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The Apurva Kempinski Bali

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Property amenity
Property video
Front of property
Presidential Villa, Ocean View (Nusantara) | In-room safe, desk, blackout drapes, iron/ironing board
Miscellaneous

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Jalan Raya Nusa Dua Selatan, Nusa Dua, Bali, 80361
  • Place, Sawangan Beach
    ‪10 min walk‬
  • Place, Geger Beach
    ‪7 min drive‬
  • Place, Pura Gegar
    ‪9 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

8.6 out of 10
Excellent
(12 reviews)
  • 699 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

9.8 out of 10
Exceptional
(6 reviews)
  • 699 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Balcony, Garden View

9.6 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 699 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Balcony, Garden View

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 699 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Exterior

Villa, 1 Bedroom, Private Pool, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite) | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite)

7.4 out of 10
Good
(6 reviews)
  • Ocean view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite) | Pool | 3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite)

9.0 out of 10
Wonderful
(13 reviews)
  • Ocean view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Villa, 3 Bedrooms, Private Pool, Garden View

Villa, 3 Bedrooms, Private Pool, Garden View | Exterior

Villa, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View

Exterior

Villa, 2 Bedrooms, Private Pool, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite) | Pool | 3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite)

  • Ocean view
  • 2152 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite) | Pool | 3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite)

  • 2152 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite) | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite)

  • Ocean view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite) | Pool | 3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 2152 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Villa, Ocean View (Nusantara)

Presidential Villa, Ocean View (Nusantara) | In-room safe, desk, blackout drapes, iron/ironing board

Presidential Villa, Ocean View (Nusantara)

  • Ocean view
  • 14843 sq ft
  • Sleeps 8
  • 3 King Beds
  • Free WiFi

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About the neighborhood

Nusa Dua

Located in Sawangan within 2 miles (3 km) of Bali National Golf Club, The Apurva Kempinski Bali is within a few miles (5 km) of other popular sights such as Nusa Dua Beach. This 465-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.

What's nearby

  • Sawangan Beach - 10 min walk - 0.6 miles
  • Taman Sari Beach - 12 min walk - 0.7 miles
  • Geger Beach - 7 min drive - 1.7 miles
  • R.O.L.E. Foundation - 8 min drive - 1.2 miles
  • Pura Gegar - 9 min drive - 1.9 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 26 min drive

Restaurants

  • ‪Reef Beach Club - ‬12 min walk
  • ‪Soleil - ‬3 min drive
  • ‪The Cafe - ‬3 min drive
  • ‪Koral Restaurant - ‬9 min walk
  • ‪Pala Restaurant - ‬9 min walk

About this property

The Apurva Kempinski Bali

Guests of The Apurva Kempinski Bali have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 786500 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a 24-hour gym, free WiFi in public areas, and conference space.
55-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Apurva Spa has 12 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Similar properties

Exterior
The Ritz-Carlton, Bali
Sawangan
  • Pool
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  • Kids pool
  • Parking included
9.2 out of 10, Wonderful, 699 reviews
$299 nightly
The price is $329
May 25 - May 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 605,000 for adults and IDR 302,500 for children
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Bai Yun
  • Izakaya by OKU
  • Koral Restaurant
  • Pala Restaurant
  • Reef Beach club

Things to do

  • 18-hole adjacent golf course
  • 24-hour health club
  • 3 outdoor pools
  • Art gallery
  • Beach club
  • Beach volleyball
  • Children's pool
  • Farming classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Playground
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,582 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 5 kids stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 1996500.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 605000 for adults and IDR 302500 for children
  • Airport shuttle fee: IDR 786500 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 1996500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 55110, 8120104820429

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Apurva Kempinski Bali Hotel Nusa Dua
Apurva Kempinski Bali Hotel
Apurva Kempinski Bali Nusa Dua
Apurva Kempinski Bali
The Apurva Kempinski Bali Hotel
The Apurva Kempinski Bali Nusa Dua
The Apurva Kempinski Bali Hotel Nusa Dua
The Apurva Kempinski Bali CHSE Certified

Frequently asked questions

Is a free cancellation option available at The Apurva Kempinski Bali?

The Apurva Kempinski Bali offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at The Apurva Kempinski Bali?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at The Apurva Kempinski Bali on May 24, 2026 start from $339, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Apurva Kempinski Bali?

This hotel is situated in Sawangan, close to Nusa Dua Beach and Jimbaran Beach. You'll also find Geger Beach and Bali Collection Shopping Centre within a short drive.

Will I be able to park at The Apurva Kempinski Bali?

Yes, valet and self parking are offered for free at the hotel. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Is there a spa at The Apurva Kempinski Bali?

The Apurva Spa is the hotel's spa and services include sports massages, deep-tissue massages, aromatherapy, and detox wraps.

Does The Apurva Kempinski Bali have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a beachfront restaurant, and beachside massages at this hotel.

Does The Apurva Kempinski Bali include a casino?

No, The Apurva Kempinski Bali doesn't have a casino.

Will I find an indoor pool at The Apurva Kempinski Bali?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 7:00 AM and 6:00 PM.

Is The Apurva Kempinski Bali a good place to stay for couples?

This beachfront hotel offers many amenities for couples such as a beachfront restaurant and 3 outdoor pools with some guestrooms featuring a private pool.

Are there hot tubs at The Apurva Kempinski Bali?

No, but guests can enjoy a steam room at this hotel.

Does The Apurva Kempinski Bali have a restaurant with a breakfast menu?

Yes, The Apurva Kempinski Bali has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Apurva Kempinski Bali allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Apurva Kempinski Bali.

Are there connecting rooms at The Apurva Kempinski Bali?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Apurva Kempinski Bali?

The closest major airport to The Apurva Kempinski Bali is Ngurah Rai Intl. Airport (DPS), which is 9.7 mi away (26 minutes by car).

Can I book a room with a balcony at The Apurva Kempinski Bali?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Does The Apurva Kempinski Bali host weddings?

Take advantage of the wedding venue at The Apurva Kempinski Bali if you plan to say "I do" during your trip.

The Apurva Kempinski Bali Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 657 out of 793 reviews
Rating 8 - Good. 73 out of 793 reviews
Rating 6 - Okay. 42 out of 793 reviews
Rating 4 - Poor. 15 out of 793 reviews
Rating 2 - Terrible. 6 out of 793 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosalie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't fault it at all
Stayed 5 nights in Feb 2026

10/10 Excellent

Mabintou

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best resort I’ve ever had the pleasure to stay at. The team are fantastic, the rooms are immaculate, the food is incredible, and it’s so beautiful. A must stay!
Stayed 4 nights in Feb 2026

10/10 Excellent

paul

Stayed 3 nights in Feb 2026

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Amazing staff and amenities, very relaxing atmosphere, top destination for resort vacation, didn’t want the holiday to end LOL
Stayed 4 nights in Jan 2026

10/10 Excellent

katsuko, Paramus

Liked: Cleanliness, amenities, property conditions & facilities
It was the best luxury hotel ever. The huge property has restaurants, gift shop, beach, swimming pools and incredible views.
Stayed 1 night in Feb 2026

10/10 Excellent

Nicole, Fairfield

Stayed 1 night in Jan 2026

10/10 Excellent

yang

Liked: Cleanliness, property conditions & facilities
Dear Management Team of The Apurva Kempinski Bali, I would like to take this opportunity to express my sincere appreciation for the exceptional service we received during our recent stay at The Apurva Kempinski Bali. First, my heartfelt thanks go to Miss Fatima from the Reception team. From the moment we arrived, she demonstrated remarkable professionalism, warmth, and efficiency. Her attentive attitude, clear communication, and genuine care made our check-in experience smooth and reassuring, leaving us with a wonderful first impression of the hotel. I would also like to extend special recognition to Mr. Arya, the Food & Beverage Manager at Cliff Lounge. His professionalism, attention to detail, and dedication to guest satisfaction truly stood out. Under his management, the dining experience at Cliff Lounge was not only enjoyable but memorable. His leadership and hospitality greatly enhanced our overall experience. Both Miss Fatima and Mr. Arya exemplify the high standards of service and hospitality that define the Kempinski brand. Their commitment, courtesy, and professionalism made our stay particularly pleasant, and we are truly grateful for their efforts. Please kindly convey our appreciation to them, and thank you for maintaining such an outstanding team. We very much look forward to returning to The Apurva Kempinski Bali in the future. Yours sincerely, Yang Li Room Guest at The Apurva Kempinski Bali 2053
Stayed 4 nights in Jan 2026

10/10 Excellent

Nicole, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Pankaj, Winston Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lots of restaurants.
Stayed 2 nights in Dec 2025

8/10 Good

Erica Conchita

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, we had a very enjoyable stay and the hotel certainly lives up to many aspects of a 5-star experience. The facilities are beautiful, the staff were friendly and accommodating, and the amenities were excellent for families. However, there were a couple of disappointing issues that are important to mention. Unfortunately, the cleanliness of the kids’ club was not up to the standard we would expect from a luxury hotel. Shortly after attending, my daughter contracted hand, foot and mouth disease, which was extremely upsetting and impacted the remainder of our holiday. Greater hygiene measures and monitoring in this area would be strongly recommended. Additionally, the noise level in the bedrooms from outside areas was quite noticeable, particularly at night, which made it difficult to rest comfortably. Improved soundproofing would greatly enhance the overall guest experience. Despite these concerns, we did enjoy many aspects of our stay and hope the hotel addresses these issues, as it has the potential to be truly exceptional.
Stayed 4 nights in Jan 2026

10/10 Excellent

ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best premises that we have stayed. Excellent service level and extremely helpful staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Hee Rak

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Jan 2026

10/10 Excellent

XINRAN, Toronto

Stayed 6 nights in Jan 2026

10/10 Excellent

Bellal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the facilities were outstanding
Stayed 6 nights in Jan 2026

10/10 Excellent

Sara

Stayed 7 nights in Jan 2026

4/10 Poor

Fergus Ting Yu

Stayed 3 nights in Jan 2026

10/10 Excellent

Hiep, chandler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great properties
Stayed 2 nights in Dec 2025

10/10 Excellent

Joong Beom

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and neat. And all the staff were very courteous and kind.
Stayed 3 nights in Dec 2025

6/10 Okay

Joseph

Stayed 3 nights in Dec 2025

10/10 Excellent

Mohamed

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and experience
Stayed 2 nights in Dec 2025

10/10 Excellent

GAURAV

Stayed 3 nights in Dec 2025

10/10 Excellent

Maximilian

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Dipan

Stayed 4 nights in Dec 2025

10/10 Excellent

vasudeva

Stayed 5 nights in Dec 2025

6/10 Okay

joanna, Weehawken

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel design is gorgeous! Staff is super nice, rooms are large and food is excellent! The hotel is very, very big! It caters especially to families with little kids as it provides nannies, playgrounds and pool activities for kids. There is an absolute lack of communication at the front desk/reception/reservations. We had back to back reservations which took them a while to find even though that I was in communication with the hotel via email prior to our arrival, where they confirmed that. Also made airport transfer arrangements through he hotel prior to arrival which they couldn’t find upon check in, took a picture of my emails for their reference and the day prior to check out they were surprised again with the airport transfer.
Stayed 4 nights in Dec 2025

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