Crowne Plaza Newcastle - Stephenson Quarter by IHG

4.0 star property
Eco-certified hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter by IHG

Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Point of interest
Indoor pool
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England, NE1 3SA
  • St. James' Park
    ‪12 min walk‬
  • The Glasshouse
    ‪13 min walk‬
  • Quayside
    ‪19 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

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Room options

Standard Room, 1 King Bed, Accessible, Club Lounge Access (Club Floor)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Accessible, Club Lounge Access (Club Floor)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed, Accessible, Club Lounge Access (Lounge Access)

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Club Lounge Access (Lounge Access)

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed with Sofa bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

  • 296 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

  • 296 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds (Minifridge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed (Separate Bath)

  • 295 sq ft
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed, Accessible, Club Lounge Access (Lounge Access)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible

  • 296 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed (Double Rain Shower)

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Club Lounge Access

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Newcastle-upon-Tyne

Crowne Plaza Newcastle - Stephenson Quarter by IHG places you within a 10-minute stroll of popular attractions such as Castle Keep and Chinatown. This 4-star hotel has 251 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Castle Keep - 9 min walk - 0.5 miles
  • St. James' Park - 12 min walk - 0.7 miles
  • The Glasshouse - 13 min walk - 0.7 miles
  • Gateshead Millennium Bridge - 17 min walk - 1.0 mile
  • Quayside - 19 min walk - 1.0 mile

Getting around

  • Central Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle Intl. Airport (NCL) - 19 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Dog & Parrot - ‬5 min walk
  • ‪Pink Lane Coffee - ‬7 min walk
  • ‪The Centurion - ‬8 min walk
  • ‪The Town Wall - ‬7 min walk

About this property

Crowne Plaza Newcastle - Stephenson Quarter by IHG

Eco-certified hotel with a full-service spa and a fitness center
Crowne Plaza Newcastle - Stephenson Quarter by IHG features a full-service spa, an indoor pool, and a gym. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 40-inch flat-screen TVs with satellite channels and pay movies. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and safes.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, French, German, Italian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 18.95 for adults and GBP 9.47 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hawthorn Restaurant
  • The Gin Bar

Things to do

  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (3,003 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 18.95 for adults and GBP 9.47 for children
  • Nearby parking fee: GBP 12 per night
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter by IHG Hotel

Frequently asked questions

Are free cancellation options available at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Crowne Plaza Newcastle - Stephenson Quarter by IHG provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Newcastle - Stephenson Quarter by IHG on Jun 22, 2025 start from $85.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Crowne Plaza Newcastle - Stephenson Quarter by IHG?

This hotel is located in Newcastle-upon-Tyne, a short 15-minute walk from St. James' Park and also 18 minutes on foot from Quayside. You'll also find Castle Keep and Chinatown less than a mile away.

Is there parking available at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

No, this hotel doesn't offer parking.

Is there a spa available at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Mineral House is the hotel's spa and services include hot stone massages, deep-tissue massages, and body wraps.

Does Crowne Plaza Newcastle - Stephenson Quarter by IHG include a casino on the premises?

No, Crowne Plaza Newcastle - Stephenson Quarter by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Yes, this hotel has an indoor pool along with a hot tub.

Is Crowne Plaza Newcastle - Stephenson Quarter by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Yes, this hotel has a spa tub.

Does Crowne Plaza Newcastle - Stephenson Quarter by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Newcastle - Stephenson Quarter by IHG serves buffet breakfast for a surcharge each morning at Hawthorn Restaurant.

Does Crowne Plaza Newcastle - Stephenson Quarter by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Newcastle - Stephenson Quarter by IHG.

Are there connecting rooms at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Crowne Plaza Newcastle - Stephenson Quarter by IHG?

The closest major airport to Crowne Plaza Newcastle - Stephenson Quarter by IHG is Newcastle Intl. Airport (NCL), which is 7.9 mi away (19 minutes by car).

Are there rooms with balconies at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Yes, some guestrooms at Crowne Plaza Newcastle - Stephenson Quarter by IHG offer a balcony and may feature city views.

Does Crowne Plaza Newcastle - Stephenson Quarter by IHG host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Newcastle - Stephenson Quarter by IHG.

Crowne Plaza Newcastle - Stephenson Quarter by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Christina

Stayed 1 night in Feb 2025

8/10 Good

Neil

Business traveler
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark, Sunderland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The spa was excellent.
Stayed 5 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Awful breakfast experience

Room fine, though gaps around the door meant we heard a lot of noise from the corridor. We were offered breakfast at check on, with a £5 discount if we pre-booked compared to buying on the morning. So we took it. Big mistake. The queue for a table was right across the reception area. We waited 15 minutes, even though there were plenty of used tables - so presumably a lack of staff to clear them. The final insult, on reaching the front of the queue - the staff had no record that we'd pre-paid and had to head off to reception to check... Not a great start to the day and if we hadn't prepaid we'd have gone elsewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

Mandy

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing as always!

Just amazing as always. Check in was so simple. The receptionist who checked me in was lovely and even when I requested a few things she done it no bother. Nothing was too much hassle for her. Used the spa the following day and the girls on the desk there were great as well. This is the 3rd time staying here and it has never let us down. We are already looking forward to our 4th stay.
Stayed 1 night in Dec 2024

8/10 Good

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here quite often for work, only downside is the huge very slow moving queue to be seated for breakfast!
Stayed 3 nights in Feb 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Club lounge view
Stayed 1 night in Feb 2025

8/10 Good

Grant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Stayed 1 night in Jan 2025

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good facilities. Long wait for access to the the spa which was annoying and then very empty when we got there. Long wait for food in the restaurant too.
Stayed 1 night in Jan 2025

10/10 Excellent

David, Chester-le-Street

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for my daughter’s 16th birthday. Fab location and hotel is fab. Pool is clean and child friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, lovely breakfast. A small moan, the pillows were lumpy. Very close to city and station so convienient for everything. A walk along the river is very close and absolutely worth it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amy Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful hotel

Very nicely appointed hotel, hidden away behind the railway station but still very central but less noisy than others. Large rooms well maintained & furnished.
Stayed 1 night in Feb 2025

8/10 Good

Rhianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Darren

Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great facilities and very friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Gerard

Liked: Property conditions & facilities

Well located, friendly staff and great amenities

Conveniently located for train station and exploring the city. Friendly and helpful staff. Nice pool and gym too. Great value for money
Stayed 1 night in Jan 2025