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Novotel Makassar Grand Shayla

3.5 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Novotel Makassar Grand Shayla

Lobby lounge
Outdoor pool
Minibar, in-room safe, desk, laptop workspace
Exterior
Minibar, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115
  • Losari Beach
    ‪12 min walk‬
  • Pelabuhan Makasar
    ‪2 min drive‬
  • Center Point Of Indonesia
    ‪5 min drive‬
  • Makassar (UPG-Sultan Hasanuddin Intl.)
    ‪17 min drive‬

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Room options

View all photos for Executive Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Makassar

Novotel Makassar Grand Shayla places you next to Monumen Mandala and within a 10-minute walk of Taman Anggrek Clara Bundt. This 320-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Losari Beach - 12 min walk - 0.7 miles
  • Makam Pangeran Diponegoro - 19 min walk - 1.0 mile
  • Mall Ratu Indah - 2 min drive - 1.3 miles
  • Pelabuhan Makasar - 2 min drive - 1.6 miles
  • Center Point Of Indonesia - 5 min drive - 2.2 miles

Getting around

  • Mandai Station - 34 min drive
  • Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive

Restaurants

  • ‪Mr. Dav Coffee - ‬5 min walk
  • ‪Numericca 29 - ‬6 min walk
  • ‪Pisa Kafe - ‬8 min walk
  • ‪Bakso Kartika Chandrakirana - ‬6 min walk
  • ‪Rumah Makan Kaisar - ‬3 min walk

About this property

Novotel Makassar Grand Shayla

Family-friendly hotel with a full-service spa and a fitness center
At Novotel Makassar Grand Shayla, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 250000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a conference center.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and slippers. Other amenities include sofa beds, minibars, and electric kettles. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The onsite spa has couples treatment room(s). Services include massages.

Languages

English, Indonesian

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Jun 11 - Jun 12
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (48 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a negative COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 18 and up.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Is free cancellation available at Novotel Makassar Grand Shayla?

Novotel Makassar Grand Shayla offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Novotel Makassar Grand Shayla?

As of Jun 3, 2025, prices found for a 1-night stay for 2 adults at Novotel Makassar Grand Shayla on Jun 13, 2025 start from $41.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Novotel Makassar Grand Shayla?

This hotel in Makassar is within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. You'll also find Losari Beach and Pelabuhan Makasar within a short drive.

Is there parking available at Novotel Makassar Grand Shayla?

Yes, self parking is offered for free at the hotel.

Is a spa located at Novotel Makassar Grand Shayla?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does Novotel Makassar Grand Shayla have a casino on the premises?

No, Novotel Makassar Grand Shayla doesn't have a casino.

Will I find an indoor pool at Novotel Makassar Grand Shayla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Novotel Makassar Grand Shayla?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Novotel Makassar Grand Shayla have a hot tub?

No, there isn't a spa tub at this hotel.

Does Novotel Makassar Grand Shayla have a restaurant that serves breakfast?

Yes, Novotel Makassar Grand Shayla serves buffet breakfast each morning for a surcharge from its restaurant.

Will Novotel Makassar Grand Shayla allow pets to stay for free?

No, pets and service animals aren't allowed at Novotel Makassar Grand Shayla.

Does Novotel Makassar Grand Shayla have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Makassar Grand Shayla?

The closest major airport to Novotel Makassar Grand Shayla is Makassar (UPG-Sultan Hasanuddin Intl.), which is 12.9 mi away (31 minutes by car).

Are there rooms with balconies at Novotel Makassar Grand Shayla?

No, there aren't any guestrooms with balconies at Novotel Makassar Grand Shayla.

Novotel Makassar Grand Shayla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 49 reviews
Rating 8 - Good. 15 out of 49 reviews
Rating 6 - Okay. 6 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024

8/10 Good

Nurwajedi

Stayed 1 night in Mar 2024

8/10 Good

Hassan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service, room comfort

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023

2/10 Terrible

md amin siti noor'ain

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Alfred

Stayed 1 night in Jun 2021

6/10 Okay

Frido Ananta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020

8/10 Good

Fony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Good

All Good
Stayed 2 nights in Oct 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.

6/10 Okay

Verified traveler

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.

8/10 Good

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, the staff friendly, the response also good

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