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Habitación doble estándar
2 personas
1 cama matrimonial
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Habitación individual estándar
7.47.4 de 10
Buena
10 opiniones
(10 opiniones)
1 persona
1 cama individual
Abrir todas las fotos de Habitación estándar con 2 camas individuales
Habitación estándar con 2 camas individuales
7.27.2 de 10
Buena
9 opiniones
(9 opiniones)
2 personas
2 camas individuales
Abrir todas las fotos de Habitación doble superior
Habitación doble superior
9.69.6 de 10
Excepcional
7 opiniones
(7 opiniones)
2 personas
1 cama matrimonial
Información de la zona
Melrose
A pocos minutos a pie de Waverley Line y a unos 2 kilómetros de Southern Upland Way - Section A Trailhead se encuentra The Waverley Castle Hotel. Entre los servicios y otros detalles de este hotel de 3 estrellas con 77 habitaciones, se destacan un restaurante, un bar o lounge y estacionamiento gratis.
Qué hay cerca
Abbotsford - A 2 min en auto - 3.0 km
Melrose Abbey - A 3 min en auto - 2.3 km
Saint Cuthbert's Way - A 3 min en auto - 2.3 km
Scott's View - A 9 min en auto - 10.1 km
Dryburgh Abbey - A 11 min en auto - 11.1 km
Medios de transporte
Estación de tren Tweedbank - 12 min a pie
Aeropuerto de Edimburgo (EDI) - 70 min en auto
Restaurantes
Tempest Brewing Co - A 14 min a pie
Quins - A 7 min en auto
Langlee - A 4 min en auto
The Salmon Inn - A 5 min en auto
Herges on the Loch - A 2 min en auto
Información de la propiedad
The Waverley Castle Hotel
Hotel en Melrose con servicio de recepción las 24 horas y restaurante
En The Waverley Castle Hotel tendrás wifi gratis en las áreas comunes, sala de juegos o videojuegos y jardín. Además, si llevas auto, hay estacionamiento gratis. Tendrás servicio de recepción disponible las 24 horas, con un personal siempre listo para atenderte.
Check-in fuera del horario establecido sujeto a disponibilidad
Edad mínima para hacer el check-in: 18 años
Check-out
Check-out antes de las 10:00
Instrucciones especiales de check-in
El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.
Remodelaciones y cierres
Las siguientes instalaciones están cerradas por temporada cada año. Permanecerán cerradas entre el 2 de enero y el 5 de febrero:
Uno de los restaurantes
Formas de acceso
Personal de recepción
Formas de pago
Información importante
Información importante
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta tarjetas de crédito. No se acepta efectivo
Otros nombres de la propiedad
The Waverley Hotel Melrose
The Waverley Castle Hotel Hotel
The Waverley Castle Hotel Melrose
The Waverley Castle Hotel Hotel Melrose
Opiniones de The Waverley Castle Hotel
Opiniones
7.6
Bueno
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.
Puntuación de 10, es decir, Excelente. Basada en 111 de 386 opiniones
10 - Excelente
111
Puntuación de 8, es decir, Bueno. Basada en 137 de 386 opiniones
8 - Bueno
137
Puntuación de 6, es decir, Aceptable. Basada en 78 de 386 opiniones
6 - Aceptable
78
Puntuación de 4, es decir, Malo. Basada en 34 de 386 opiniones
4 - Malo
34
Puntuación de 2, es decir, Terrible. Basada en 26 de 386 opiniones
2 - Terrible
26
7.8/10
Limpieza
8.2/10
Servicio y personal
7.2/10
Servicios
6.6/10
Condiciones de la propiedad
7.2/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
Cliente verificado
19 jul. 2024
No le gustó: Limpieza y condiciones de la propiedad
Enttäuschend
Im ersten Zimmer waren 2 Wände nass und voller Flecken.Das 2.Zimmer war wesentlich besser. Insgesamt müsste unbedingt renoviert werden.
Das Frühstück wurde auf Wunsch zubereitet, leider nur zwischen 8 und 9 Uhr, so dass es sehr voll war.
Cliente verificado
Se hospedó 1 noche en julio de 2024
8/10 Bueno
Lawrence
30 jun. 2024
Le gustó: Limpieza y servicio y personal
A bit run down.
Lawrence
Se hospedó 2 noches en abril de 2024
10/10 Excelente
Joyce
30 jun. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Huge improvement
The room I was in looked recently decorated certainly not in need of a makeover like last year.
However what makes this such a great place to stay is definitely the staff. They are friendly and efficient, the restaurant staff especially appeared to enjoy their work and happily engaged in banter with the diners alongside doing their job well
Joyce
Se hospedó 2 noches en junio de 2024
10/10 Excelente
John
Viaje de negocios
27 jun. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Castle
Just a one night stop, but all was good, would certainly stay here again. Great location for our trip to Galashiels.
John
Se hospedó 1 noche en junio de 2024
6/10 Aceptable
laura
Viaje familiar
23 jun. 2024
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Mediocre at best!
The room was large but looked quite basic on furnishings, but the bed was very comfortable. The corridor leading to our room smelt of damp which wasn't pleasant. We ate in the restaurant for breakfast & dinner. Breakfast was quite good in my opinion. At dinner the rules weren't explained to us (how to get a drink either from the bar or self service water dispenser). We felt the staff weren't particularly friendly & the company tshirts they were wearing weren't appropriate for the dining room. The 3 course meal wasn't of a very high standard & the pork roast reminded me of a ready meal & the food served wasn't a good quality & the staff didn't seem to care if we were happy or not. The communal areas were nice in presentation but I would not stay again nor recommend this hotel or chain to others. We found the stay to be a disappointment.
laura
Se hospedó 1 noche en junio de 2024
2/10 Terrible
Gerard
19 jun. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst stay ever, do not go there
Extreme outdated and worn, should have been renovated long before. The dinner was so tasteless you can't imagine. Very noisy, you can hear everything what is going on. Breakfast was included, we skipped that without looking, after the experience of the dinner
Gerard
Se hospedó 1 noche en junio de 2024
8/10 Bueno
Hayley
Viaje en pareja
19 jun. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need to be clearer about chiefs specials.You have to order in the morning but this is difficult in the first day.dint mind the set menu but it should have the chefs special on the printed nenus.also the fireign visitor's dud nit gave the menu in their language which caused problems. Quiet entertaining for us but not the visitors. The staff looked after us and it was in a great location. The bathroom needed overhall. It was all very clean
Hayley
Se hospedó 2 noches en junio de 2024
6/10 Aceptable
Andreas
Viaje familiar
18 jun. 2024
Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Very beautiful place but the building was very old. The staff was very friendly.
Andreas
Se hospedó 3 noches en junio de 2024
8/10 Bueno
evelyn
Viaje en grupo
16 jun. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were really helpful and responded positively to our request for a quiet place to meet in the evening and provided fresh milk in our rooms.
evelyn
Se hospedó 1 noche en junio de 2024
4/10 Malo
Nick
15 jun. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Nick
Se hospedó 1 noche en junio de 2024
10/10 Excelente
Jordan
Viaje en pareja
15 jun. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We only stayed a short time due to our tight schedule, but we loved every second we did spend here! The property is gorgeous and the hotel is located in such a quiet area with no traffic. It's great for when you want to be close to Edinburgh without being right in downtown. Perfect escape from the city!
Jordan
Se hospedó 1 noche en junio de 2024
6/10 Aceptable
Neve
10 jun. 2024
No le gustó: Condiciones de la propiedad
Neve
Se hospedó 1 noche en junio de 2024
8/10 Bueno
Gail
Viaje en pareja
9 jun. 2024
Le gustó: Limpieza y servicio y personal
A bit run down, needs updating but clean, good service, friendly staff
Gail
Se hospedó 2 noches en junio de 2024
8/10 Bueno
Bernadette
Viaje familiar
7 jun. 2024
Le gustó: Limpieza y servicio y personal
All The hotel staff are very helpful and obliging.
They were efficient at meal times in a very full restaurant
The room was tired but very clean.
We had an enjoyable stay.
Bernadette
Se hospedó 1 noche en junio de 2024
4/10 Malo
David
Viaje de negocios
4 jun. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs a refurb
Desperately needs a refurb and a good clean I stay regular throughout the country and although the service was good the hotel is in desperate need a journey into the 21st century.
David
Se hospedó 1 noche en junio de 2024
8/10 Bueno
Martin
3 jun. 2024
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Martin
Se hospedó 1 noche en junio de 2024
10/10 Excelente
Jordi
31 may. 2024
Jordi
Se hospedó 1 noche en mayo de 2024
6/10 Aceptable
Gordon
20 may. 2024
Gordon
Se hospedó 3 noches en mayo de 2024
8/10 Bueno
Michael
Viaje en pareja
10 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our double room was huge, but very dirty. The restaurant food was not worth eating.
Michael
Se hospedó 1 noche en abril de 2024
2/10 Terrible
Diane
Viaje en pareja, Viaje con mascota
24 mar. 2024
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
Diane
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Stephen
Viaje de negocios
21 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stephen
Se hospedó 2 noches en marzo de 2024
6/10 Aceptable
Thomas
Viaje en pareja
20 mar. 2024
No le gustó: Limpieza
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
Thomas
Se hospedó 5 noches en marzo de 2024
10/10 Excelente
Delyth
17 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Delyth
Se hospedó 1 noche en febrero de 2024
4/10 Malo
Cliente verificado
Viaje familiar
6 feb. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
Shambles
The evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense.
They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day.
They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake….
We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking.
“No … you have to be out by 10” we were told.
We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called….
My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
Cliente verificado
Se hospedó 1 noche en febrero de 2024
6/10 Aceptable
Catherine
Viaje en grupo
1 feb. 2024
Le gustó: Limpieza y servicio y personal
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.