Great location, close to Publix, gas, and restaurants. Spacious unit as well. Nice pool area and indoor play area. About a 30-45 min drive to Magic Kingdom. But…..
The entire place was dirty. Upon arriving in the unit, we can see that the floors were not vacuumed or even cleaned/mopped in a very long time. There was visible trash left on the floors and carpets. Our socks were black from the dirty floors. We purchased a Wetjet, which took 25 pads to clean the floors. Our toddlers sucker fell on the floor, and was covered in hair and dirt. Host stated:
“Also cleaning company and separate inspection manager both assured floors were cleaned/sanitized throughout the home”
So, the host either lied to us, or they were lied to and services are being paid for that are not being performed. They said they would try to schedule a cleaning, but at this point, we already purchased an item to clean. We requested a small refund for the cleaning fee to cover our costs for purchasing items to clean their unit, and it was denied because they offered to reclean the unit. We did not want people inside the unit while we are there enjoying our vacation, or anyone in the unit while we are not there, touching our stuff. Simply put, the unit should have been cleaned properly before arrival, and it was not.
The comforter in one of the bedrooms had stains of what appeared to be blood. Host offered to exchange, but it was not needed as there were additional linens to use. There was damage to the unit that was not disclosed prior to arrival, which resulted in me having to inspect everything. Host wanted to schedule to repair, but we did not want to disrupt our vacation for that. One of the beds was missing a box spring, and fell straight down to the floor.
Cleanliness of the entire unit was not very good in other areas as well. The shower curtains and showers have visible growth of either black mold beginning to form or serious mildew problems. 2 of the 3 shower handles are completely green on the inside due to the mildew growth inside them.
Overall. The unit and amenities are nice, and would have received 5 stars if not for how dirty the unit was.