2025 until September 13 2025 (subject to change).

Is Hilton Vacation Club Aqua Sol Orlando West a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.

Does Hilton Vacation Club Aqua Sol Orlando West have a hot tub?

Yes, this hotel has a spa tub.

Does Hilton Vacation Club Aqua Sol Orlando West have a restaurant with a breakfast menu?

Yes, Hilton Vacation Club Aqua Sol Orlando West serves to-go breakfast for a surcharge each morning at Shipwreck Sallys.

Does Hilton Vacation Club Aqua Sol Orlando West allow pets to stay free of charge?

No, pets aren't allowed at Hilton Vacation Club Aqua Sol Orlando West though service animals are welcome.

Are there connecting rooms at Hilton Vacation Club Aqua Sol Orlando West?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hilton Vacation Club Aqua Sol Orlando West?

The closest major airport to Hilton Vacation Club Aqua Sol Orlando West is Kissimmee, FL (ISM-Kissimmee Gateway), which is 23.1 mi away (41 minutes by car). Another top airport is Orlando Intl. Airport (MCO), which is around 21.9 mi away.

Can I book a room with a balcony at Hilton Vacation Club Aqua Sol Orlando West?

Yes, every guestroom at Hilton Vacation Club Aqua Sol Orlando West comes with a balcony.

Hilton Vacation Club Aqua Sol Orlando West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2651 out of 4093 reviews
Rating 8 - Good. 789 out of 4093 reviews
Rating 6 - Okay. 331 out of 4093 reviews
Rating 4 - Poor. 142 out of 4093 reviews
Rating 2 - Terrible. 180 out of 4093 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb!
Stayed 3 nights in Sep 2025

10/10 Excellent

Dieveem N., Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Anthony

Stayed 2 nights in Jul 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
I loved it
Stayed 1 night in Jun 2025

10/10 Excellent

Sheena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was so many fun activities and things to do. Easy access to the pool, water park , fishing. Lots more. Also, they were continually cleaning through the whole place. No complaints.
Stayed 3 nights in Jun 2025

6/10 Okay

FRANCISCO

Stayed 3 nights in Jun 2025

4/10 Poor

Jemmelia

Stayed 3 nights in Jun 2025

10/10 Excellent

Denice Calsado

Stayed 3 nights in Jun 2025

10/10 Excellent

Garren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It felt like a Caribbean resort
Stayed 4 nights in Jun 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Branda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the hotel

It was a great stay and kid friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family to stay. There are so many fun options. The water park was a hit with my kids. Only thing I didn’t like was wearing the color wristband during my whole stay. Also during check in the woman giving me my parking pass was laying it on thick trying to get me to go on a timeshare tour. The minute I said no her whole attitude changed and she was very dismissive.
Stayed 7 nights in Jun 2025

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, great pools
Stayed 5 nights in Jun 2025

6/10 Okay

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
It was overall good experience but check in was later than 4 o’clock. I had to push for it. And the fact that you can NOT use the pool after check out THAT WAS AT FIRST FOR ME… every hotel I have stayed has allowed me to remain in the premises.
Stayed 2 nights in Jun 2025

8/10 Good

Crydege

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family fun

Excellent stay at Aqua Sol. Easy check in, kind and professional service, and fun for all ages.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff very clean and friendly
Stayed 2 nights in Jun 2025

8/10 Good

Khine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stop with add on activities

Nice property and spacious with extended family. Kids enjoyed water park and a quick stop on the drive down. Only at the gate, attendant didn’t find reservation and wasn’t welcoming.
Stayed 1 night in Jun 2025

10/10 Excellent

John, Longwood

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The check in experience was great, room nice and clean. However, a sofa bed is advertised for the second bed in the room. There was no sheets, blankets or pillows left in any closet for that bed. We called for extras at 11pm for them to be brought to us. After 3 more additional calls we finally received them after 1am, and was treated like we were inconveniencing the staff by requesting them for our children to go to sleep. We also woke at 9:50 to no power in the room and am not sure how long the power was out for the food in the fridge to be good bc the room was hot when we woke up.
Stayed 1 night in Jun 2025

8/10 Good

Wend

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like...That the clean had stains and my one year old granddaughter couldn't move around freely
Stayed 3 nights in Jun 2025

10/10 Excellent

Tina

Liked: Cleanliness
Great place
Stayed 3 nights in Jun 2025

8/10 Good

Dianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Noland

Stayed 1 night in Jun 2025

8/10 Good

EDWIN, ozone park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience Despite Years of Loyalty This was our sixth stay at the resort, and sadly, it turned out to be the most disappointing one yet. Due to a storm, our flight was canceled and we weren’t able to arrive in Florida until the following day. We contacted the resort immediately to inform them of the delay and called again the next day to reschedule our check-in. To our surprise, we were told that our reservation had been canceled due to a no-show—even though we provided proof of our canceled flight. Despite our loyalty and the circumstances being completely out of our control, the new management still charged us for the first night with no flexibility or empathy. Expedia did their best to advocate on our behalf, but unfortunately, the resort staff remained inflexible and unaccommodating. So we had to rebook the stay through Expedia. We’ve been staying here since the days when it was still Liki Tiki, and it’s clear that the recent management change has negatively impacted the level of service. Our room was not fully stocked upon arrival, and housekeeping came while we were still in the room, so we missed that service entirely. On a brighter note, the bar staff were outstanding—friendly, attentive, and the one highlight of our trip. As long-time returning guests, we expected a little more understanding and hospitality. Sadly, this experience has made us question whether we’ll be returning in the future.
Stayed 7 nights in Jun 2025