Hotels in Matambú

"Overall my wife and I made the best of it and enjoyed; however we will never return to this resort. The good was really the staff. They work very long shifts - you might see the breakfast server as the bartender in the evening. Most of the staff were friendly and helpful. Now the bad…We saw on the site that there was construction at a neighboring resort; however they start early and work until late. The construction could be heard all day long - even during the massage with music on. To add insult to injury - they began construction in a room 2 doors down from us last few days we were there. It was so loud we couldn’t even hear the tv so we spent last few days outside our room which was fine with us as we like to be outdoors but returning to the room was miserable. Our last night, we finally asked to switch rooms. The client services manager said would have to ask general manager. All they did was not respond until the work day was finished so they could say oh no need work is finished. Would have been an easy fix - just another room for 1 night and half day but they chose to handle in poor service manner. The rainfall shower head sprayed in all directions due to the water mineral deposits blocking. The walk to the rental car is completely dark, trees and bushes etc were not well maintained. After the construction was complete - we could hear rodents on the roof all night - wife had to turn on soothing sounds to drown em out."

"The property, which is in a natural preserve, needs better upkeep. The rooms are dated and our bathroom had lots of mold, which is totally unacceptable. Also, the rooms are spread all around the property through trails and you go up and down the mountain to reach them. This, in the suffocating heat and humidity, is exhausting. There is no A/C anywhere in the property except the bedrooms. The restaurant is ok, but again: no A/C, limited options. The one shining pearl in all this was the SPA. I had a relaxing massage with Fanny, which was fantastic."

"Nice place. Nice people. Kitchen has mixer, blender, coffee machine, toaster but no microwave? Weird. "