Kenzi Menara Palace & Resort5.0 out of 5.0
Recent guest reviews
Me and my husband stayed in this beautiful hotel for 5 days, it was very beautiful and the staff were all so helpful, 1 staff member in particular was always so helpful and attentive, her name is RITA, me and my husband really appreciated all of her efforts with us, she told us many different places to visit and the best times as well.. one of them being the camel ride at sunset because....who the heck goes in the morning?!?1 lol Her bubbly and genuine personality really really made our stay that extra bit special , it was like bringing that really fun friend with us! The hotel experience overall was amazing, the food was always so delicious and many different choices, the rooms were so big and clean .. the hotel is very family friendly aswell!! Will be coming back for sure!!
Big, comfortable rooms. As a family of four we went for two connecting rooms overlooking the pool which was perfect for us. There are, two outdoor pools - one large unheated one which was great for exercise and cooling off and one small heated which our youngest child loved. There is a bar beside the pool which offers some food as well as drinks and serves pastries in the afternoon. We were fully inclusive. Food was OK. The hotel seemed to specialise in desserts with a big array of cakes which were all very tasty. Free drinks range included beer, wine and some cocktails. Restaurant staff were friendly although sometimes had to be asked for things, such as coffee a couple of times, before they arrived. Although fully inclusive there are local taxes that have to be paid at the end of the stay. Front of house staff were also friendly and helpful. Hotel is located outside of the city centre - about 10 minutes by taxi (50 to 100 dirham depending on the time of day) or courtesy bus from the hotel (timetable is at the concierge's desk). The location is lovely and quiet. It suited us to be away from the madness and noise of the city centre but some may feel they are not getting the full experience. We went at the end of October and the weather was perfect - 30 degrees and sunny every day. great for some last minute sun. We are hoping to go again. There did seem to be a lot of development going on around the city so we are hoping it will still be the same when we get back there. I have classed the hotel as luxury based on facilities and price.
What a nice stay for the second time in this hotel. Friendly staff and willing to help you with all kind of things. Spacious hotel room, nice garden en the food is good as well. In 10 minutes by taxi you are in the centere of Marrakech. A shopping mall is located just 10 minutes walking from the hotel (Carrefour supermarket is there as well) Overall excellent hotel!
We had a great stay at this hotel, and would recommend it for people who want a relaxing stay. We met a very gentle lady at lunch, they have a hygienist, so no worries at this point, you can eat without troubles.
The hotel had good rooms. However there was usually only one person serving in the dinning room and so often left with dirty plates. Getting a drink at the bar was like fighting a battle. The Italian restaurant (for which we paid a premium) had the most disgusting food imaginable - and dreadful service. The other diners said the same. We were on an all-inclusive holiday but this limited choice of drinks etc totally. When we arrived I asked for a sandwich but was told 'you have to wait until afternoon tea' - which was tea and a few cakes. My five colleagues expressed the same sentiments
I'll concede, outwardly, this is a 5 star resort. The rooms are large, the hotel clean and the pool big. What lets down this place is the staff. For example; on arrival at our room, booked for 2 adults and 1 child, there was no extra bed. To sort this issue out, took 5 phone calls to 3 different people over 2 ½ hours. OK, any hotel or restaurant can have issues, so that alone is not worthy of a bad review, but the Kenzi just kept delivering. Day 2 our room was half served, in that despite us being out of the room (with the 'make up the room' tag on) from 9am till 4pm, almost nothing was done. 'Almost' as they did take all the towels away, and...well, that was it. To get towels took increasingly irate calls to disinterested staff. 1 ½ hours to get 3 towels. The lady running the breakfast area was openly hostile, especially when we dared (and politely) asked for a large milk spill (not by us) to be cleaned as it was in a high traffic area. 45 mins for that to happen. Apparently not her job. She even walked through it on her way to disappoint other guests. To sum its up, these are, I acknowledge, real first world problems, but when a Hotel hangs up the 5 ***** sign, they really should try and deliver. The only way this place could call itself 5 star, is if it was out of 10.
Travelled out of season so the weather was average. The hotel itself is lovely. Couldn't fault the rooms or staff. Very clean throughout. Pool was absolutely freezing but was only about 22/23 so can imagine in the season times that it is lovely to cool off in. The singer and piano player in the evening was fantastic, both very talented. For a 6 night get away was perfect and would definitely consider returning
I cannot fault this s hotel and the service. It is so clean, comfortable and spacious. Delicious food which is presented so beautifully. Staff work very hard to keep residents happy. Love the poolside music too! We ventured out on historic tour, Margarelle gardens (beautiful) and of course the souk! Such a fantastic experience - love this place and the wonderful people 😍
Wonderful get away from the hot city on a very hot summer day. Spacious pool and terrace setting is comfortable even when crowded, and the staff are helpful in finding you a space. Appreciated the red carpet treatment by the staff, especially Aziz Liburki.
Currently laid by the pool and amazed at the amount of space and the ease you can get a sun bed. The room is hugh and spotlessly clean. However if you want a drink make sure you go you go as soon as you first fancy one as the service is very slow, with the staff more intent on talking to each other rather than serving you. Similarly in the restaurant. The food is great but you've almost finished your meal before your drinks arrive.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Agdal, Kenzi Menara Palace & Resort is within 2 miles (3 km) of popular attractions such as Agdal Gardens and Saadian Tombs. This 5-star hotel has 236 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool. In the historical district, it's also near Jamaa el Fna and El Badi Palace.
Start your day off right with a free buffet breakfast. Enjoy dining at Insense, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 236 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, bathrobes, slippers, and bidets. Minibars, coffee makers, and free bottled water are other standard amenities.
Guests of Kenzi Menara Palace & Resort enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free valet parking, along with an airport shuttle (available on request) for MAD 200 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a sauna.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 2133 reviews