Kenzi Menara Palace & Resort5.0 out of 5.0
Recent guest reviews
Thoroughly enjoyed our stay here. Building structure and rooms are very impressive. Only a few minor problems which were that after a few uses the toilets tended to smell. Also the pool bar staff would offer to bring you something to your sun lounger and then never do it! However other than this our stay was a pleasure - particularly the Moroccan restaurant.
First impressions wow... lasting impression. Awful! We booked a room and breakfast only. The room: The room was large and spacious giving the feel of a 5* hotel. The patio door lock was broken and wasn't fixed even though I asked. The towel rail fell off the wall landing on my girlfriends foot leaving a bruise and again it wasn't fixed. I didn't make a big deal as we were on the second floor and doubted anyone was going to scale the wall to get in. The seal around the shower was tired and leaked water when in use. The toilet paper was a budget product that you'd expect to find in a public toilet and the toiletries had no fragrance. The air conditioning worked okay albeit a little noisy. The wifi isn't great, many times I had to sit by the door for it to work. The general condition of the room was tired but clean. The pool and snack bar: We headed to to pool to relax for the afternoon and grab a drink and lunch after a long journey. Our first real shock were the prices of everything. We ordered a fruit salad, a salad, one beer and a cocktail. Total €32!!! The fruit salad was a small glass with chopped fruit in a sickly syrup ,like a tinned one..for €6.50; A small salad with a little tinned tuna at €7.50; a small badly made cocktail for €13 and a small Heineken which was €5. Hungry and shocked we made the most of it but we're now extremely concerned about the week ahead. We then ordered two 1.5l bottles of water that we were charged €7 for (€3.50 each).The staff had a can't be bothered attitude. We were now thinking should we have paid the extra €55 each per day for all inclusive. The pool is fantastic and large as were the sun beds and relaxing areas. The mattress were foam with material that had stains from sun cream and sweat with a few rips. They seem to have been changing them as towards the end of the week new vinyl covered ones were showing up. Most of the towels were thread bear and needed replacing. Not really acceptable for a so called 5* hotel. The restaurants: We ate in their Moroccan restaurant on the first night. We ordered two mains one beer and a half bottle of wine which came too €45. Fine if the meal had been an amazing quality but it really wasn't and the portion size was enough for a small child. They add 10% on top for 'service' which was quite frankly nonchalant. Chin up we thought day two would be better. Unfortunately we were consumed with the unreal prices of food and water that are on par if not higher than London or the French Rivera. As water was going to be a big issued we made the daily trek to the supermarket to buy 6 x 1.5l bottles for the princely sum of 3.50 Dirhams each that works out about 35cents. So six bottles came too €2.10, much less than one bottle in the hotel. As you're not allowed to bring food or drink into the hotel we had to smuggle them in. We would have spent easily 100€ on water for the week in this weather if we hadn't. Breakfast was a buffet consisting of leftovers from the previous night, Luke warm and sometimes cold soups and several times we were given luke warm or cold pots of coffee. Birds were flying in and around the food area eating and sh***ing everywhere. We asked about the cost of the buffet restaurant for one night which was €30 each. We aren't big eaters so opted for the a la carte Italian instead. Again don't bother. It was revolting. The complimentary shuttle service: Runs a few times a day but the last return is 19:15 so if you want to eat in town you must take a taxi back. Around €12 for the 4km journey. There were many other things but I'm not going to go on and on as it's fundamentally a nice hotel. They are basically an average 3* hotel playing at being a top quality establishment with chefs that haven't a clue how to prepare and cook quality food or make cocktails. They have you cornered, being out of town, so you have to pay whatever they ask. After the second day we looked at changing our flights and leaving. If we hadn't of had to pay for the full seven days we'd have left straight away. My advice as far as food goes is to eat in town at one of the many street food establishments with the locals. The food was tasty, succulent and Moroccan as you can get. Or you go all inclusive and accept the quality of the food is sub standard but you can eat and drink as much as you like.
The hotel is "nice" and overall for a week it served us well, however, this is not a 5 star hotel. The food and pool bar staff really really let the whole experience down. I was not expecting silver service and having read the previous reviews went with a certain expectation that the food would not be amazing, but really it was worse than I had thought, it was like basic school dinners in the main restaurant and the only saving grace was that for the all inclusive package you could also eat in the Italian dining room, which was actually much better and the service very good and would highly recommend going there when you lose the will to live with the buffet! The pool was amazing and the hotel was only about a third full so plenty of space for everyone. The one downside was the rude poolside bar staff, again people have made previous comments on this and I did experience this throughout my week there. It wasn't a language thing as I speak both French and English and even spoke in both languages to the staff and it is fair to say they are less than 5 star! To the point that based on the bar staff I would not return to the hotel again. Customer relations manager and reception was brilliant and maybe the poolside staff should take some tips from them. As a fitness instructor I had some work to do everyday and the gym and studio was excellent and was very impressed. I managed to use the facilities for work and was very happy. Overall a nice place, not five star let down by a few rude staff and terrible food.
The pool was huge and amazing. Sun beds really comfy and the hotel provided clean towels to use daily. The gardens were stunning and well maintained daily. The reception area was lovely with fresh flowers used which made it smell beautiful. The rooms were clean, large and specious. Breakfast wasn't amazing, it was fine to have daily but not a lot of variety or very flavoursome (everything tasted quite plain). Lots of tiny birds which meant that sometimes they nibbled on the food or pooped on the seats! Same with the restaurant (Italian restaurant) - the food was plain but well presented. If you are not all inclusive, drinks are quite expensive. Wifi was a bit hit and miss for me (iPhone & iPad) but my partner had better luck (Samsung) than I did. Although you can pay extra for a pool view room to have a view of the mountains, it's rare you will be able to see them even on a clear day.
Menara has a great service, everyone is always smiling and very kind to the guests. I really enjoyed the spa. I had a room that facing the pool wich was very nice, they playing music during the day and it's not loud if you close the windows. thank you very much
This was our second visit to this hotel. The room was lovely, well equipped and spacious. The mini bar was replenished daily with soft drinks. The food was excellent - especially the exquisite desserts. The hotel grounds were exquisite- such beautiful gardens. Although the main pool had no water in it, as it was being painted for the high season, the hotel was very quiet, so it did not seem crowded around the smaller pool. We were looking for a relaxing break which is exactly what we got. There is little to do in the evening and very few activities in the day, but if you want a chilled out break with lovely hot weather, this is the ideal place!
I try and keep my reviews honest and factual, they are my views and my not be shared by everyone, or anyone come to that. This hotel has the biggest swimming pool in Marrakech, shame it didn't have any water in it throughout my week long stay. No one mentioned this when i booked this hotel through a very well known travel company who do not let you leave anything negative about their products, regardless of whether they are true ! nor did the hotel reception mention it when i checked in, in fact they lied, and said it would be ready in a couple of days, it wasn't. When i complained, they told me to use the children pool, charming, for a +VIP Signature 5 star hotel. Breakfast was included in my package, so was a flock of sparrows, who quite happily ate anything on a plate, didn't queue at the buffet, just dive bombed in at the bread and croissants without a thought for us paying guests. I won't mention where their droppings were seen out of respect for other paying guests, suffice to say don't eat the muesli. The staff were a bit like the wifi, worked when it wanted to and constantly let you down, rude on occasion too. The room was great and so were the gardens. Overall, very disappointing and would never stay there again. This review may appear to be a bit light hearted, it is, because the hotel is a joke.
We booked the Menara Palace on the basis of its huge swimming pool...unfortunately when we got there the pool was closed for repairs. The staff however were very apologetic and offered my family a free lunch which we accepted. The management and staff were very accommodating and friendly in general! Very impressed! Thankfully there was also a "kids" pool area but to be honest this pool was big enough and deep enough for adults too - so the lack of the main pool actually didn't bother us in the end! The place smells amazing by the way - its called Flower of Orange - get it from the gift shop! Rooms were massive, well furnished and every super clean. Good wifi (especially bizarrely by the pool), great shuttle service that takes you into town every morning and bring you back at set times. Otherwise staff happy to order you a taxi which literally appears in 2 mins. Buffet breakfast was the kids favourite, and the buffet lunch was good too. Unfortunately we ate out every night so cant comment on the restaurants. Nice bar with live music...just a great and lovely hotel to stay in with some of the friendliest staff. Kids were super happy and so were we! We totally recommend this hotel if you are staying in Marrakech!
My fiancé and I are both 27 and have been in an awful lot of all inclusive hotels/resorts. This hotel was hands down the nicest, most welcoming, most helpful hotel we've ever been in. We ended up here by accident when our BA flight was cancelled. Considering 150 of us were dropped off at short notice, they got us to our rooms within 10 minutes and all had smiles on their faces. Nothing was too much trouble. They help you to your rooms with your bags which was so nice considering the hotel is so big and there were so many of us at one time. The room was stunning. Every single room has a private terrace or a balcony and the rooms themselves are huge. Beds so comfy. We had dressing gowns and a huge bath and a shower and a separate toilet. Tea coffee facilities and mini bar. We had a choice of several teas, peach, camomile, mint... complimentary water as well as the mini bar. There's a huge room service menu available 24 hours a day at reasonable prices. Even the room service lady was so so nice and helpful. All men are addressed as 'sir' and ladies as 'madam'. The staff the next day were so helpful when we were trying to find out what was going on with our flight. We personally ended up staying 2 more nights. I thought £100 a night was nothing for all you get. They have 2 pools. One is absolutely huge and the other is small but still big. The bar is great, loads of selections of alcoholic drinks again with nice fun staff. There is an entertainment team but they aren't in your face trying to force you to do stuff. The sun beds by the pool are fantastic. So comfy. If you go an ask for cushions for them they insist on bringing them to you and giving you a towel as well which I thought was a really nice touch. Breakfast lunch and dinner were lovely. I literally could not fault the hotel on anything. Also the spa is great too, get a massage, it's about £40 for a full body massage for 50 mins which was actually an hour.
Rooms and public areas nicely fitted and furnished, but some facilities didn't work e.g., air conditioning in room; wifi was intermittent and weak; service varied from good to poor; and place felt a bit soulless. Pool was emptied the day I left ( Ramadan ? )
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Agdal, Kenzi Menara Palace & Resort is within 2 miles (3 km) of popular attractions such as Agdal Gardens and Saadian Tombs. This 5-star hotel has 236 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool. In the historical district, it's also near Jamaa el Fna and El Badi Palace.
Free buffet breakfast is included with your stay. Enjoy dining at Insense, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 236 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, bathrobes, slippers, and bidets. Minibars, coffee makers, and free bottled water are other standard amenities.
Guests of Kenzi Menara Palace & Resort enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free valet parking, along with an airport shuttle (available on request) for MAD 200 per vehicle one way. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1926 reviews