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Grey Street Hotel

3.5 star property
Eco-certified hotel with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for Grey Street Hotel

Exterior
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Daily full breakfast (GBP 15 per person)
Lobby sitting area
Couples treatment rooms, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Spa
  • Bar
  • 24/7 front desk

Explore the area

Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • St. James' Park
    ‪9 min walk‬
  • Quayside
    ‪10 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

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Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(11 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

8.8 out of 10
Excellent
(31 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Newcastle-upon-Tyne

Located in Newcastle City Center, Grey Street Hotel is within a 5-minute walk of Castle Keep and within 15 minutes of other popular attractions like Tyne Bridge. This 3.5-star hotel has 49 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Castle Keep - 3 min walk - 0.2 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles
  • Quayside - 10 min walk - 0.6 miles
  • Gateshead Millennium Bridge - 12 min walk - 0.7 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Miller & Carter - ‬1 min walk
  • ‪Revolución de Cuba - ‬3 min walk
  • ‪Alvinos - ‬2 min walk
  • ‪Old George Inn - ‬3 min walk
  • ‪Flares - ‬1 min walk

About this property

Grey Street Hotel

Eco-certified hotel with a full-service spa and a 24-hour front desk
Guests of Grey Street Hotel enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 35.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Are free cancellation options available at Grey Street Hotel?

Grey Street Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do within easy reach of Grey Street Hotel?

This hotel is situated in Newcastle City Center within a short 11-minute walk of Quayside and also 11 minutes on foot from St. James' Park. You'll also find Newcastle-upon-Tyne Theatre Royal and Castle Keep less than a mile away.

Will I be able to park at Grey Street Hotel?

No, there isn't parking at this hotel.

Is there a spa available at Grey Street Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and couples treatments. The spa is closed on Mondays, Tuesdays, and Sundays.

Does Grey Street Hotel feature a casino at the property?

No, Grey Street Hotel doesn't have a casino.

Is there an indoor pool at Grey Street Hotel?

No, there is no indoor pool at this hotel.

Is Grey Street Hotel good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a full-service spa.

Does Grey Street Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grey Street Hotel have a restaurant with a breakfast menu?

Yes, Grey Street Hotel serves a full breakfast for a surcharge on weekend mornings at Monument Bar.

Does Grey Street Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Grey Street Hotel for a fee of GBP 20.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Grey Street Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Grey Street Hotel?

The closest major airport to Grey Street Hotel is Newcastle Intl. Airport (NCL), which is 7.3 mi away (14 minutes by car).

Are there rooms with balconies at Grey Street Hotel?

No, there aren't any guestrooms with balconies at Grey Street Hotel.

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1003 reviews
Rating 8 - Good. 265 out of 1003 reviews
Rating 6 - Okay. 79 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL, LEEDS

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s not a quiet hotel what makes the hotel is the staff Rooms are small no fridge but I’m not marking down the hotel for this as the staff make the difference. Rooms are decorated well good sized tv If you going read this review it’s worth a visit if you like large rooms and not on the main road don’t book and leave a silly review. Staff make this hotel it’s compact but take note of the above. Close to everything you need without the huge price tag
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Hotel was perfect. Great location right in the centre of town. Very comfy clean rooms. Only issue was hotel bar now closed so couldn’t get a late night drink after our day out but otherwise perfect for us!
Stayed 2 nights in Mar 2025

8/10 Good

Karis

Stayed 1 night in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location. Room was big and comfortable. When we got to our room there was 3 bottles behind the curtain from the previous guests
Stayed 2 nights in Mar 2025

8/10 Good

Samantha

Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

Newcastle excellent time

It was amazing, nothing was too much trouble for anyone
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting daughter who is at university

Weather was ok, a bit chilly and windy, but didn’t rain.
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and atmosphere - but noisy

Beautiful hotel, in great inner city location - couldn't be better for accessing what Newcastle and the North East has to offer. The downside to this hotel is that you can hear what is going on in the rooms around you. Three nights of the four we stayed at the Grey Street Hotel we were woken by our neighbours - who in all but one instances weren't being particularly loud, just having a conversation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay Feb 2025

Amazing stay, friendly welcome, very clean room. Check in and out process was simple and the location is perfect for bars and restaurants. Very dissappointing that the king size bed was two large singles pushed together however.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Newcastle

Lovely hotel. Very clean room friendly staff. In city centre close to bars and restaurants. Would definitely recommend and will be staying again on future trips to Newcastle.
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Traveled with partner
First time staying here as thought we’d try a different hotel in the Toon Check in great 👍, staff polite and informative Hotel location great for access to city centre We were going to Theatre Royal that evening so hotel was very very handy as only a 2 min walk away
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Fab location

Stay nice, good location. Mostly nicely decorated and clean but decorative pillows had stains and the bin hadn’t been emptied from before we arrived
Stayed 1 night in Feb 2025

10/10 Excellent

Alan

I have stayed at this hotel a few times and it never fails to impress. Great staff, very good comfort and sleep quality and excellent breakfast. Situated on Grey Street, in city centre. Excellent!
Stayed 1 night in Feb 2025

2/10 Terrible

James

Disliked: Staff & service

Rude manager

Reception staff didn't seem to know what they were doing. 'Manager' (Matt) was rude, arrogant and unhelpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay

Great hotel in a very central location. Rooms look like they have had a refurbishment and are very classy looking. Bed was lovely and comfy. The junior suite has a great separate shower and bath. Breakfast was well stocked and the hot food options were delicious. All staff were friendly and helpful. Will definitely use again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent! Loved our stay- would highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Doctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to come back!

We have stayed in this hotel before but this time stayed in a junior suite which was superb and a similar cost to a standard room in many other city centre hotels. The hotel is located very centrally, just a few minutes walk from the train station, quayside and shopping areas. We were welcomed by friendly staff and check in was straight forward. Our suite was superb - large, comfortable and very clean. The bathroom felt very luxurious with a free standing bath, large rainfall shower, robes and White Company toiletries. We slept very well although there was some noise from the bar initially - to be expected in a city centre hotel/bar on a Friday night and it was not excessive. Breakfast was delicious with a great choice of cooked dishes as well as a full range of cereals, pastries and continental items. We enjoyed some great cocktails in the bar in the evenings. Service was excellent throughout with friendly and helpful staff. Overall a truly wonderful stay and incredible value for money, we will definitely be back
Stayed 2 nights in Jan 2025

8/10 Good

Natacha

Stayed 2 nights in Jan 2025

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