Ian had great communication with us! We ran in to a few snags. When we arrived at the house- the heat was not on- it was 28 degrees outside, so it was cold. After a few emails back to Ian, he figured out the people before us turned off all of the heat, but in my opinion the cleaning crew should have turned it on because it took a few hours to get warm!! But we were not going to let this stop us from having fun!! We set up the Christmas tree and I appreciated the cute Christmas decorations that were around the house! Once we figured out how to turn on the gas logs and heater… we were warm! Ian did check to make sure we were warm too! The house is absolutely cute and has everything you need! We had the perfect Christmas holiday at the house. One thing we did not know was the office and washing machine are located downstairs and not connected to the upstairs house. Also, we found out a few days before that a tree fell on the deck. That was not a problem for us because we knew we were coming up after several months from the hurricane. What we were not expecting was the crew to be working on the deck while we were there ( honestly, I would not have cared if they were working on it because I understand they need to get it done) but when my dog has to go outside in the back yard and there are tons of nails and saw dust left in the back yard, it is not safe.Overall, this is a great place to stay, Ian has great communication, and we got over the snags! We would definitely stay agai