I have never left a bad review in my life, but this is my time. When checking in, the front desk told us the slide was not working and we asked for a refund or discount and he told us we’re not eligible as we booked through expedia and he continued to check us in and give us keys. As it seemed there was no other option, we entered the room. Our kids drove 9 hours expecting to use a water slide and kiddie pool at the end of the long day—so we gave it a shot. The ceiling had collapsed the night before over the kiddie pool area and stairs of the water slide, so they were blocked off with sofas and plastic chairs. The hot tub jets sprayed out of the pool and there was grime and dirt. We showered our children off in the room, as it was disgusting pool water. Someone was using drugs right outside of the door, so that was it for us. We told them we were unhappy and leaving and were told “you shouldn’t have accepted the keys or used the room, no refund.” 0/10 for customer service and amenities.