Lake Mary Universal Orlando Resort

"The staff was very friendly during check the check in process however I never received a welcome cookie like I previously saw other reviewers mentioned. Also there was no microwave in the room so I could not reheat any leftovers. There was also a $150 incidental fee charged that I was unaware would be charged during check in. The room was very clean but the bathroom needs to be renovated as the sink wood bottom was cracked and peeled off."

"Hotel is beautiful but the rooms need a little update and maintenance. It’s centrally located so transport to Universal City Walk Universal Studios and Islands of Adventure just a boat ride away. Quick ride to Epic as well, so super convenient. Overall I was pleased with our stay. With a little updating of the bathrooms and maybe adding a few amenities like free bottled water for the Kerig and/or a water filling station in the ice machine room, this would be a perfect 5 stars. "

"Check-in was ok, staff was pretty helpful but a bit surly. Property is old and in need of renovation but clean enough. The shower was horrible, no pressure at all. The sink in the bathroom had plenty of pressure but not the shower. It was barely a trickle! The breakfast was all right, some. hot items, yogurt, breads and fruit. The pool was very nice, the hot tub was not open and under some kind of construction. Needs more lounge chairs. Check out was easy since I was pre-paid. The shuttle drivers need to pay more attention to road signs. One driver ran three stop signs! And, unfortunately my seat in the shuttle did not have a working seat belt. Overall the stay was ok and the shuttle got me to and from the airport so I can't complain too much."