Hawks Cay Resort

4.0 star property
Family-friendly fun on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hawks Cay Resort

5 outdoor pools, cabanas (surcharge), pool umbrellas
Lobby
3 bedrooms, premium bedding, in-room safe, laptop workspace
View from room
Exterior

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available

Explore the area

Map
61 Hawks Cay Blvd, Marathon, FL, 33050
  • Little Conch Key
    ‪3 min drive‬
  • Curry Hammock State Park
    ‪4 min drive‬
  • Dolphin Research Center
    ‪5 min drive‬
  • Marathon, FL (MTH-Florida Keys Marathon)
    ‪17 min drive‬
VIP Access
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Room options

Family Villa, 2 Bedrooms (Harbor Townhome)

  • 904 sq ft
  • Sleeps 6
  • 1 Twin Bed

Villa, 2 Bedrooms (Marina Village Townhome)

  • 750 sq ft
  • Sleeps 6
  • 2 Queen Beds

Family Villa, 2 Bedrooms (Single-Level, Marina Village)

  • 1352 sq ft
  • Sleeps 6
  • 1 Twin Bed

Villa, 3 Bedrooms (Sanctuary Village)

9.0 out of 10
Wonderful
(2 reviews)
  • 1760 sq ft
  • Resort view
  • Sleeps 8
  • 1 Twin Bed

Water View Double Queen

10.0 out of 10
Exceptional
(4 reviews)
  • 376 sq ft
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Villa, 4 Bedrooms

  • 1317 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Twin Bed

Villa, 4 Bedrooms

  • 1760 sq ft
  • Sleeps 8
  • 1 Twin Bed

Captain's Suite

  • 961 sq ft
  • Water view
  • Sleeps 2
  • 1 King Bed

Triple Room, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 1350 sq ft
  • Sleeps 8
  • 3 Double Beds

Resort King

8.4 out of 10
Very good
(15 reviews)
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 4 Bedrooms

  • 1317 sq ft
  • Ocean view
  • Sleeps 8
  • 4 Double Beds

4 Bedroom Home with Pool

  • Sleeps 9
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

2 Bedroom Premium Villa - Two Queens

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Resort Double Queen

8.0 out of 10
Very good
(22 reviews)
  • 391 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Family Oasis

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • Sleeps 5
  • 1 King Bed

3 Bedroom Single Level Villa

  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Queen/Twins

  • Sleeps 6
  • 1 Double Sofa Bed, 1 Queen Bed and 2 Twin Beds

3 Bedroom Home with Pool

  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Single Level Premium Villa

  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Two Queens

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Family Villa, 2 Bedrooms (Sunset Townhome)

7.4 out of 10
Good
(3 reviews)
  • 775 sq ft
  • Sleeps 5
  • 1 Twin Bed

3 Bedroom Premium Home with Pool

  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Villa

  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

Resort King Accessible

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

4 Bedroom Premium Villa

  • Sleeps 8
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

Marina Village Three Bedroom Townhome Villa

  • 1320 sq ft
  • Sleeps 6
  • 3 Queen Beds

2 Bedroom Single Level Premium Villa - Queen/Twins

  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

4 Bedroom Villa

  • Sleeps 6
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

Pool Cabana King

8.0 out of 10
Very good
(1 review)
  • 495 sq ft
  • Water view
  • Sleeps 2
  • 1 King Bed

2 Bedroom Premium Villa - Queen/Twins

  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

3 Bedroom Premium Villa

  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

Villa, 2 Bedrooms (Harbor Village Townhome)

  • 900 sq ft
  • Sleeps 4
  • 2 Queen Beds

Water View King

8.8 out of 10
Excellent
(9 reviews)
  • 376 sq ft
  • Water view
  • Sleeps 2
  • 1 King Bed

Family Accessible Guest Room

  • 377 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

Admiral's Suite

  • 1400 sq ft
  • Sleeps 4
  • 2 King Beds

Villa, 2 Queen Beds (Marina Village)

  • 783 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Villa, 3 Bedrooms (Sunset Townhome)

8.0 out of 10
Very good
(1 review)
  • 1317 sq ft
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

Resort Double Queen with Sleeper

8.0 out of 10
Very good
(5 reviews)
  • 376 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Pool Cabana Double Queen

  • 490 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Island Junior Suite

  • 498 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Villa, 2 Bedrooms (Marina Townhome)

  • 780 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Twin Bed

Villa, 2 Bedrooms (Sunset Village)

8.0 out of 10
Very good
(5 reviews)
  • 775 sq ft
  • Sleeps 6
  • 2 Queen Beds

Villa, 3 Bedrooms (Harbor Village Townhome)

10.0 out of 10
Exceptional
(1 review)
  • 1320 sq ft
  • Sleeps 8
  • 4 Queen Beds

Resort Double Queen Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Marathon

Located 2 mi (3.2 km) from Curry Hammock State Park, Hawks Cay Resort is within a 10-minute drive of other popular attractions like Long Key State Park. This 292-room hotel has 5 outdoor pools along with a private beach and a marina.

What's nearby

  • Little Conch Key - 3 min drive - 1.7 miles
  • Walkers Island - 3 min drive - 1.9 miles
  • Curry Hammock State Park - 4 min drive - 2.7 miles
  • Dolphin Research Center - 5 min drive - 3.8 miles
  • Coco Plum Beach - 17 min drive - 11.1 miles

Getting around

  • Marathon, FL (MTH-Florida Keys Marathon) - 14 min drive

Restaurants

  • ‪Angler and Ale - ‬6 min walk
  • ‪The Wreck Galley & Grill - ‬4 min drive
  • ‪Sixty-One Prime - ‬1 min walk
  • ‪Bongos Cafe - ‬4 min drive
  • ‪Hideaway Cafe - ‬6 min drive

About this property

Hawks Cay Resort

Family-friendly fun on the beach, with 5 outdoor pools
Hawks Cay Resort features a private beach, a marina, and a full-service spa. Parking is available for USD 28.13 per day (USD 50.63 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables and concierge services. Other amenities at this beach hotel include 5 outdoor pools, a children's pool, and a gym.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and wardrobes or closets are other standard amenities.
A private beach, an outdoor tennis court, and a marina are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Calm Waters Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Uncovered self parking on site (USD 28.13 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 50.63 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Angler and Ale
  • Pilar Bar
  • Salt + Ash
  • The Cafe
  • Tiki Grill

Things to do

  • 2 outdoor pickleball courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop

Business services

  • 19,999 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 13 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • Resort fee: USD 61.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 30.00 for adults and USD 15.00 for children
  • Uncovered self parking fee: USD 28.13 per day (in/out privileges)
  • Uncovered valet parking fee: USD 50.63 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cay Hawks Resort
Cay Resort
Hawks Cay
Hawks Cay Duck Key
Hawks Cay Resort
Hawks Cay Resort Duck Key
Duck Key
Hawk Cay Resort
Hawks Cay Hotel Duck Key
Hawks Cay Resort Duck Key, Florida
Hawks Key
Hawks Cay Resort Marathon
Hawks Cay Marathon
Hawks Cay Resort Hotel
Hawks Cay Resort Marathon
Hawks Cay Resort Hotel Marathon

Frequently asked questions

Is free cancellation available at Hawks Cay Resort?

Hawks Cay Resort provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hawks Cay Resort?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Hawks Cay Resort on Aug 17, 2025 start from $227.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hawks Cay Resort?

This hotel is located in Marathon, close to Curry Hammock State Park, Little Conch Key, and Long Key State Park. You'll also find Walkers Island and Keys Cable Park within a short drive.

Will I be able to park at Hawks Cay Resort?

Yes, uncovered valet parking is offered for USD 50.63 per day. Though parking is limited, accessible parking is also available.

Is there a spa available at Hawks Cay Resort?

Calm Waters Spa is the hotel's spa and services include prenatal massages, deep-tissue massages, reflexology, and body wraps.

Does Hawks Cay Resort feature a casino at the property?

No, Hawks Cay Resort doesn't have a casino.

Is there an indoor pool at Hawks Cay Resort?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What amenities will couples enjoy at Hawks Cay Resort?

This waterfront hotel offers many amenities for couples such as a private beach and 5 outdoor pools with some guestrooms featuring private plunge pools.

Does Hawks Cay Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hawks Cay Resort feature a restaurant that includes a breakfast menu?

Yes, Hawks Cay Resort has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Hawks Cay Resort allow pets to stay for free?

No, pets aren't allowed at Hawks Cay Resort though service animals are welcome.

Does Hawks Cay Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hawks Cay Resort?

The closest major airport to Hawks Cay Resort is Marathon, FL (MTH-Florida Keys Marathon), which is 10 mi away (14 minutes by car).

Can I book a room with a balcony at Hawks Cay Resort?

Yes, some guestrooms at this hotel offer either a furnished balcony or a lanai where guests can enjoy ocean or pool views.

Hawks Cay Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1029 reviews
Rating 8 - Good. 243 out of 1029 reviews
Rating 6 - Okay. 172 out of 1029 reviews
Rating 4 - Poor. 78 out of 1029 reviews
Rating 2 - Terrible. 57 out of 1029 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Stayed 4 nights in May 2025

8/10 Good

Mary

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

yugang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back !
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation that I wish could have lasted longer. Can’t wait to return. Bar service, housekeeping, everyone we interacted with was wonderful. Family room was the perfect size, I just wish it would have had a balcony.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jainel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great family resort
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property for young families. We rented a villa which was perfect for our needs. The pool in the backyard is a huge plus. The lagoon in Maine pool can get a bit crowded so get there early for a spot. Overall, the facilities were very clean. Landscaping every single day. They keep the grounds in top condition. We had a couple of minor issues and the staff were very attentive in addressing this for us. It's a very quiet tranquil area. Great for kids. We will definitely be returning!
Stayed 5 nights in Apr 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Room comfort

Average at best

The beds and room were very dated and uncomfortable. Weve gone multiple years in a row and this was the worse year.
Stayed 3 nights in Apr 2025

8/10 Good

Marcy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First trip to the Keys for our family. We loved the three bedroom townhouse we stayed in with our two teenagers. There is essentially nothing else on the resort so plan accordingly. The facility was clean and as we arrived before many guests checking in for Easter weekend, it was not too full initially. By midweek it was impossible to get a chair by the pool as guests had claimed all of the chases and chairs while there were only 20 people in the pool and 8 kids in the lagoon with the vast majority of the chairs empty but not free so I stood for two hours watching my kids as there is no lifeguard. The bartenders are friendly and the drinks were good but resort prices with no outside drinks or food. We had lunch at the poolside restaurant and the fish tacos were very good but inexplicably we all got a side of tortilla chips with no salsa. Again pricing is very high. Service there was good. The breakfast at the cafe is very over priced and the service there was not good. It seems like the workers could have used some help and that might have made them happier. So for 60 dollars I got two lattes, two breakfast sandwiches and a cup of fruit. I’m not a great chef and these breakfasts were of the same quality I’d have made if I had groceries. Not worth sixty dollars. I also watched a cashier openly roll her eyes at a customer and the speed was slower than I expect on vacation in the island time. Ate at Angler and Ale and that was also good but also very expensive and slow.
Stayed 5 nights in Apr 2025

4/10 Poor

Travis

Stayed 3 nights in Mar 2025

10/10 Excellent

scarleth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Anita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, restaurants close too early for later eaters.
Stayed 1 night in Apr 2025

10/10 Excellent

TAYMI

Stayed 2 nights in Mar 2025

10/10 Excellent

Darcy, Manistique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly and attentive staff. We hope to come back next winter!
Stayed 5 nights in Feb 2025

8/10 Good

Nikolay

Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah

Stayed 3 nights in Mar 2025

10/10 Excellent

MICHAEL

Stayed 3 nights in Feb 2025

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and pool was nice along with activities
Stayed 2 nights in Mar 2025

6/10 Okay

marjorie

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I am no stranger to traveling. I have watched lots of shows that mention this place and really highlighted the resort. I checked in very late on Saturday where I stood at the front for 10 minutes before anyone came to acknowledge me at check in. I was than given the wrong room information that consisted of staying at the marina village. We drove over there unpacked all our stuff from the car make our way up to the room and the keys didn’t work. That meant lugging everything back down reloading it to the car and driving back to the front check in. I was given the right room and back directions on how to get there. It was a terrible experience for check in to getting to my room. Once in the room I paid for beach view and had a room with pool view. No big deal I didn’t feel like being an annoying guest. We had flys coming out of shower drain the entire stay I reported it and maintenance came with a plunger. It didn’t take of the problem. The room was nice and comfortable with a nice balcony short walk to adult pool. The bed and pillow situation was completely uncomfortable I was actually ready to go home and sleep in my own bed by 3rd day. For the type of resort you think your staying at it definitely doesn’t have the customer service I was expecting. I won’t stay there again.
Stayed 3 nights in Mar 2025

4/10 Poor

Armando

Traveled with family
To expensive for the quality of service
Stayed 6 nights in Mar 2025

10/10 Excellent

Amber, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall property. Our particular unit was clean but needed updating and minor repairs
Stayed 4 nights in Mar 2025

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at hawks cay and it gets better every time! From the amenities, dining, many pools and activities, it is all wonderful! We can’t wait to go back!
Stayed 6 nights in Mar 2025