8/10 Good
Fran
May 11, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, in need of some attention
We had 2 nights in this very beautiful traditional hotel.
Our room was spacious, if a little tired.
We arrived a little early and was told our room would be ready at 3. We got the impression that even if our room had been ready, we would not have got the key until 3.
The lift is broken and it was quite a hike to our room.
The corridors, as you might expect in an old hotel are confusing and there is a distinct lack of signage.
The toilet in our room did not flush properly- we had to pour kettles of water down it to clear it. We reported it and although I think it had been looked at, it still didn’t work properly.
On the first morning, when we returned to the room, the only indication the maid had been was the folded toilet paper. Dirty cups left and not replaced, bed looked partially made etc. we reported this also to reception, but it was not rectified.
Breakfast was terrible. Excellent choice of food, but it had been left so long before being delivered, it was cold and congealed. The server took the cost of our bill.
Spa was good and the pool was quiet for my early morning swim.
The hotel and grounds are very lovely, but they need more staff, some upgrades and an injection of atmosphere.
Fran
Stayed 2 nights in May 2025