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Aparthotel

Quay West Suites Melbourne

5.0 star property
Riverfront aparthotel with a fitness center and a sauna

Choose dates to view prices

Photo gallery for Quay West Suites Melbourne

Exterior
Indoor pool
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) | View from room
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) | View from room
Daily buffet breakfast (AUD 40 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Outdoor Space
  • Laundry

Explore the area

View in a map
26 Southgate Avenue, Southbank, VIC, 3006
  • Place, Crown Casino
    ‪14 min walk‬
  • Place, Rod Laver Arena
    ‪14 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen) | Premium bedding, down comforters, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Premium bedding, down comforters, in-room safe, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

  • 969 sq ft
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony, River View

Premium bedding, down comforters, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 560 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Balcony, City View

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony, City View

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 2 Bedrooms, Balcony

Premium Apartment, 2 Bedrooms, Balcony | Premium bedding, down comforters, in-room safe, laptop workspace

Premium Apartment, 2 Bedrooms, Balcony

  • 969 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Apartment, 3 Bedrooms, Balcony

Premium Apartment, 3 Bedrooms, Balcony | Premium bedding, down comforters, in-room safe, laptop workspace

Premium Apartment, 3 Bedrooms, Balcony

  • 1744 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Studio, 2 Twin Beds, Kitchenette

Premium bedding, down comforters, in-room safe, laptop workspace

Studio, 2 Twin Beds, Kitchenette

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Exterior

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About the neighborhood

Melbourne

Located in Southbank, Quay West Suites Melbourne is adjacent to Melbourne Arts Centre and within a 5-minute walk of other popular sights like National Gallery of Victoria. This 5-star aparthotel has 109 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Melbourne Arts Centre - 2 min walk - 0.1 miles
  • Crown Casino - 14 min walk - 0.8 miles
  • Rod Laver Arena - 14 min walk - 0.8 miles
  • Melbourne Convention and Exhibition Centre - 14 min walk - 0.8 miles
  • Melbourne Cricket Ground - 2 min drive - 1.5 miles

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 18 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Aria Bar & Lounge - ‬3 min walk
  • ‪BearBrass - ‬2 min walk
  • ‪Hophaus - ‬2 min walk
  • ‪Arbory Afloat - ‬6 min walk
  • ‪Roll'd - ‬1 min walk

About this property

Quay West Suites Melbourne

Riverfront aparthotel with a fitness center and a sauna
Guests staying at Quay West Suites Melbourne enjoy an indoor pool, a gym, and a sauna. Self parking is offered for AUD 35 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury aparthotel include free WiFi in public areas, a hot tub, and express check-out.
Each apartment features a sitting area. Guests can expect to find free WiFi and a 40-inch LCD TV with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a microwave, a coffee maker, and a laptop-compatible safe. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Hot tub
  • In-room massages
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 35 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Free crib

Restaurants on site

  • Jarrah Bar and Terrace

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 40 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: AUD 80 per night

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay movies

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station
  • Near a train station
  • On a river

Things to do

  • Bicycle rentals
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 109 units
  • 26 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 31 to January 9:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 80.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 40 per person
  • Covered self parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Frequently asked questions

Is free cancellation available at Quay West Suites Melbourne?

Quay West Suites Melbourne offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What is there to do close to Quay West Suites Melbourne?

This aparthotel is situated in Southbank within a short 9-minute walk of Collins Street and also 15 minutes on foot from Crown Casino. You'll also find Melbourne Central and Rod Laver Arena less than a mile away.

Will I be able to park at this aparthotel?

Yes, secured parking is offered for AUD 35 per day with in/out privileges. Accessible parking is also available for guests.

Does Quay West Suites Melbourne feature a casino at the property?

No, Quay West Suites Melbourne doesn't have a casino.

Is there an indoor pool at Quay West Suites Melbourne?

Yes, this aparthotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Quay West Suites Melbourne?

This riverfront aparthotel offers many amenities for couples, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Quay West Suites Melbourne?

Yes, this aparthotel has a spa tub.

Does Quay West Suites Melbourne have a restaurant with a breakfast menu?

Yes, Quay West Suites Melbourne serves buffet breakfast for a surcharge each morning at Jarrah Bar and Terrace.

Does Quay West Suites Melbourne allow pets to stay for free?

No, pets aren't allowed at Quay West Suites Melbourne though service animals are welcome.

Does this aparthotel have connecting rooms?

Yes, there are connecting guestrooms at this aparthotel book for your group event or vacation.

What is the closest airport to Quay West Suites Melbourne?

The closest major airport to Quay West Suites Melbourne is Melbourne, VIC (MEB-Essendon), which is 12.9 mi away (22 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 17.3 mi away (27-minute drive).

Are there rooms with balconies at Quay West Suites Melbourne?

Yes, some apartments at this aparthotel offer a furnished balcony where guests can enjoy river or city views.

Reviews

Quay West Suites Melbourne Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 732 out of 1037 reviews
Rating 8 - Good. 237 out of 1037 reviews
Rating 6 - Okay. 44 out of 1037 reviews
Rating 4 - Poor. 17 out of 1037 reviews
Rating 2 - Terrible. 7 out of 1037 reviews

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
It was soo close to southbank great location, lovely and clean will stay there again
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

5-star hotel or apartment building?

Checked into a one-bedroom superior suite, which felt like a gloomy apartment with a view of a footpath. We seriously considered leaving, but opted for an upgrade to a city-view room, which I highly recommend. Self-parking in the grubby basement is available. We spent quite some time trying to get into that, as our keycards had not been activated even though we discussed our car and parking at check-in, and there’s no signage to guide you. If you love a quality 5-star buffet breakfast, this isn't the hotel for you. Breakfast is basic; easily the most minimal I’ve encountered at a 5-star hotel. You may(?) also be sharing the pool and gym with residents who live in the building. One saving grace is that some of the staff were lovely, which helped offset the poor first impression at check-in from an unsmiling staff member. In summary, there are far nicer hotels in the Melbourne CBD, and along Southgate, for less.
Stayed 1 night in Jul 2025

10/10 Excellent

Sally

Liked: Cleanliness, room comfort

Tick ! Tick ! Tick ! Perfect.

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know. This was our second stay here and it did not disappoint.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa, Lindisfarne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing ! Nothing too much trouble and great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Bor Nian

Business traveler
Stayed 2 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness
Very pleasant but getting on a bit in age
Stayed 1 night in May 2025

10/10 Excellent

ROBYN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking area was a bit tight for larger vehicles
Stayed 3 nights in Apr 2025

8/10 Good

Sarah, Melbourne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved having a suite. The array of restaurants was incredible
Stayed 3 nights in Apr 2025

10/10 Excellent

Sidney

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sophia, Piangil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We will be back again. Level 13 with 2 city views either side of our large room. Dishwasher kitchen and washing machine and dryer. Perfect.
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, room comfort
Stayed 11 nights in Mar 2025

8/10 Good

Anthony

Stayed 6 nights in Mar 2025

10/10 Excellent

Leila

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We were very happy with our two night stay. The staff were wonderful, from the front desk to the breakfast room, and breakfast itself was excellent (including espresso coffee) - one of the best hotel breakfasts we’ve had! Furthermore, travelling with a six year old, a pool is a must, and the indoor pool here is divine. Approx 12m and a separate hot spa bath. We didn’t use the gym but the set up looks good. Thank you to housekeeping for refreshing our room, it was so lovely to come back to a clean and tidy space at the end of a long day sightseeing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness
Well presented hotel, friendly staff. Had no problems and would recommend and definitely would come back
Stayed 2 nights in Feb 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, room comfort

Great Stay

Beautiful room upgrade from a 2 bedroom suite to a 3 bedroom suite. Room was spacious and clean.The indoor pool was amazing, perfect temperature. The only suggestion I’d make is updating the pillows on the beds, they were most uncomfortable resulting in a poor nights sleep.
Room View
Room View
Hallway
Lounge
Stayed 1 night in Feb 2025

10/10 Excellent

Leanne

Traveled with partner
Liked: Amenities, property conditions & facilities
We could not fault the place . It was immaculate. The moment you walked in the essential oils in reception was amazing . Stephen at reception was so professional and made us laugh with his wittiness. We now found a hotel we will keep coming back to .
Stayed 1 night in Feb 2025

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, room comfort

Breakfast and Room Service outstanding

Rooms were clean and comfortable. Breakfast and room service was outstanding.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mike, Westbourne Park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment, spacious, clean and great views. Very friendly, professional, and accommodating staff. Breakfast included is also fantastic value. We have stayed a few times now and are always very happy with the value for money :).
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment and hotel staff were amazing
Stayed 2 nights in Jan 2025

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