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Hivernage Hotel And Spa

5.0 star property
Luxury hotel with a full-service spa and free breakfast

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Photo gallery for Hivernage Hotel And Spa

Outdoor pool
Lobby
Deluxe Suite | Living area | TV
Front of property
Deluxe room | Minibar, in-room safe, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Spa

Explore the area

Map
Angle Ave Echouhada Et Rue Des Temples, Marrakech, Marrakech-Safi, 40000
  • Koutoubia Mosque
    ‪11 min walk‬
  • Marrakech Plaza
    ‪15 min walk‬
  • Jemaa el-Fnaa
    ‪18 min walk‬
  • Marrakech (RAK-Menara)
    ‪6 min drive‬

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Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe room

Deluxe room | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe room

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Twin Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Suite

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Marrakech

Located in Gueliz within a short walk of Avenue Mohamed VI, Hivernage Hotel And Spa is within a mile (2 km) of other popular sights such as Jemaa el-Fnaa. This 84-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Koutoubia Mosque - 11 min walk - 0.6 miles
  • Marrakech Plaza - 15 min walk - 0.8 miles
  • Jemaa el-Fnaa - 18 min walk - 1.0 mile
  • Menara Mall - 2 min drive - 0.7 miles
  • Majorelle Garden - 2 min drive - 1.4 miles

Getting around

  • Marrakech Central Station - 7 min drive
  • Menara Airport (RAK) - 8 min drive

Restaurants

  • ‪Casino de Marrakech - ‬4 min walk
  • ‪Cappuccino - Morocco - ‬7 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬6 min walk
  • ‪Café Extrablatt - ‬3 min walk
  • ‪Palais Jad Mahal - ‬1 min walk

About this property

Hivernage Hotel And Spa

Luxury hotel with a full-service spa and free breakfast
Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and a rooftop terrace.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and bathrobes. Minibars, espresso makers, and free newspapers are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

Arabic, English, French, Spanish

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$210 nightly
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Jul 7 - Jul 8
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 3 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 6 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MAD 300 per vehicle (one-way, maximum occupancy 6)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hivernage Hotel
Hotel Hivernage
Hivernage Hotel Spa
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

Frequently asked questions

Are free cancellation options available at Hivernage Hotel And Spa?

Hivernage Hotel And Spa offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Hivernage Hotel And Spa?

This hotel is situated in Gueliz within a short 18-minute walk of Jemaa el-Fnaa and also 11 minutes on foot from Avenue Mohamed VI. You'll also find Marrakech Plaza and Majorelle Garden within a short drive.

Will I be able to park at Hivernage Hotel And Spa?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Hivernage Hotel And Spa?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Hivernage Hotel And Spa include a casino at the property?

No, Hivernage Hotel And Spa doesn't have a casino.

Will I find an indoor pool at Hivernage Hotel And Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hivernage Hotel And Spa?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Hivernage Hotel And Spa have a hot tub?

Yes, this hotel has a spa tub.

Does Hivernage Hotel And Spa have a restaurant that serves breakfast?

Yes, Hivernage Hotel And Spa has 3 cafes, and serves free buffet breakfast each morning.

Will Hivernage Hotel And Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Hivernage Hotel And Spa.

Does Hivernage Hotel And Spa have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hivernage Hotel And Spa?

The closest major airport to Hivernage Hotel And Spa is Menara Airport (RAK), which is 3.4 mi away (8 minutes by car).

Can I book a room with a balcony at Hivernage Hotel And Spa?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy mountain or city views.

Does Hivernage Hotel And Spa have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hivernage Hotel And Spa.

Hivernage Hotel And Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 261 out of 650 reviews
Rating 8 - Good. 233 out of 650 reviews
Rating 6 - Okay. 79 out of 650 reviews
Rating 4 - Poor. 48 out of 650 reviews
Rating 2 - Terrible. 29 out of 650 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dipan

Stayed 8 nights in Feb 2025

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but air con only blowing warm in the four rooms I booked.
Stayed 4 nights in Feb 2025

4/10 Poor

M

Traveled with group
Liked: Cleanliness, staff & service, amenities
The negative feedback is not as much for the hotel itself but the unbearable noise around the property. Internal noise in the room from machine next door and luckily the staff was kind and changed my room for an acceptable one. But the external noise from the rooftop bar of this hotel and the Nobu hotel across the road was deafening!!!! Impossible to sleep until well past midnight. Families with kids should stay well away. Hivernage is a terrible area of Marrakesh, noisy party at every corner. It was a mistake not to stay at a riad inside the Medina.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities
My recent stay at Hivernage Hotel and Spa was overall pleasant, thanks to the incredible staff and their dedication to guest satisfaction. The hotel staff went above and beyond, and the service in the restaurant was particularly exemplary. Imad, one of the servers, handled a minor issue with professionalism and kindness when I found a hair in my food. While this was disappointing, he made every effort to make up for it, which I truly appreciated. Karima at the front desk was outstanding—she went above and beyond to accommodate my requests, making my stay much more enjoyable. Fadua (from client relations, I believe—apologies if the spelling is incorrect) was also incredibly kind and attentive. While the staff was exceptional, there are a few areas for improvement. The beds and pillows are much too hard, which affected my sleep quality. Additionally, the windows on the Nobu side of the hotel need better soundproofing, as outside noise was quite disruptive at times. If you’re planning a stay, I’d recommend requesting a room on the Sofitel side for a quieter experience. Thank you again to the wonderful staff for their warmth and professionalism—it made a significant difference during my stay. With a few adjustments, this hotel has the potential to offer an even better guest experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Line Fossen

Disliked: Cleanliness, staff & service, property conditions & facilities
I would say 3 star hotel. Somewhat worn down and interior dated. Food and staff OK. Terrible noise from the clubs and roads - we moved from the 5th to the 2nd floor after one night but still impossible to sleep. I was told they would put up plastic shutters outside the windows to try to mitigate noise - unfortunately I won’t be coming back to check. Due to lack of sleep I would not recommend.
Stayed 2 nights in Jan 2025

8/10 Good

David Grey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar.
Stayed 4 nights in Jan 2025

4/10 Poor

ibrahim

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tired and in need of renovation, technically a 5 star but more like a 4. AC didnt work in the room, bathroom is cramped and pool is un useable.
Stayed 4 nights in Dec 2024

6/10 Okay

Eva

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room I had was needed renovation, the lighting in the room were very low, you need extra lights to look for something in the night time. But don't get me wrong the hotel service was very good, reception and restaurant services were 5 stars. You can easily walk to the old town.
Stayed 3 nights in Nov 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and polite staff. Know that You will have some noise at night because it is a busy area.
Stayed 3 nights in Nov 2024

10/10 Excellent

Deborah

Stayed 4 nights in Nov 2024

6/10 Okay

Eliza Kentjana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Positive: staff friendly, a selection of breakfast. Negative: no free newspaper, no electric kettle, no tea bags, no reading lamp, and noisy all night long until 5am or 6am! If you are a light-sleeper like me, I was wide awake all night until the early morning. Loud noises from the disco music or clubbing next door or something was going on nearby. People still walked around in the street, a busy traffic, taxis everywhere, with drivers blasted their horns and revving their cars, and people talking so loud in the street all night long until 6am! Unless you love to party all night long…you will be OK. But I need my sleep after an all day sightseeing in Marrakech. This noisy goings-on happened at least three nights while I was staying in this hotel for a week.
Stayed 7 nights in Nov 2024

8/10 Good

Daljinder

Traveled with group
Liked: Cleanliness, staff & service
Good overall but would not say it is a 5 star hotel, more like 4 star hotel. Location is excellent and walkable to the city centre. Hotel staff were polite. Pictures make it look bigger than what it was. Quite disappointed with the pool, very small and shady. Not a big selection at breakfast, and advertised there is a tea/coffee maker in all rooms but there was no option to have tea. There is no iron in the room. It gets very noisy at night due to Nobu rooftop blasting out music and could not sleep the first night but did get better as the days went by. I did try to ask reception for a quieter room but said it is located on a busy street and all rooms booked up. I would say there are better 5* star hotels in the area if looking for more a luxurious stay but otherwise it nice and clean and not planning to be in the hotel all day.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nestor

Stayed 1 night in Sep 2024

8/10 Good

Younes, Danbury

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, variety of food at breakfasts. Great location.
Stayed 6 nights in Jul 2024

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Haisam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is not that great
Stayed 3 nights in May 2024

10/10 Excellent

Ian, Whitehaven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel good location
Stayed 4 nights in May 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

6/10 Okay

Syed Hussain

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Mallika

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sardor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is top in the town. Best location, the rooms are clean and quiet. Abderrahim is very polite and super helpful . He helped me with most of my tours and made sure everything is OK. Hakema always meets you with her beautiful smile at the entrance. Over all Amazing Experience!!! Recommended !!!
Stayed 3 nights in Jan 2024

2/10 Terrible

Anees

Stayed 1 night in Dec 2023

6/10 Okay

Louisa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Forgot about the third person

Was an ideally located hotel but slightly tired. Also we booked the room for 3 adults and had to constantly ask for a third set of everything.
Stayed 3 nights in Nov 2023