2/10 Terrible
Verified traveler
Feb 17, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggressive and abusive owner / host - avoid !!
This motel is well located in the centre of town, and the rooms are reasonable, although dated. However, the check-in was an absolute stressful nightmare – our worst experience, by far, after traveling around in staying in 20+ motels in Australia. Instead of the usual friendly welcome, the male owner, dressed in a dirty polo and what appeared to be floppy underpants, was aggressive from the beginning when I asked if any advance payment has been made on our card by hotels.com. He then disappeared after I completed the card check-in, and as the card machine asked if we want a customer receipt, I innocently pressed ‘yes’. When he re-appeared and saw that I got a receipt for our payment, he started shouting at me the top of his voice in a most abusive and highly threatening manner, and approached me as if he was going to hit me. Frankly, as an adult, I have not experienced anything like this in decades. I have stayed in hundreds of hotels and motels all over the world, and this experience was absolutely the worst and most threatening behaviour I have ever encountered. This guy should not be allowed to work in hospitality, and if you want to avoid a potentially similarly stressful and upsetting experience, and possibly risk a fistfight with your ‘host’ who has a dangerous anger management problem, stay well away from this motel… A check-in like this will ruin not only your day, but possibly your entire trip…
Verified traveler
Stayed 1 night in Feb 2025