The staff in the hotel are very friendly since the first messages I sent. The hotel is ok, rooms small, and corridors to the rooms also very narrow, one door in front of other, think if both open at the same time won’t fit. To take the elevator, first you need to take stairs. The area is centric just the avenue where is the hotel is not convenient for anyone picking you up. No tours would go to that hotel, always telling you you need to go somewhere else. We stayed only 1 night and when we came balck from Porto we were glad we had a reservation in another hotel much more convenient and spacious, tours did go pick us up in that other one.