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Hotel Unknown

3.5 star property
Hotel with a full-service spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing
Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing
Reception
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪13 min walk‬
  • Place, Plaza Grande
    ‪14 min walk‬
  • Place, Mérida Cathedral
    ‪14 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(10 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Unknown is within a 10-minute stroll of sights such as Santiago Park and Casa Frederick Catherwood. This 20-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Parque Santa Lucía - 13 min walk - 0.7 miles
  • Plaza Grande - 14 min walk - 0.8 miles
  • Mérida Cathedral - 14 min walk - 0.8 miles
  • Paseo de Montejo - 16 min walk - 0.9 miles
  • US Visa Applicant Service Center - 18 min walk - 1.0 mile

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪jajajana - ‬7 min walk

About this property

Hotel Unknown

Hotel with a full-service spa, near Paseo de Montejo
Guests staying at Hotel Unknown enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This spa hotel also has a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies or patios, coffee makers, and free local calls are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

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9.0 out of 10, Wonderful, 312 reviews
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The price is $106
Feb 3 - Feb 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number FHA190725TS5

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

What is there to do around Hotel Unknown?

This hotel is situated in Mérida Centro within a 10-minute walk of Santiago Park and Casa Frederick Catherwood. You'll also find Parque Santa Lucía and Plaza Grande less than a mile away.

Is there parking available at Hotel Unknown?

No, there isn't parking available at the hotel.

Is there a spa at Hotel Unknown?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Unknown feature a casino?

No, Hotel Unknown doesn't have a casino.

Will I find an indoor pool at Hotel Unknown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 9:00 PM.

Is Hotel Unknown good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Hotel Unknown?

No, there isn't a spa tub at this hotel.

Does Hotel Unknown have a restaurant with a breakfast menu?

Yes, Hotel Unknown serves free continental breakfast each morning from its restaurant.

Does Hotel Unknown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Unknown for a fee of MXN 350 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel Unknown?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Unknown?

The closest major airport to Hotel Unknown is Mérida International Airport (MID), which is 4.4 mi away (16 minutes by car).

Are there rooms with balconies at Hotel Unknown?

Yes, every guestroom at Hotel Unknown comes with a balcony.

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 227 out of 327 reviews
Rating 8 - Good. 70 out of 327 reviews
Rating 6 - Okay. 12 out of 327 reviews
Rating 4 - Poor. 8 out of 327 reviews
Rating 2 - Terrible. 10 out of 327 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

candance

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Large room with patio and small ante room with couch
Stayed 5 nights in Oct 2025

10/10 Excellent

Jo

Stayed 4 nights in Oct 2025

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Stayed 5 nights in Oct 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Lugar! Supero Mi expectativa

Todo el personal muy amable! El lugar excelente, privado, habitaciones muy bonitas y ubicación excelente.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025

6/10 Okay

Porcha

Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Luis, Garden Grove

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Leila

Disliked: Cleanliness, staff & service, property conditions & facilities
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
Stayed 1 night in Aug 2025

8/10 Good

harinder

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Pool
Inside the hotel area
Inside the hotel area
View from breakfast room
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Ana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel itself is beautiful, with a lovely atmosphere. I do wish the customer service had been a bit more attentive. The property is still undergoing some construction, and we noticed tools left along the walkway and near our room. We only tried breakfast once, so I can’t speak much to the food overall, but that one experience wasn’t our favorite. On a positive note, I did enjoy a wonderful massage during my stay—it was truly relaxing and a highlight of the trip.
Stayed 4 nights in Aug 2025

2/10 Terrible

NATASHA, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Stayed 3 nights in Jul 2025

8/10 Good

Imelda

Liked: Cleanliness, staff & service, room comfort

Rustic Living

The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cesar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Stayed 2 nights in Jul 2025

10/10 Excellent

CRISTINA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar super acogedor, me senti muy segura!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto todo muy limpio y el personal muy amable
Stayed 1 night in Jun 2025

10/10 Excellent

Aissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness
Excellent
Stayed 4 nights in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

KARIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025

10/10 Excellent

Ariel

Liked: Amenities
Lovely architecture and interior design.
Stayed 6 nights in Apr 2025

10/10 Excellent

jose josafat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo lugar en Mérida

Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
Stayed 2 nights in Apr 2025