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Hotel Unknown

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Unknown

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.
A pathway surrounded by lush greenery leading to a building with a yellow facade.
A swimming pool surrounded by lush tropical foliage.
A modern outdoor pool area with a hot tub, a bedroom with a bed and curtains, and a clear sky.
A modern interior with a geometric patterned wall, a neon sign, and a decorative vase with flowers.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Mérida Cathedral
    ‪16 min walk‬
  • Place, Plaza Grande
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪19 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds

A hotel room with a wooden headboard, two beds with beige and turquoise bedding, a patterned rug, a desk with a chair, and a television.

Standard Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

A bedroom with two beds, a wooden headboard, a patterned floor, and a view of the outdoors through a sliding door.

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms, Private Pool

A bedroom with a wooden headboard, a bed with white bedding, a wooden wardrobe, a television, and a patterned rug.

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view through the curtains.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(21 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

View all photos for Suite Itzimná – King Size Bed

A bedroom with a wooden headboard, a bed with white bedding, a green and white pillow, and a wooden wardrobe with shelves.

Suite Itzimná – King Size Bed

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Unknown is within a mile (2 km) of popular sights such as Mérida Cathedral and Paseo de Montejo. This 20-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Santiago Park - 7 min walk - 0.4 miles
  • Mérida Cathedral - 16 min walk - 0.9 miles
  • Plaza Grande - 16 min walk - 0.9 miles
  • Parque Santa Lucía - 16 min walk - 0.9 miles
  • Paseo de Montejo - 19 min walk - 1.0 mile

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Galerón Club de Café - ‬4 min walk
  • ‪El Cardenal - ‬12 min walk
  • ‪Cucu Bistro & Coffee - ‬11 min walk
  • ‪Cuerno de Toro Taproom - ‬9 min walk

About this property

Hotel Unknown

Guests staying at Hotel Unknown enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This spa hotel also has a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies or patios, coffee makers, and free local calls are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number FHA190725TS5

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

What is there to do around Hotel Unknown?

This hotel is situated in Mérida Centro within a 10-minute walk of Santiago Park, Casa Frederick Catherwood, and Catherwood House Museum. You'll also find Parque Santa Lucía and Plaza Grande less than a mile away.

How much does it cost to stay at Hotel Unknown?

As of Aug 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Unknown on Sep 21, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Unknown?

No, there isn't parking available at the hotel.

Is there a spa at Hotel Unknown?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Unknown feature a casino?

No, Hotel Unknown doesn't have a casino.

Will I find an indoor pool at Hotel Unknown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 9:00 PM.

Is Hotel Unknown a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an outdoor pool.

Does Hotel Unknown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Unknown have a restaurant with a breakfast menu?

Yes, Hotel Unknown serves free continental breakfast each morning from its restaurant.

Does Hotel Unknown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Unknown for a fee of MXN 350 per pet, per night. The property also provides food and water bowls.

Does Hotel Unknown have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Unknown?

The closest major airport to Hotel Unknown is Mérida International Airport (MID), which is 4.4 mi away (16 minutes by car).

Are there rooms with balconies at Hotel Unknown?

Yes, every guestroom at Hotel Unknown comes with a balcony/patio.

Hotel Unknown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 440 reviews
Rating 8 - Good. 92 out of 440 reviews
Rating 6 - Okay. 25 out of 440 reviews
Rating 4 - Poor. 10 out of 440 reviews
Rating 2 - Terrible. 13 out of 440 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. The breakfast was excellent, I really liked their coffee. The room was very comfortable, clean and spacious. I highly recommend this hotel, we will be back soon!!!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Highly recommend it.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean. Very spacious, well decorated. The pool is a hidden gem in the area.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Laura Itzel Cuevas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Yevette

Liked: Cleanliness, amenities, property conditions & facilities
The vibe is perfect! Super cute! Great staff!!
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, rooms and pool.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but still had a roach.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, amenities
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Hotel unknown in Merida it’s a great place to stay with your partner or which family close to downtown
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025
Verified review

6/10 Okay

Adrian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was good, but there's room to improve
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi in our room was a bit spotty but we were able to use one from another room with no problems. The staff is amazing wifi is really not going to keep me from staying there again. Breakfast was good as well. Beds are comfy.
Stayed 5 nights in Mar 2026