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Aparthotel

Portal House Apartments

3.0 star property

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Photo gallery for Portal House Apartments

A street view at dusk with a building featuring multiple windows and a door with a sign.
A hotel room with a bed, pillows, a vase with flowers, and a wall-mounted lamp.
Senior Apartment | Balcony
A hotel reception area with a wooden reception desk, a plant, and a window with curtains.
A breakfast buffet with various food items, including watermelon, grapes, croissants, and pastries.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment | Premium bedding, in-room safe, desk, laptop workspace

Superior Apartment

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment

A modern living room with a blue sofa, a coffee table, and a TV. There is a skylight above and a kitchen in the background.

Deluxe Apartment

  • City view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, a dining area, a coffee maker, and a TV.

Standard Room

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Junior Apartment

A hotel room with a large bed, wooden wardrobe, and wall-mounted lights.

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Senior Apartment

A modern hotel room with a dining area, kitchenette, and a TV mounted on the wall.

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Apartment

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Apartment

  • 419 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Apartment Superior

A hotel room with a large bed, two bedside tables, and a headboard with wall-mounted lights.

Apartment Superior

  • 861 sq ft
  • Sleeps 5
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Apartment Deluxe

A bedroom with a sloped ceiling, a bed with blue bedding, a desk with a chair, and two wall-mounted lamps.

Apartment Deluxe

  • 861 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed
  • Free WiFi

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About the neighborhood

Kraków

Located in Kraków Old Town, Portal House Apartments is adjacent to Royal Road and within a 5-minute walk of other popular sights like Main Market Square. The 20 rooms at this 3-star aparthotel include coffee makers and LCD TVs and guests can enjoy free breakfast.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 3 min walk - 0.2 miles
  • Cloth Hall - 5 min walk - 0.3 miles
  • Kraków Barbican - 6 min walk - 0.4 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 36 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪Taj - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Wódka - ‬1 min walk

About this property

Portal House Apartments

Portal House Apartments features free WiFi in public areas, conference space, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for PLN 200 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a banquet hall and a garden.
Each apartment is air-conditioned and has an array of amenities, including a coffee maker, free bottled water, and a safe. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Beds sport premium bedding and pillow menus, and the bathroom offers a rainfall showerhead and a hair dryer. Other standard amenities include a phone, a desk, and a wardrobe or closet. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 100 per day (1476 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is free cancellation available at Portal House Apartments?

Portal House Apartments provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Portal House Apartments?

As of Jul 22, 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on Jul 30, 2026 start from $144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Portal House Apartments?

This aparthotel is situated in Kraków Old Town, just steps from Main Market Square and Royal Road. You'll also find Wawel Castle and Planty Park less than a mile away.

Will I be able to park at Portal House Apartments?

No, there isn't parking at the aparthotel but you'll find nearby parking for PLN 100 per day (off-site parking (reservations required)).

Is there a spa available at Portal House Apartments?

Spa services at the aparthotel include deep-tissue massages.

Does Portal House Apartments have a casino at the property?

No, Portal House Apartments doesn't have a casino.

Will I find an indoor pool at Portal House Apartments?

No, there is no indoor pool at this aparthotel.

What will couples enjoy most about a stay at Portal House Apartments?

Amenities that appeal to couples at this aparthotel include in-room massages, a pillow menu, and a rainfall showerhead.

Are there hot tubs at Portal House Apartments?

No, there isn't a spa tub at this aparthotel.

Does Portal House Apartments have a restaurant that serves breakfast?

Portal House Apartments offers free buffet breakfast each morning though there is no restaurant.

Will Portal House Apartments allow pets to stay for free?

No, pets aren't allowed at Portal House Apartments.

Are there connecting rooms at Portal House Apartments?

No, there aren't connecting guestrooms at this aparthotel.

Where is the closest airport to Portal House Apartments?

The closest major airport to Portal House Apartments is John Paul II - Balice Airport (KRK), which is 10.6 mi away (36 minutes by car).

Can I book a room with a balcony at Portal House Apartments?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy city and courtyard views.

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 200 out of 239 reviews
Rating 8 - Good. 34 out of 239 reviews
Rating 6 - Okay. 3 out of 239 reviews
Rating 4 - Poor. 0 out of 239 reviews
Rating 2 - Terrible. 2 out of 239 reviews

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hazel

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location, lovely breakfast
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Milo

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location near town square.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rasmus

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice and clean hotel located perfectly in the city centre. Breakfast was great.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, check-in, communication, listing accuracy
clean room, great location hear main square. Good breakfast and very friendly and helpful staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, check-in, communication, listing accuracy
excellent location, clean accommodation and good breakfast. Highly recommended
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, nice team, very good breakfast, lots of options. Clean, modern decor and very quiet considering city centre. Would happily visit again 😁
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sheree

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was lovely, different hot items daily, continental was fresh and tasty. Check in was a breeze, check in staff friendly and helpful at all times. Very quiet hotel, you would not know anyone else was staying there.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Gillian Margaret

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms were very clean and comfortable. The staff were all helpful and spoke English fluently. There were shops, restaurants and pubs nearby.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location - walkable to the city square. The staff was friendly and helpful, and the room very clean.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rosena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was exceptional. The room was spacious and clean and quiet. Beds very comfortable. Breakfast was delicious. The apartment was located in a very convenient and central spot but nice and quiet. Would highly recommend.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, room comfort, communication
Lovely place, great location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mykhailo

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ken Martin

Liked: Cleanliness, amenities, communication
Good, but the breakfast was very simple
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, comfortable bed, good choice for breakfast and friendly, helpful staff. Hotel in a quiet street but within 2mins of main square and 10mins from main train station, 25mins from airport. Wouldn't hesitate to recommend and would definitely choose again if returning to Kraków.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and very helpful staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nikki Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, room comfort, communication

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, room comfort, communication
Great hotel in a fab location! Would definitely book it again
Stayed 1 night in Jul 2025