2/10 Terrible
Israel
Traveled with family and small children
Dec 15, 2025
Disliked: Cleanliness, amenities
I stayed at this hotel with my family for three nights and had a very disappointing experience. On our second night, I requested housekeeping. I spoke with a staff member who was cleaning rooms near ours, but she was rude and ignored my request. I then asked another staff member assisting her, who told me I had to go to the front desk.
I went to the front desk and was told someone would be sent to clean the room. When we returned later, the beds were left unmade and the room looked worse than when we left. It appeared that housekeeping started but never finished. I went back to the front desk, and the only response I received was a simple “sorry,” with no solution offered.
In addition to this, the hotel does not include complimentary breakfast. Breakfast is available, but it costs $24 per person. I was also charged $33 per night for parking. Over three nights, I paid more than $700, yet received no housekeeping service, no included breakfast, and had to pay extra for parking.
The beds are extremely small—my wife and I could barely fit comfortably. There is no microwave in the room, which makes it inconvenient for families. The hotel is also far from restaurants and grocery stores, adding to the inconvenience.
Overall, customer service was poor, and the value does not match the price. This hotel may be acceptable for a single night, but I do not recommend it for families or longer stays. Given the experience, I believe a partial refund would be appropriate.
Israel
Stayed 4 nights in Dec 2025
