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Hotel Unknown

3.5 star property
Hotel with a full-service spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Hallway
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Restaurant

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪14 min walk‬
  • Yucatan International Convention Center
    ‪3 min drive‬
  • U.S. Consulate Merida
    ‪4 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪9 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(9 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Unknown is within a mile (2 km) of popular sights such as Mérida Cathedral and Paseo de Montejo. This 20-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Parque Santa Lucía - 13 min walk - 0.7 miles
  • Mérida Cathedral - 14 min walk - 0.8 miles
  • US Visa Applicant Service Center - 18 min walk - 1.0 mile
  • Yucatan International Convention Center - 3 min drive - 1.6 miles
  • U.S. Consulate Merida - 4 min drive - 1.8 miles

Getting around

  • Teya-Merida Station - 29 min drive
  • Mérida International Airport (MID) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk
  • ‪Placer & Delirio - ‬7 min walk

About this property

Hotel Unknown

Hotel with a full-service spa, near Paseo de Montejo
Guests staying at Hotel Unknown enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This spa hotel also has a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies or patios, coffee makers, and free local calls are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 280 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number FHA190725TS5

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

What is there to do around Hotel Unknown?

This hotel is situated in Mérida Centro within a short 17-minute walk of Mérida Cathedral and also 18 minutes on foot from Paseo de Montejo. You'll also find Parque Santa Lucía and Plaza Grande less than a mile away.

Is parking available on site at Hotel Unknown?

No, there isn't parking at this hotel.

Is there a spa at Hotel Unknown?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Unknown feature a casino?

No, Hotel Unknown doesn't have a casino.

Will I find an indoor pool at Hotel Unknown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Unknown?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Hotel Unknown?

No, this hotel doesn't have a spa tub.

Does Hotel Unknown have a restaurant with a breakfast menu?

Yes, Hotel Unknown serves free continental breakfast each morning from its restaurant.

Does Hotel Unknown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Unknown for a fee of MXN 280 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel Unknown?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Unknown?

The closest major airport to Hotel Unknown is Mérida International Airport (MID), which is 4.4 mi away (13 minutes by car).

Can I book a room with a balcony at Hotel Unknown?

Yes, every guestroom at Hotel Unknown comes with a balcony.

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 179 out of 254 reviews
Rating 8 - Good. 54 out of 254 reviews
Rating 6 - Okay. 9 out of 254 reviews
Rating 4 - Poor. 6 out of 254 reviews
Rating 2 - Terrible. 6 out of 254 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jose josafat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo lugar en Mérida

Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew Dionne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean-Marc, Wilton Manors

Liked: Cleanliness, property conditions & facilities
As soon as i arrived I wanted to leave. The person at the front desk make me feel as I bothered her. Boutique hotel,means attention to details
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose Luis

Liked: Amenities
Very relaxed a nice hotel!! Will definitively stay there again!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff!
Stayed 8 nights in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
Stayed 7 nights in Mar 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Amir is amazing
Stayed 1 night in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl, St. Cloud

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Stayed 1 night in Mar 2025

4/10 Poor

Yael

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
Stayed 2 nights in Feb 2025

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 7 nights in Jan 2025

10/10 Excellent

Cheryl, St. Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this place!

Excellent staff and service!
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Economic and comfortable stay

The rooms are quite spacious, which is nice. The hotel makes an effort for clients and accommodates requests for extra blankets etc. Convenient fifteen minute walk from Merida Centro. A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
Stayed 3 nights in Feb 2025

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
Stayed 7 nights in Feb 2025

10/10 Excellent

Agnieszka

Liked: Amenities
We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!
Stayed 3 nights in Feb 2025

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Jan 2025

10/10 Excellent

Ellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025