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JW Marriott Hotel Nairobi

4.5 star property

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Photo gallery for JW Marriott Hotel Nairobi

Property amenity
Creator video - submitted by Bee Mehmel
Exterior
Executive Suite, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Chiromo Lane, Westlands, Nairobi, 800
  • Place, University of Nairobi
    ‪8 min walk‬
  • Place, Nairobi National Museum
    ‪8 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Premium bedding, down comforters, memory foam beds, minibar

Club Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar

Executive Suite, 1 Bedroom, City View

  • City view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, memory foam beds, minibar

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Smoking, City View

Premium bedding, down comforters, memory foam beds, minibar

Junior Suite, 1 Bedroom, Smoking, City View

  • City view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 1 Bedroom, City View

  • City view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 2 Bedrooms, City View

  • City view
  • 1216 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 3 Bedrooms, City View

  • City view
  • 2110 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, down comforters, memory foam beds, minibar

Club Room, 2 Double Beds, City View

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, down comforters, memory foam beds, minibar

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

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About the neighborhood

Nairobi

Located in Westlands within a short walk of Nairobi National Museum, JW Marriott Hotel Nairobi is within a mile (2 km) of other popular sights such as Sarit Centre. This 4.5-star hotel has 366 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym. It's connected to a shopping center in central Nairobi and also close to Westgate Shopping Mall and National Archives.

What's nearby

  • University of Nairobi - 8 min walk - 0.5 miles
  • Nairobi National Museum - 8 min walk - 0.5 miles
  • Kenya National Theatre - 15 min walk - 0.8 miles
  • Sarit Centre - 17 min walk - 0.9 miles
  • Westgate Shopping Mall - 2 min drive - 1.2 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 29 min drive

Restaurants

  • ‪Cavalli @ The Manor - ‬6 min walk
  • ‪YUNION KE - ‬3 min walk
  • ‪Milan Kenya - ‬5 min walk
  • ‪Myna - ‬4 min walk
  • ‪Mr. Pang - ‬3 min walk

About this property

JW Marriott Hotel Nairobi

JW Marriott Hotel Nairobi features a full-service spa, an outdoor pool, and a 24-hour gym. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Memory foam beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, phones, and desks are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by JW has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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  • Parking included
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 5,400 for adults and USD 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hudson Bar and Grill
  • Midi Cafe and Patisserie
  • Mr. Pang Sky Bar & Lounge
  • Mughal
  • Myna

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center (18,299 square feet of space)

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Telescope

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 5400 for adults and USD 2700 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
This property uses solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: M-Pesa.
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Jw Marriott Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel
Jw Marriott Hotel Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel Nairobi

Frequently asked questions

Is a free cancellation option available at JW Marriott Hotel Nairobi?

JW Marriott Hotel Nairobi offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Hotel Nairobi?

As of Mar 29, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Nairobi on Apr 3, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JW Marriott Hotel Nairobi?

This hotel is situated in Westlands within a short 11-minute walk of Nairobi National Museum and also 15 minutes on foot from Sarit Centre. You'll also find Westgate Shopping Mall and Uhuru Park within a short drive.

Will I be able to park at JW Marriott Hotel Nairobi?

Yes, valet parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at JW Marriott Hotel Nairobi?

Spa by JW is the hotel's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and body wraps.

Does JW Marriott Hotel Nairobi have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 4 restaurants, and champagne service at this hotel.

Does JW Marriott Hotel Nairobi have a casino?

No, JW Marriott Hotel Nairobi doesn't have a casino.

Is there an indoor pool at JW Marriott Hotel Nairobi?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What do couples enjoy most about JW Marriott Hotel Nairobi?

There are many amenities for couples at this hotel, including champagne service as well as 4 restaurants and an outdoor pool.

Are there hot tubs at JW Marriott Hotel Nairobi?

No, but guests can enjoy a sauna at this hotel.

Does JW Marriott Hotel Nairobi feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Hotel Nairobi has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does JW Marriott Hotel Nairobi allow pets to stay for free?

No, pets and service animals aren't allowed at JW Marriott Hotel Nairobi.

Are there connecting rooms at JW Marriott Hotel Nairobi?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to JW Marriott Hotel Nairobi?

The closest major airport to JW Marriott Hotel Nairobi is Nairobi (WIL-Wilson), which is 4.4 mi away (17 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.7 mi away (29-minute drive).

Can I book a room with a balcony at JW Marriott Hotel Nairobi?

No, there aren't any guestrooms with balconies at JW Marriott Hotel Nairobi.

Does JW Marriott Hotel Nairobi have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at JW Marriott Hotel Nairobi.

JW Marriott Hotel Nairobi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 112 reviews
Rating 8 - Good. 7 out of 112 reviews
Rating 6 - Okay. 4 out of 112 reviews
Rating 4 - Poor. 2 out of 112 reviews
Rating 2 - Terrible. 1 out of 112 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Faisal

Stayed 1 night in Dec 2025

10/10 Excellent

Carine

Stayed 1 night in Dec 2025

10/10 Excellent

Arek

Stayed 2 nights in Nov 2025

6/10 Okay

Dan

Liked: Property conditions & facilities
Disliked: Staff & service
Staff seem over worked
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Nov 2025

10/10 Excellent

OLUWAKAYODE

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean room, responsive staff and great amenities
Stayed 1 night in Nov 2025

10/10 Excellent

Walter, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Yusuf

Stayed 1 night in Nov 2025

10/10 Excellent

Pasquale

Stayed 3 nights in Nov 2025

10/10 Excellent

hamada

Stayed 3 nights in Oct 2025

10/10 Excellent

Tamika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
Stayed 7 nights in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

4/10 Poor

Victor

Stayed 5 nights in Sep 2025

10/10 Excellent

Jakub

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All perfect
Stayed 3 nights in Sep 2025

2/10 Terrible

Robert

Stayed 4 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara-Lee, West Hempstead

Stayed 2 nights in Aug 2025

10/10 Excellent

Jamal Eddine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2025

10/10 Excellent

oya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Nikeisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

erika

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great for business
Stayed 5 nights in Jun 2025

10/10 Excellent

DennIs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!
Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.
Nairobi skyline from the Marriott
Pool side view
Chicken BLT from the hotel lobby restaurant
Burger meal from the hotel lobby restaurant
Stayed 3 nights in Jun 2025