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Miami Marriott Biscayne Bay

4.0 star property

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Photo gallery for Miami Marriott Biscayne Bay

Presidential Suite, 1 Bedroom, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe
Terrace/patio
Lounge
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
1633 N Bayshore Dr, Miami, FL, 33132
  • Place, Adrienne Arsht Center for the Performing Arts of Miami-Dade County
    ‪6 min walk‬
  • Place, Phillip and Patricia Frost Museum of Science
    ‪10 min walk‬
  • Place, Kaseya Center
    ‪18 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Bay View

Room, 1 King Bed, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Bay View

8.8 out of 10
Excellent
(29 reviews)
  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Bay View

Presidential Suite, 1 Bedroom, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom, Bay View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony, Bay View

9.4 out of 10
Exceptional
(11 reviews)
  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Balcony, City View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Balcony, City View)

9.0 out of 10
Wonderful
(64 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Bay View

8.8 out of 10
Excellent
(16 reviews)
  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony, Bay View

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Balcony, City View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Balcony, City View)

9.2 out of 10
Wonderful
(95 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Bay View (Hearing Accessible)

  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Bay View

Junior Suite, 2 Queen Beds, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 2 Queen Beds, Bay View

  • Bay view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony, Bay View

9.0 out of 10
Wonderful
(13 reviews)
  • Bay view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Pool View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Pool View)

8.0 out of 10
Very good
(3 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Terrace, Poolside

Room, 2 Queen Beds, Terrace, Poolside | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Terrace, Poolside

  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Pool View)

Outdoor pool, open 9:00 AM to 8:00 PM, cabanas (surcharge)

Room, 1 King Bed (Pool View)

9.6 out of 10
Exceptional
(5 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony, Bay View

9.2 out of 10
Wonderful
(11 reviews)
  • Bay view
  • 274 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Poolside

Room, 1 King Bed, Terrace, Poolside | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Terrace, Poolside

  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bay View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Bay View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Miami

Located in Downtown Miami, Miami Marriott Biscayne Bay is within a mile (2 km) of popular sights such as Kaseya Center and Bayside Marketplace. This 600-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Adrienne Arsht Center for the Performing Arts of Miami-Dade County - 6 min walk - 0.4 miles
  • Perez Art Museum Miami - 9 min walk - 0.5 miles
  • Phillip and Patricia Frost Museum of Science - 10 min walk - 0.6 miles
  • Kaseya Center - 18 min walk - 1.0 mile
  • Bayside Marketplace - 20 min walk - 1.1 miles

Getting around

  • Adrienne Arsht Center Metromover Station - 4 min walk
  • Hialeah Market Station - 9 min drive
  • Miami Intl. Airport (MIA) - 21 min drive

Restaurants

  • ‪Opera Cafe - ‬3 min walk
  • ‪Casadonna - ‬4 min walk
  • ‪Sky Coffee Buenos Aires - ‬7 min walk
  • ‪Primos Restaurant/Lounge - ‬4 min walk
  • ‪Pura Vida - ‬4 min walk

About this property

Miami Marriott Biscayne Bay

At Miami Marriott Biscayne Bay, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 50 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
37-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 45 per day; includes in/out privileges)
  • Valet parking on site (USD 50 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gold Coast Kitchen
  • The Market

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25 meeting rooms
  • 9,237 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Low-height counter and sink (27 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch smart TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 39.55 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 45 per day (in/out privileges)
  • Valet parking fee: USD 50 per day
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 65 (subject to availability)
  • Rollaway bed fee: USD 20.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biscayne Marriott
Marriott Biscayne
Marriott Biscayne Hotel
Marriott Biscayne Hotel Miami Bay
Marriott Miami Bay
Marriott Miami Biscayne Bay
Marriott Miami Biscayne Bay Hotel
Miami Marriott Biscayne Bay Hotel Miami
Marriott Biscayne Bay Hotel
Marriott Biscayne Bay
Miami Marriott Biscayne Bay Hotel
Marriott Miami
Miami Marriott Biscayne Miami
Miami Marriott Biscayne Bay Hotel
Miami Marriott Biscayne Bay Miami
Miami Marriott Biscayne Bay Hotel Miami

Frequently asked questions

Is a free cancellation option available at Miami Marriott Biscayne Bay?

Miami Marriott Biscayne Bay offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Miami Marriott Biscayne Bay?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Miami Marriott Biscayne Bay on May 27, 2026 start from $225, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Miami Marriott Biscayne Bay?

This hotel is situated in Downtown Miami within a short 16-minute walk of Kaseya Center and also 19 minutes on foot from Bayside Marketplace. You'll also find Brickell City Centre and Port of Miami within a short drive.

Will I be able to park at Miami Marriott Biscayne Bay?

Yes, valet parking is offered for USD 50 per day and self parking is available for USD 45 per day. Wheelchair-accessible van parking is also available for guests.

Does Miami Marriott Biscayne Bay include a casino?

No, Miami Marriott Biscayne Bay doesn't have a casino.

Is there an indoor pool at Miami Marriott Biscayne Bay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Miami Marriott Biscayne Bay?

This waterfront hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a poolside bar.

Does Miami Marriott Biscayne Bay have a hot tub?

No, there isn't a spa tub at this hotel.

Does Miami Marriott Biscayne Bay have a restaurant with a breakfast menu?

Yes, Miami Marriott Biscayne Bay serves buffet breakfast for a surcharge each morning at Gold Coast Kitchen.

Does Miami Marriott Biscayne Bay allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Miami Marriott Biscayne Bay for a fee of USD 150 per accommodation, per stay. A deposit of USD 150 per stay is collected.

Does Miami Marriott Biscayne Bay have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Miami Marriott Biscayne Bay?

The closest major airport to Miami Marriott Biscayne Bay is Miami, FL (MPB-Public Seaplane Base), which is within a mile. Another top airport is Miami Intl. Airport (MIA), which is located 7 mi away (21-minute drive).

Can I book a room with a balcony at Miami Marriott Biscayne Bay?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy bay and city views.

Does Miami Marriott Biscayne Bay offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Miami Marriott Biscayne Bay.

Miami Marriott Biscayne Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 768 out of 1147 reviews
Rating 8 - Good. 180 out of 1147 reviews
Rating 6 - Okay. 101 out of 1147 reviews
Rating 4 - Poor. 39 out of 1147 reviews
Rating 2 - Terrible. 59 out of 1147 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2026

4/10 Poor

SHANTILAL, Orlando

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
NO toiletry provided . No Facial tissue. No hair cap, No tooth brush and toothpaste
Stayed 1 night in Jan 2026

8/10 Good

Charity

Stayed 1 night in Jan 2026

2/10 Terrible

Carolina

Stayed 7 nights in Jan 2026

10/10 Excellent

richard l

Stayed 2 nights in Jan 2026

2/10 Terrible

Abigail

Stayed 1 night in Jan 2026

2/10 Terrible

Rachel

Disliked: Staff & service, amenities
something else
Stayed 2 nights in Jan 2026

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly and helpful staff. Spent a quiet relaxing afternoon at pool.
Stayed 6 nights in Jan 2026

10/10 Excellent

Xueying

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Stayed 2 nights in Jan 2026

4/10 Poor

Storm Exteriors

Traveled with family
Liked: Amenities
Disliked: Staff & service
Really disappointed by this property. Sat in lobby until room was available after 7pm and paid for an upgraded room, but was given a room viewing the building next door. Spoke to manager at the desk, but she said she had no available options. Really expected more from our stay.
Stayed 1 night in Dec 2025

6/10 Okay

Elana

Traveled with family
Liked: Property conditions & facilities
The room was very tight and lakes a functional design. For example, the table was very large and there was no dresser and only two chairs (whereas the room is designed to accommodate 4 guests). The bathroom didn't have hooks or bars to hang the towels after the shower. The staff didn't refresh the supplies such as towels, tea bags and sugar (we had to ask each time). We asked more than once to clean the floor but it wasn't. The pool was freezing and not heated and there was no heated indoor pool either. Just to mention a few issues.
Stayed 6 nights in Dec 2025

6/10 Okay

Arron

Stayed 1 night in Dec 2025

2/10 Terrible

Pamela

We were snowed into Newark nj and our flight was canceled. By the time we arrived in Florida we had missed both check-in and check out. I notified the hotel immediately but they refused to refund for this situation which was not my fault So I will NEVER book there again. The room fee with surcharges etc was over $750 which feels like a lot to lose because of a snowstorm I couldn’t control
Stayed 1 night in Dec 2025

8/10 Good

Flora

Stayed 4 nights in Dec 2025

10/10 Excellent

Alberto, Miami

Stayed 1 night in Dec 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Aylin

Stayed 1 night in Dec 2025

10/10 Excellent

Shelagh

Stayed 1 night in Dec 2025

10/10 Excellent

Luz

Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lots of amenities.
Stayed 1 night in Dec 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
There was a rude guest that put it in line in front of everyone because he felt entitled. But Richard at the front desk was more than accommodating when it became our turn. He apologized and offered us a free breakfast. Room was clean and dinner at the hotel restaurant and breakfast in the concierge level was amazing.
Stayed 1 night in Dec 2025

10/10 Excellent

Sindy

Stayed 2 nights in Dec 2025

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service
The support of the staff was lacking did not say they was taking money out of the $150 incidental fee when I receive my money back I only receive $113 and some change. I felt like they should’ve told me if they was taken something out of it because of amenities.
Stayed 1 night in Dec 2025

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