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Nairobi Upperhill Hotel

3.5 star property

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Memory foam beds, blackout drapes, free WiFi, bed sheets
Front of property
Executive Suite | Living room | 32-inch TV with satellite channels
Lounge
Reception

Reviews

5.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Upper Hill,mawensi road, Nairobi, 00600
  • Place, Strathmore University
    ‪7 min walk‬
  • Place, Nairobi Hospital
    ‪20 min walk‬
  • Place, Uhuru Park
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

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About the neighborhood

Nairobi

Located in Upper Hill, Nairobi Upperhill Hotel is within 2 miles (3 km) of popular attractions such as Kenya Railway Golf Club and Nairobi Railway Museum. This 46-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Strathmore University - 7 min walk - 0.4 miles
  • David Sheldrick Wildlife Trust - 18 min walk - 1.0 mile
  • Nairobi Hospital - 20 min walk - 1.1 miles
  • Uhuru Park - 2 min drive - 1.2 miles
  • Kenya Railway Golf Club - 2 min drive - 1.2 miles

Getting around

  • Syokimau Station - 26 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive

Restaurants

  • ‪Café Moments - ‬5 min drive
  • ‪Ronalo K'osewe - ‬13 min walk
  • ‪Art Caffe - Britam Tower - ‬13 min walk
  • ‪Taidys Tavern Upperhill - ‬4 min walk
  • ‪The Chop House - ‬11 min walk

About this property

Nairobi Upperhill Hotel

Nairobi Upperhill Hotel features free WiFi in public areas, meeting rooms, and a business center. There's free parking and an airport shuttle. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include express check-in, free newspapers, and laundry facilities.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer rainfall showers, free toiletries, and slippers. Free newspapers are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Free daily newspapers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Nairobi Upperhill
Nairobi Upperhill Hotel
Upperhill
Upperhill Hotel
Upperhill Hotel Nairobi
Upperhill Nairobi
Nairobi Upperhill Hotel Hotel
Nairobi Upperhill Hotel Nairobi
Nairobi Upperhill Hotel Hotel Nairobi

Frequently asked questions

What is there to do within easy reach of Nairobi Upperhill Hotel?

This hotel is situated in Upper Hill, close to Nairobi National Park, Uhuru Park, and City Square. You'll also find City Market and Yaya Centre within a short drive.

Is there parking available at Nairobi Upperhill Hotel?

Yes, self parking is offered for free at the hotel.

Does Nairobi Upperhill Hotel include a casino at the property?

No, Nairobi Upperhill Hotel doesn't have a casino.

Will I find an indoor pool at Nairobi Upperhill Hotel?

No, there is no indoor pool at this hotel.

Is Nairobi Upperhill Hotel good for couples?

Amenities that appeal to couples at this hotel include a memory foam mattress, a rainfall showerhead, and slippers.

Are there hot tubs at Nairobi Upperhill Hotel?

No, this hotel doesn't have a spa tub.

Does Nairobi Upperhill Hotel have a restaurant with a breakfast menu?

No, Nairobi Upperhill Hotel doesn't have a restaurant that serves breakfast.

Will Nairobi Upperhill Hotel allow pets to stay for free?

No, pets aren't allowed at Nairobi Upperhill Hotel.

Does Nairobi Upperhill Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Nairobi Upperhill Hotel?

The closest major airport to Nairobi Upperhill Hotel is Nairobi (WIL-Wilson), which is within a mile. Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 10.7 mi away (28-minute drive).

Are there rooms with balconies at Nairobi Upperhill Hotel?

No, you won't find guestrooms with balconies at Nairobi Upperhill Hotel.

Nairobi Upperhill Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 8 out of 47 reviews
Rating 8 - Good. 10 out of 47 reviews
Rating 6 - Okay. 9 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 18 out of 47 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

3.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

TITUS O

Stayed 2 nights in Jan 2021

2/10 Terrible

Samson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible!

The hotel was closed down, yet my booking was accepted and payment received
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

2/10 Terrible

nathan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

WORST EVER!

The premises are good but "under renovation" goes the claim from the receptionist. No power, a noisy generator was running which was switched off at 2am! Only 1 light bulb above the bed, no warm water, no tv, no food services! No running water after the generator was turned off! I moved to another hotel.
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. No power. Dirty. Lift out of service. No tv .
Stayed 1 night in Mar 2020

6/10 Okay

Erick

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

2/10 Terrible

Abraham

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty Experience at Nairobi UpperHill Hotel

The experience of my stay at Nairobi UpperHill Hotel was awful. The place is abandoned, both the hotel and the neighborhood. The hotel is old and unrepaired. The walls have mold due to water soaking in them. The corridors are dark with no lights, I was actually scared for the first night thinking that probably someone might attack me. It does not look secure at all. The bathrooms are old and worst of all not hot water. It was a nasty experience! The photos on the web are very deceptive
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
They do not changed my duvet and my pillows was sdme like 3 days
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nyachol

My stay was amazing!
Stayed 1 night in Jul 2019

8/10 Good

Aoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

6/10 Okay

Eric

I did not set any expectations since I had read the reviews (which were not so good) and the hotel was cheap. All I wanted was a room to lay my head down because I had events to attend within the city and did not want to drive home to Kajiado county. The room was ok. Water was luke warm. Appears there was a power issue when I checked in however they got a generator. I believe the place needs a facelift. It is in a good quiet location and it can do so much better with a little attention.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant interruption of electric and internet. No TV service although there was one in the room. Quality of food was horrible. Rooms were in desperate need of repair. Rooms were not what was advertised on Expedia website. Water was cold for most of time. Power for for hotel was dependent on a generator constantly running. Workers operated a kitchen at times with no electric or running hot water.
Stayed 11 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A home away from home

A beautiful and quiet place to stay, either short or long term. The proprietor is the best host ever! The hotel bar and music is very good.
Stayed 1 night in May 2019

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Hello, Nairobi Upper hill hotel is well situated, however the staff are not well armed with information and power to address issues raised by the clients.
Stayed 1 night in May 2019

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place in Upper Hill

Clean and well maintained, staff are friendly and helpful. A good accommodation in the Upper Hill area.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is a good establishment and well situated, the cost is fair, at the time of my stay however the elevators were not working, the breakfast fare should be revised too.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horabke wont recommrnd anybody to stay hare, stuff are un proffesion and big thieve
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor workmanship of the property. No hot water in my shower.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2018

2/10 Terrible

Lisa, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT book this hotel

Arriving at the hotel at 1400 I was very hungry so asked for lunch. I was directed to the 'restaurant' where I was told I could order 'Fried fish and potatoes or fried fish and potatoes'. No choice. The fish would have been OK if it had all been cooked but some was not cooked properly; although the hotel cat was grateful. I went up to my room and only had a light bag, which was good as the lifts did not work. The room appeared OK, until I found the 'present' that had been left in the toilet. I did not expect to have to try to flush away and clean excrement on arrival in my room. I asked to borrow an iron and ironing board but was only given an iron (dressing table top had to suffice). Before I went to shower (I was going to a ball) I asked for a hairdryer to be told they had none and then to top it all they also had no hot water. I gave up and went to another hotel.
Stayed 1 night in Jul 2017

2/10 Terrible

Better options

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

overall terrible - stay away

No power when we arrived. Elevator never worked. Room was in terrible shape and supplies were already used prior to arrival. This is a bad hotel

2/10 Terrible

Mercy, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel. Poor location.

I was very disappointed during my stay at this hotel. I hired a cab from the airport, the cab driver who is very familiar with other hotels in the area could not locate this one, he tried calling the hotel several times since I had the number for the hotel but no one answered. Finally we found it, the dirt road leading to the hotel is full of pot-holes and the public transportation is far away so you have to get a cab. On arrival we had to carry our luggage upstairs since the elevator did not work, I had to ask for more hangers since there was only one , there was 1 bath towel, no washcloth, the bed was so hard, I had to check the following day to make sure there was a mattress. I went for breakfast around 8:30, I was the only one in the dining area, the breakfast was just okay, they only gave me 1 piece of toast, 1 sausage and and a very dry omelette and tea. I only saw one lady who was a guest in the lobby, and she was not happy about the service. The staff just behaved like they were in their home.I felt I could not trust them so I told them I didn't want room service, I asked for soap and a wash cloth, I was given a dirty wash cloth which was taken from another room, I handed it back and showed her the dirt spots, she didn't bring another one so I locked my room and left. When I came back at night, I found the TV on and the bed was made but the bed-sheets had dark spots on them, I was disappointed by the invasion of privacy and poor service so I checked out immediately.

2/10 Terrible

Felician, Dar es Salaam

Disliked: Cleanliness, staff & service

Dissapointed

Disappointed

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