Hotels on the Lake in Old Lyme
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Old Lyme hotels essential information
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Recent Hotels on the Lake Reviews
Two Trees Inn
5/5 Excellent
"I apologize for the lengthy review, but I intentionally waited until after multiple stays to write it because I wanted to give the hotel a fair chance and make sure my experience wasn’t based on just one visit. Shockingly, despite the condition of the building, we continued to come back—and there is one reason for that: the incredible staff. I honestly cannot say enough about them. I have rarely seen a staff so genuinely committed to customer service, their guests, and the overall success of a hotel. They consistently go above and beyond and are doing the absolute best they can with a property that desperately needs attention and investment. Unfortunately, the building itself is in serious need of repairs, maintenance, and updating. Across six stays and nine rooms, we have encountered rooms where the air conditioning didn’t work, outlets didn’t work, phones didn’t work, bathroom lights and fans didn’t work, and other basic room functions were not operational. Most importantly, none of the rooms—including my most recent “deluxe” room—had a microwave or a mirror outside the bathroom. We have yet to stay in a room where everything functioned as it should. What makes this particularly frustrating is that this property has so much potential. The staff clearly care and work incredibly hard to compensate for issues that are completely outside of their control. At this point, they are truly the reason to stay here. I sincerely hope ownership invests in the repairs and upgrades this"
A verified traveler stayed at Two Trees Inn
Posted 2 hours ago
