I was double charged and have been unable to acquire a refund.
I booked and paid through hotels.com
Then having to complete an incredibly extensive online form, the extent of which i have never seen with any other accomodation booking ever. It was required that i provide my credit card details agian. I didn't want to do this fearing being charged again, but without submitting the form i wouldnt receive instructions for entering the accommodation so i was forced to provide them. Sure enough, i was chrged a second time.
I tried to contact them but the phone number provided on the booking site was invalid and i couldn't get a response to any of my emails. I had to arrive at the accom, but with no check in details i had to spend an hour finding someone to check us in.
I was told at the site i would be refunded the double charge, when i didn't recieve the refund i tried emailing, again no response. When i finally got someone to respond to me though instagram, they assured me they had just processed the refund. A month later, still no refund and their only response was its been sent there's nothing more we can do. But wont provide proof of transfer. And now again Marco wont respond to my emails. I checked my financial institution and they confirmed no refund has been sent to my account.
I can only conclude that this business engages in some questionable practices i can only recommend you stay well clear of them.
