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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
View from room
Front of property - evening/night
In-room dining
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Bar

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪14 min walk‬
  • Witches Beach
    ‪19 min walk‬
  • Cerritos Beach
    ‪10 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Master Suite

In-room dining

Master Suite

8.8 out of 10
Excellent
(13 reviews)
  • 419 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Ocean View

8.8 out of 10
Excellent
(28 reviews)
  • 973 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Mazatlán

Located in Cerritos within a mile (2 km) of Witches Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within 2 miles (3 km) of Mazagua Aquatic Park. This 378-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 0.7 miles
  • Witches Beach - 19 min walk - 1.0 mile
  • Mazatlan International Center - 8 min drive - 2.7 miles
  • Galerias Mazatlan - 9 min drive - 3.6 miles
  • Cerritos Beach - 10 min drive - 4.3 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Kitchenettes, sitting areas, and refrigerators are other standard amenities.
A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Exterior

Pueblo Bonito Mazatlan - All Inclusive

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  • Hot Tub
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9.0 out of 10, Wonderful, 1,009 reviews
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The price is $202
Aug 28 - Aug 29
Total includes taxes and fees
Pueblo Bonito Mazatlan - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Will I find all-inclusive rates at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

As of Aug 7, 2025, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on Aug 28, 2025 start from $201.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

This property is situated in Cerritos, close to Cerritos Beach, Mazagua Aquatic Park, and Witches Beach. You'll also find Galerias Mazatlan and Marina Mazatlan Golf Course within a short drive.

Will I be able to park at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is a spa located at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Armonia Spa is the property's spa and services include prenatal massages, sports massages, hydrotherapy, and aromatherapy.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive include a casino on the premises?

No, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive a good place to stay for couples?

There are many amenities for couples at this all-inclusive property, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Are there connecting rooms at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

The closest major airport to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is General Rafael Buelna Intl. Airport (MZT), which is 22.2 mi away (29 minutes by car).

Can I book a room with a balcony at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, there aren't any guestrooms with balconies at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1003 reviews
Rating 8 - Good. 208 out of 1003 reviews
Rating 6 - Okay. 102 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shela Lee, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like royalty! We had a wonderful time! The property landscape is fabulous with views! The rooms are spacious but a lot of deferred maintenance and tattered elegance. Need updating since built in 2004. Food was good and ample amounts! Waiters and Golf cart drivers were like family!
Stayed 7 nights in Apr 2025

6/10 Okay

Jeremy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.
Stayed 2 nights in Apr 2025

10/10 Excellent

anthony

Stayed 3 nights in Apr 2025

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and love the service. The staff was very friendly and kind. I had a situation occur where I had to switch rooms and they were very kind and flexible.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alma Rosa, Lynwood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar y muy buenos Restaurantes Recomiendo ampliamente Pueblo Bonito Resort
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

One of the best Hotels in Mazatlán

The hotel is amazing, really clean and the food is awesome, but the staff sometimes behaves like if only the international tourists had paid to be there.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carlos Felipe

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increible lugar, el mejor servicio y calidad de atención. La comida exquisita
Stayed 4 nights in Apr 2025

6/10 Okay

Gregory

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Racheal N

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activates coordinators where absolutely amazing. We had lots of fun!
Stayed 8 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 would recommend

We loved our time at PBEB! The ocean front resort is beautiful with the sprawling grounds and all the palm trees and tropical plants and wildlife. The food was delicious at every restaurant. And the staff is so welcoming and took care of our every need. We will be back
Stayed 9 nights in Mar 2025

10/10 Excellent

Tana, Breckenridge

Liked: Cleanliness, staff & service, property conditions & facilities
First time visitors to this resort. After booking then reading reviews, I was a little worried about the experience to come. I will tell you, It takes a little bit of listening and time to review all of the paperwork provided at check in. If you take the time to do that, you will be fine. Many people choose not to buy all inclusive. If you are all inclusive, you just need to realize there are some items that are not included and you need to prepare for that. On site restaurants are included. I saw many comments about the sushi, but we ate their twice and had absolutely no problems.The food was delicious and the service was great. We also ate at the buffet which I liked but didn't love. Good was just ok. Eating at the Bistro was our favorite on site. I would highly recommend going to Casa46.This is one of those things that has a slight upcharge, but is absolutely a wonderful experience that you should take.
Stayed 6 nights in Mar 2025

10/10 Excellent

Christine Wolf

Liked: Cleanliness, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Brinder-Paul

Stayed 5 nights in Mar 2025

10/10 Excellent

Jonatan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my 3rd time staying here and it is a full customer experience from the moment you book until you leave the resort!! Thank you again Pueblo Bonito staff you guys are the best!! Armonía spa you guys Rock💯
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, water aerobics, pottery painting, beach walks, breakfast buffet, maid service, grounds.
Stayed 7 nights in Mar 2025

6/10 Okay

Lucy Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved to Pueblo bonito mazatlan - better food, layout, and more child friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extraordinarily friendly and professional
Stayed 7 nights in Mar 2025

6/10 Okay

Maria L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. The only bad experience was our room smell like urine. The patio smelled really bad. We could not use the patio in the week that we were there. Also, the smell carried into the beginning of the room by the sliding door. Also, we had another issue with Expedia when my wife added two children and two adults and when we got to the hotel, someone made an error Expedia I believe and said that we had 21 year-old babies and our children ages 16 and 17 anyway we were charged $500 extra upon arrival about the room we notified the staff at the hotel that there was a foul odor. We were there for five days after the fourth day they decided they wanted to give us a different upgrade to our room which made no difference because we were there already for days other than that, we had a great time with the staff in the pool, especially the staff at the restaurants Martin, Fernando, jiho and others did such a great job. We definitely will return to this hotel but in the future, I will check out the room before I stay in it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Keith James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!! Staff is very friendly and professional!!!
Stayed 7 nights in Mar 2025

8/10 Good

Kristine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet, beautiful grounds! All inclusive was great but the buffet needs better options and quality was a little off. My only main complaint was the beds need upgraded, super uncomfortable. The rooms overall need to be refurbished but the beds especially.
Stayed 7 nights in Mar 2025

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.
Stayed 7 nights in Mar 2025

4/10 Poor

Scott David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property caters to the timeshare people, not those who are not. The color of your wrist band determines your service and attention.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay here ya the Pueblo bonito emerald bay, we love their resorts and can’t wait to visit another.
Stayed 4 nights in Mar 2025

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Pueblo Bonito Emerald Bay are amazing! I will definitely be back
Stayed 7 nights in Mar 2025