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Hotel Unknown

3.5 star property

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing
Restaurant
Hallway
Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Spa

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Plaza Grande
    ‪16 min walk‬
  • Place, Mérida Cathedral
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪19 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(8 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Unknown is within a 10-minute stroll of sights such as Santiago Park and Casa Frederick Catherwood. This 20-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Santiago Park - 7 min walk - 0.4 miles
  • Plaza Grande - 16 min walk - 0.9 miles
  • Mérida Cathedral - 16 min walk - 0.9 miles
  • US Visa Applicant Service Center - 18 min walk - 1.0 mile
  • Paseo de Montejo - 19 min walk - 1.0 mile

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪El Gran Santiago - ‬4 min walk
  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Galerón Club de Café - ‬4 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪jajajana - ‬7 min walk

About this property

Hotel Unknown

Guests staying at Hotel Unknown enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This spa hotel also has a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies or patios, coffee makers, and free local calls are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number FHA190725TS5

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Unknown Hotel

Hotel Unknown Mérida

Hotel Unknown Hotel Mérida

Frequently asked questions

What is there to do around Hotel Unknown?

This hotel is situated in Mérida Centro within a 10-minute walk of Santiago Park, Casa Frederick Catherwood, and Catherwood House Museum. You'll also find Parque Santa Lucía and Plaza Grande less than a mile away.

How much does it cost to stay at Hotel Unknown?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Unknown on May 23, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Unknown?

No, there isn't parking available at the hotel.

Is there a spa at Hotel Unknown?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Unknown feature a casino?

No, Hotel Unknown doesn't have a casino.

Will I find an indoor pool at Hotel Unknown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 9:00 PM.

Is Hotel Unknown a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an outdoor pool.

Does Hotel Unknown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Unknown have a restaurant with a breakfast menu?

Yes, Hotel Unknown serves free continental breakfast each morning from its restaurant.

Does Hotel Unknown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Unknown for a fee of MXN 350 per pet, per night. The property also provides food and water bowls.

Does Hotel Unknown have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Unknown?

The closest major airport to Hotel Unknown is Mérida International Airport (MID), which is 4.4 mi away (16 minutes by car).

Are there rooms with balconies at Hotel Unknown?

Yes, every guestroom at Hotel Unknown comes with a balcony/patio.

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 271 out of 392 reviews
Rating 8 - Good. 83 out of 392 reviews
Rating 6 - Okay. 19 out of 392 reviews
Rating 4 - Poor. 9 out of 392 reviews
Rating 2 - Terrible. 10 out of 392 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael, Merida

Stayed 1 night in Feb 2026

10/10 Excellent

Matthew, Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Stayed 3 nights in Feb 2026

10/10 Excellent

Judy, va beach

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
Stayed 8 nights in Feb 2026

10/10 Excellent

ADRIANA

Liked: Cleanliness
Muy buen servicio
Stayed 3 nights in Feb 2026

8/10 Good

Jana

Stayed 3 nights in Feb 2026

6/10 Okay

Lynn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Stayed 11 nights in Jan 2026

8/10 Good

Camilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026

8/10 Good

William

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the time we got there to the time we left, we were very pleased with the Hotel Unknown. The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling. Our room was always cleaned very well, the bathroom was spotless! Thank you Andrea! We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias! We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance. Every staff member was friendly, very helpful and seemed to genuinely love working there. Thank you for a great stay at your "Unknown Hotel "
Stayed 11 nights in Jan 2026

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025

8/10 Good

Diana

Stayed 1 night in Jan 2026

8/10 Good

Sami

Liked: Cleanliness, staff & service, amenities
Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅
Stayed 1 night in Jan 2026

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel Angel, seattle

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Irais Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Staff :)
Stayed 4 nights in Dec 2025

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025

8/10 Good

Anthony, Airdrie

Stayed 6 nights in Dec 2025

10/10 Excellent

Munkhzul

Stayed 3 nights in Dec 2025

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

John Adriaan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Stayed 14 nights in Nov 2025

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael Francis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Stayed 6 nights in Nov 2025