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Palms Hotel & Retreat By Palette LondonĀ Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

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Photo gallery for Palms Hotel & Retreat By Palette LondonĀ Romford

Bar (on property)
Desk, soundproofing, iron/ironing board, free WiFi
Spa
Bar (on property)
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ā€Ŗ4 min driveā€¬
  • Place, Upminster Golf Club
    ā€Ŗ5 min driveā€¬
  • Place, O2 Arena
    ā€Ŗ41 min driveā€¬
  • Airport, London (LCY-London City)
    ā€Ŗ37 min driveā€¬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • 142 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • 167 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • 142 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About the neighborhood

Hornchurch

Located in Emerson Park, Palms Hotel & Retreat By Palette LondonĀ Romford is within a few miles (5 km) of sights such as Upminster Golf Club and Romford Golf Club. This 3-star hotel has 138 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Whitelands Dog Walking Area - 4 min drive - 1.1 miles
  • Upminster Golf Club - 5 min drive - 2.5 miles
  • ExCeL Exhibition Centre - 36 min drive - 19.0 miles
  • O2 Arena - 41 min drive - 20.8 miles
  • Tower Bridge - 51 min drive - 34.7 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ā€ŖCosta Coffee - ā€¬5 min drive
  • ā€ŖThe Ardleigh - ā€¬18 min walk
  • ā€ŖThe New Garden Cafe - ā€¬6 min drive
  • ā€ŖThe Hub - ā€¬17 min walk
  • ā€ŖMcDonald's - ā€¬17 min walk

About this property

Palms Hotel & Retreat By Palette LondonĀ Romford

Hotel in Hornchurch with a full-service spa and a nightclub
Guests of Palms Hotel & Retreat By Palette LondonĀ Romford have access to a full-service spa, a nightclub, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for GBP 100 per person one-way. The front desk is staffed 24/7 to help with access to locker space, concierge services, and luggage storage. Other amenities at this spa hotel include conference space, a terrace, and laundry facilities.
32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and desks. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

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Gidea Park Hotel
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
8.0 out of 10, Very Good, 320 reviews
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The price is $68
Dec 28 - Dec 29
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PMā€”-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Palms Hotel & Retreat By Palette LondonĀ Romford Hotel
Palms Hotel & Retreat By Palette LondonĀ Romford Hornchurch
Palms Hotel & Retreat By Palette LondonĀ Romford Hotel Hornchurch

Frequently asked questions

What is there to do within easy reach of Palms Hotel & Retreat By Palette LondonĀ Romford?

This hotel is situated in Emerson Park, close to Upminster Golf Club, Queen's Theatre, and Romford Golf Club. Thorndon Country Park is also within a driving distance of 4.3 mi.

Is there parking available at Palms Hotel & Retreat By Palette LondonĀ Romford?

Yes, self parking is offered for free at the hotel.

Is a spa located at Palms Hotel & Retreat By Palette LondonĀ Romford?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Palms Hotel & Retreat By Palette LondonĀ Romford include a casino at the property?

No, Palms Hotel & Retreat By Palette LondonĀ Romford doesn't have a casino.

Is there an indoor pool at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Palms Hotel & Retreat By Palette LondonĀ Romford?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a nightclub.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a hot tub?

No, there isn't a spa tub at this hotel.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a restaurant that serves breakfast?

Yes, Palms Hotel & Retreat By Palette LondonĀ Romford serves a full breakfast each morning for a surcharge from its restaurant.

Does Palms Hotel & Retreat By Palette LondonĀ Romford allow pets to stay free of charge?

No, pets aren't allowed at Palms Hotel & Retreat By Palette LondonĀ Romford though service animals are welcome.

Are there connecting rooms at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Palms Hotel & Retreat By Palette LondonĀ Romford?

The closest major airport to Palms Hotel & Retreat By Palette LondonĀ Romford is London City Airport (LCY), which is 21.5 mi away (41 minutes by car). Another top airport is London (SEN-Southend), which is located 21.3 mi away (36-minute drive).

Can I book a room with a balcony at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, there aren't any guestrooms with balconies at Palms Hotel & Retreat By Palette LondonĀ Romford.

Palms Hotel & Retreat By Palette LondonĀ Romford Reviews

Reviews

6.8
Rating 10 - Excellent. 39 out of 118 reviews
Rating 8 - Good. 26 out of 118 reviews
Rating 6 - Okay. 19 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 28 out of 118 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Danny

Stayed 1 night in Sep 2025

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ant

Stayed 1 night in Sep 2025

4/10 Poor

Mario

Business traveler
TV did not work. The sink was plug not working properly. People smoking in other rooms. There was rubbish outside my window and saw rats there no hairdryer in the room had to call reception to bring me one,This made me late in the morning so I could not have breakfast. I tried to cancel my breakfast and the guy on the reception said it would be difficult to get my refund back to which I was pretty annoyed about as wel. I did ask reception if I could move rooms they said there was none available but when I checked on various different hotel brokers I found thoat rooms were available so the guy on reception actually told a lie.Iā€™m sorry to say this all about my experience but itā€™s the truth. Donā€™t normally feedback but I just thought the owners should know.
Stayed 1 night in Sep 2025

10/10 Excellent

Thadwai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I liked it Thanks
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 3 nights in Sep 2025

8/10 Good

Mr jason w

Stayed 4 nights in Sep 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
Stayed 1 night in Sep 2025

8/10 Good

Glen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025

2/10 Terrible

Matt

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Terrible!!!!!

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!
Stayed 1 night in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Matilda

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Jade

Liked: Cleanliness

Wouldnt book again

When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return
Stayed 2 nights in Sep 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms ok and comfy and clean only downfall the brewing facilities donā€™t get topped up had to ask
Stayed 3 nights in Sep 2025

2/10 Terrible

Trevor

Stayed 2 nights in Sep 2025

2/10 Terrible

Matt

Business traveler
Disliked: Staff & service

Utterly appalling customer experience

I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldnā€™t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, ā€œthe computer is down, we cannot give you a room.ā€ By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.
Stayed 2 nights in Sep 2025

2/10 Terrible

Dan

Business traveler
Disliked: Staff & service

Overbooked and turned away

Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available. Several other guests were in the same boat. Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.
Stayed 2 nights in Sep 2025

2/10 Terrible

Steve

Stayed 3 nights in Sep 2025

2/10 Terrible

Lisa

Traveled with group
Liked: Cleanliness
Disliked: Staff & service

The worst breakfast ever!

The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Joe

Stayed 1 night in Aug 2025

2/10 Terrible

Inez

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
Stayed 1 night in Aug 2025