Kenzi Menara Palace & Resort5.0 out of 5.0
Recent guest reviews
Great and very affordable hotel to stay in. Value for money. Rooms clean and big. Very nice swimming pools. Had dinner at the Moroccan restaurant (Saoussane) and although they made a mistake with the bill, it was good. Breakfast was very good and good selection. Stayed only one night but will recommend it and go back.
We stayed at the Kenzi Menara Palace in April this year. When we first arrived the impression was actually really good. Someone took care of our luggage and the receptionist was a really friendly guy. The second impression otherwise was not as good as the first. Our bedroom was nice and really huge but the bathroom was disappointing. The shower facility was all over with chalk and furthermore our towel rack was half broken. The cleaning ladies weren't very organized. We missed any kind of towels several times and had to asked for new ones every third day. As we came down to the pool we recognized that the sun beds and the towels provided were old and sometimes even busted and the pool was not as clean as we would have expected it in a 5* hotel. Most of the staff was kind and attentive even though they had trouble speaking english. The food was ok but also not what we expected in a 5* hotel. It was nearly every day the same with not much variety. A really good reason on the other hand to stay at this hotel is the guest relations lady Soukaina. She was talking to us every night we came back from Marrakesh and wanted to know how our day was and gave us a lot of good suggestions what to do in the city. Furthermore she arranged several cabs especially in the nights for us, so we did not have to pay the tourist price. She was amazing and a really nice, kind and attentive women. The other good thing was the shuttle back and forth to the city center that runs 5 times a day.
William B We stayed at the Kenzi Meara Palace for a week in May. The guests at the hotel were a mix of tourists and those attending Moroccan corporate seminars. The food and service in the restaurant was mostly Moroccan and not at all satisfactory. The price of 70 drms for the smallest bottle of Heineken beer and 100drms for a hamburger was not locally competitive to other similar hotels restaurants and bars. The pool area was not clean and broken glass was found on the poolside paved areas. The sun beds and pool towels provided were old and tired and not encouraging. The bar was uninviting and there was smoking in all areas. Whilst staying there one of us contracted stomach bug and the other athlete’s foot. The facilities enable a 5-star rating, but the hotel desperately needs a refit to modern standards. The staff were kind and attentive and tried hard to please but unfortunately there was no organisation without any real leadership. The only good point was the situation being a 10 mins free mini bus ride to the centre of Marrakech. Of yes, I nearly forgot to mention that after complaining we did receive a room upgrade and my wife a manicure.
The rooms, facilities, the resturant, and best of all; the service provided was excellent! Loved the pool, and the lush green park surrounding this oasis. Highly recommended. Already looking forward to uor next stay at this hotel.
On arrival to the hotel I was impressed by its appearance and grandeur, when we checked in we were asked if we could take a seat after 5 mins the receptionist came and told us they had over booked so we were being moved to another hotel for one night! We were only here for 4 nights as it was but we were assured that the hotel we were moving to was also 5* and we would still be all inclusive and on return we would be upgraded. We were moved to jardins de l'agdal would class it myself as 3* the rooms were in desperate need of an upgrade! We decided to go and get some lunch so decided to check with reception what restaurants were included with all inclusive to be told we were only down as full board and would have to pay for drinks and mini bar. We explained that at menera palace we were all inclusive. The receptionist rang original hotel who asked to speak to my husband in which he was told that we could GI and get a drink or food at menara using the bus or pay for extras at the new hotel!! I'm sorry but this is unexceptable the error was their fault surely they should make it easy for us. My husband argued and in the end they agreed to fork the bill. I was unimpressed with the food at jardins and certainly was not what we paid for! The next day we had been told we would be able to check in at midday so at midday we made our way to menera palace via the bus on arrival we were told again to take a seat after 10 mins the receptionist came over to say our room was not ready and it would be an hour max. So went to get a drink in the bar and have a walk around the grounds. We headed back to reception after about 50 mins, after the hour had passed I made my way back to the reception desk where I was told it was still not ready but shouldn't be long. After a further 10mins I went to speak to the guest relations lady who gave us our inclusive wrist bands and apologised for us having to be moved. I spoke to the gentleman on reception about our room who said it would be another 40mins as he was upgrading us to a pool view room, in which I said well that's the least you can do I did complain again at this point and then hey presto within 5 seconds room ready! The room was lovely very spacious and a nice bathroom, however overall I do not think this is 5* I felt service throughout hotel was poor with exception to guest relations and the person who showed us to our room, in the pool bar we has to wait along time to be served for food and the service at times in the restaurant (buffet) was not impressive. We had dinner in the Moroccan restaurant which was a waste of an evening, I ended up just eating the bread rolls and ice cream. They got my dessert order wrong but after waiting 2 hours I could not be bothered to send it back. I have stayed in other 5* hotels throughout the world all of which have come with pool side service, turn down service and little extras all of which this hotel has none. The hotel is clean and food was nice, pool area lovely however I do not understand why they take the cushions off the loungers it just makes guests have to wait while they get them out of storage and the pool is very cold. Next time I come to morocco I will be looking at staying at another hotel.
Stayed for five nights at the end of March. Booked it fairly last minute and got a good price from secret escapes. (About £600 per person including flights). Deal was all inclusive. There were a lot of different options for food and the wine that was included was also nice.you could also get food at the pool bar during the afternoon. All inclusive included a large variety of drinks, you would have to pay for the more expensive brands but I thought the selection was perfectly fine. The only criticism I would have about the food is there are two additional restaurants, an Italian and a Moroccan restaurant. You have to pay a small surcharge for the Moroccan restaurant. With all inclusive you pay a bit more but get a very limited menu compared to if you weren't all inclusive. I'd rather have been given the full menu with the option of paying for the meal than be limited. A part from that I would just recommend eating from the buffet. The chefs were very good at changing the options and the food was delicious. Our room had a balcony overlooking the two pools and plenty of space. The beds were extremely comfortable. Very clean and had a minibar which was included in the price. Staff were always friendly and very helpful. If you're getting currency I would strongly advise against going to money corp at the airport. We didn't realise it at the time but there rates are terrible. It was significantly cheaper to pay or withdraw money on credit card when we were out there. One frustration was the hotel couldn't change the larger notes to small change. There is a strong culture of tipping in Morocco but without smaller change it either makes it expensive or you feel a bit stingy for not tipping. Had a couple of massages when we were there. I would recommend having one if you're keen on massages as they were good. On the whole a very good experience and very relaxing. Would go again
I stayed at this hotel for 5 nights in May and had an amazing experience. My husband and I came for our honeymoon and we received a free upgrade on arrival to a honeymoon suite which was huge in size with two bathrooms and two terraces. It definitely exceeded our expectations and was beautiful. The welcome given by staff on arrival was lovely and we were greeted with Moroccan tea which we loved when we arrived to check in. Our booking also included breakfast, and the breakfast buffet (served daily from 6am-10:30am) had a range on Moroccan and continental breakfast foods, all of a high quality and made fresh on request and in front of you. Our visit also included a trip to the spa for a massage and use of the indoor pool which was very relaxing. The indoor spa pool is only free for spa guests but as I had a massage booked, they let my husband join me for free. This was one instance of exemplary service received by the hotel staff during our stay. In terms of hotel location, it is a convenient 5-10minutes drive from the Airport and 10minute drive from the medina. There is a Free shuttle bus which goes 3x a day to and from the medina for use by guests which my husband and I enjoyed using. As the resort is slightly away from the medina, we were able to enjoy a huge hotel of this size which they have decorated to look like a paradise on Earth. The gardens were beautiful, and mountains can be seen from the distance when sunbathing by the outdoor pool. It was very beautiful and Lush. The concierge Cheriff was very friendly and greeted us as you would greet an old friend. He personally created individual tours for us to Atlas Mountains, dinner reservations and a city sightseeing tour with a tour guide who was very informative and friendly (Hassan). The price of these tours were also very competitive and we found them to be cheaper than the ones found advertised externally. I think perhaps my own criticism of this hotel is that it doesn't include a dental kit (toothbrush and toothpaste) as part of the bathroom toiletries. However, when we spoke to staff, they provided us with one straight away. I booked this hotel from a personal family recommendation I would not hesitate to recommend this hotel resort to my own friends and family for its: hospitable staff, location, luxury, value for money and food choices (they can also cater to gluten free & coeliac guests). If we visit marrakech again, we would definitely be staying at the Kenzi Menara Palace.
The hotel is a traditional Moroccan style hotel which although a little tired in places, has a lovely feel with fabulous gardens, plentiful sun loungers and a large pool. We had a huge suite and enjoyed the fact that, although not in a Riad you felt as though you were in Morocco rather than a generic hotel. The staff are helpful and pleasant, the receptionists are attentive, cleaners hard working, guest relations lady excellent and Cherif, the concierge was fantastic. Luckily for us, our Thomson rep didn't bother attending our reception meeting so Cherif recommended and arranged all the visits for us on an individual basis. All our tour guides were good but Hassan, who took us to the Atlas mountains was outstanding - friendly, informative and very accommodating. Ask for him if you go! In the buffet restaurant, the food is great quality and delicious but a bit limited. The main problem is the service as the overworked staff come under immense pressure when there are conferences being held. At these times the restaurant is crowded and noisy, and standards and smiles slip as there are too few waiting-on staff to cope with the huge influx of guests therefore you spend a lot of time waiting for cutlery and drinks and tables are left uncleared. It really isn't the waiters' faults, the hotel needs to employ far more of them to cope. The restaurant management could do more to help, other than just folding napkins and watching proceedings. We only saw one restaurant manager (an older gentleman) actually getting involved with making sure guests were served and happy, otherwise there is a very obvious job demarcation with staff sticking to their roles. This is also obvious at the pool bar. On nights when there are no conferences, the hotel has a totally different feel altogether. The outside buffet was wonderful, being entertained by the musicians with relaxed, smiling staff and delicious tagines was a lovely experience. The moroccan restaurant is also wonderful with a much better staff to guest ratio. The Italian restaurant was nice, with excellent quality food and service, just a little lacking in atmosphere. The all inclusive option offers excellent value to the extent that you really don't mind paying to eat out when you feel like it. The wine is perfectly fine but other drinks options are unbranded spirits so we stuck to wine or paid the extra. We loved the lobby bar and the staff there, it had such a lovely feel to it and the staff were very chatty. In conclusion, the hotel is a great place to explore and relax the wonderful Marrakech, just try to go when there aren't any conferences on!
Just got back from a 3 night break with my sister. Had a fantastic time. Weather was hot so spent most of the time by the pool. Nothing was too much trouble for the staff who were excellent, especially Abdellatif who looked after us in the restaurant. Will definitely be going again.
We stayed for a week at this hotel for my wife's birthday. We chose this hotel as it was just outside the hustle and bustle of Marrakesh. The complex has 3 restaurants and a couple of bars. We originally stayed bed and breakfast but upgraded to all inclusive which made a big difference for us celebrating, although it's not essential to have. On clear days the view of the mountains is spectacular and the 50m pool and spa are a lovely luxury. However the best part of the hotel is the staff, they were very helpful when organising trips and would do anything to help if required. There are a couple of these hotels around Marrakesh and would happily go back and stay in any of them based on this experience.
Located in Agdal, Kenzi Menara Palace & Resort is within 2 miles (3 km) of popular attractions such as Agdal Gardens and Saadian Tombs. This 5-star hotel has 236 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool. In the historical district, it's also near Jamaa el Fna and El Badi Palace.
Free buffet breakfast is included with your stay. Enjoy dining at Insense, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 236 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, bathrobes, slippers, and bidets. Minibars, coffee makers, and free bottled water are other standard amenities.
Guests of Kenzi Menara Palace & Resort enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free valet parking, along with an airport shuttle (available on request) for MAD 200 per vehicle one way. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1887 reviews