2/10 Terrible
Mohit
Nov 9, 2025
Disliked: Cleanliness, staff & service
(1)Bathroom Drainage Issues:
There was a serious problem with the bathroom drainage — both the shower area and the bathtub were not draining properly, causing the entire bathroom to flood.
(2) Unhelpful Staff Conduct During a Medical Emergency: A more concerning issue was the attitude of the concierge staff. I had forgotten my phone charger and was told they could not send a charger wire to the room. I therefore left my phone at the concierge desk to charge, but it wasn’t charging due to a loose USB port in their drawer. When I requested permission to take the charger wire to my room for a short while — especially since I was checking out in a couple of hours and was dealing with a medical emergency — the staff refused outright.
I found this extremely disappointing and insensitive. For a hotel of Sofitel’s standard, denying a ₹100 charging wire to a guest who has spent over ₹42,000 on the stay, particularly in a situation involving a medical urgency, reflects a complete lack of empathy and hospitality. To make matters worse, there were multiple wires available at the desk, yet they declined to help. Most premium hotels readily provide such basic assistance to guests.
(3) Room Amenities Inconsistency: no coffee machine in our room although the adjacent room did have a coffee machine
(4) On a more subjective note, I also found the hotel’s interiors and overall design to be rather unattractive.
Our
Mohit
Stayed 2 nights in Nov 2025