Heartbreaking Stay. We Deserve Better. I normally don’t write reviews, but this experience really needs management’s attention. I really hope management reads this because no one should have to experience what we did.
We arrived at the Super 8 in Manhattan, KS around 10 PM after a long day on the road, tired, just wanting to rest. Instead, when we opened our room door, a whole family of roaches was there to “welcome” us. It was disgusting and absolutely unacceptable.
I immediately went to the front desk and spoke with a Spanish lady named Brandie to ask if there was a cleaner room available. At first, I was told there were no vacancies, and when I asked for a refund, suddenly another room upstairs was offered. Unfortunately, that room wasn’t much better. The desk and microwave had visible dirty streaks like someone had wiped them with a used dirty towel. By that point, we were too tired to go hotel-hunting so late at night, but it was very uncomfortable to stay there knowing how unsanitary the rooms were.
The breakfast looked okay, but I couldn’t bring myself to eat, thinking about the roaches we’d seen.
This experience was completely disappointing and unacceptable. I hope management takes this seriously and addresses the pest and cleanliness issues immediately. Guests deserve a clean, safe place to stay. This was far from it.