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Aparthotel

Portal House Apartments

3.0 star property
Aparthotel with free breakfast, steps from Royal Road

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Photo gallery for Portal House Apartments

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Reception
Senior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Garden
Deluxe Apartment | Private kitchen | Mini-fridge, microwave, coffee/tea maker, electric kettle

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Kitchen
  • Outdoor Space

Explore the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

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Room options

View all photos for Superior Apartment

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 226 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Kraków

Located in Kraków Old Town, Portal House Apartments is adjacent to Royal Road and within a 5-minute walk of other popular sights like Main Market Square. Each of the 20 rooms at this 3-star aparthotel includes a kitchenette, a microwave, and a minibar.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 3 min walk - 0.2 miles
  • Galeria Krakówska - 8 min walk - 0.4 miles
  • Wawel Castle - 14 min walk - 0.8 miles

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪MoaBurger - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪METRUM Restobistro - ‬1 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Portal House Apartments features free WiFi in public areas, conference space, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for PLN 120 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a garden and a banquet hall.
Each apartment is air-conditioned and features a kitchenette and space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Beds sport premium bedding and pillow menus, and the bathroom offers a rainfall showerhead and a hair dryer. Other standard amenities include a minibar, a coffee maker, and free bottled water. Bathrooms are shared; housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, Polish

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair
  • Travel crib

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is free cancellation available at Portal House Apartments?

Portal House Apartments provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see near Portal House Apartments?

This aparthotel is situated in Kraków Old Town, just steps from Royal Road and Main Market Square. You'll also find Oskar Schindler Factory and Wawel Castle within a short drive.

Will I be able to park at this aparthotel?

No, there isn't parking at the aparthotel but you'll find nearby parking for PLN 100 per day (reservations required).

Is there a spa available at Portal House Apartments?

Spa services at the aparthotel include deep-tissue massages.

Does Portal House Apartments have a casino at the property?

No, Portal House Apartments doesn't have a casino.

Will I find an indoor pool at Portal House Apartments?

No, there is no indoor pool at this aparthotel.

What will couples enjoy most about a stay at Portal House Apartments?

Amenities that appeal to couples at this aparthotel include in-room massages, a kitchenette, and a minibar.

Does Portal House Apartments have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Portal House Apartments have a restaurant that serves breakfast?

Portal House Apartments offers free buffet breakfast each morning though there is no restaurant.

Will Portal House Apartments allow pets to stay for free?

No, pets aren't allowed at Portal House Apartments.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Portal House Apartments?

The closest major airport to Portal House Apartments is John Paul II - Balice Airport (KRK), which is 10.6 mi away (28 minutes by car).

Can I book a room with a balcony at Portal House Apartments?

No, you won't find apartments with balconies at Portal House Apartments.

Portal House Apartments Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 106 out of 127 reviews
Rating 8 - Good. 19 out of 127 reviews
Rating 6 - Okay. 1 out of 127 reviews
Rating 4 - Poor. 0 out of 127 reviews
Rating 2 - Terrible. 1 out of 127 reviews

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow. Just wow.. 2nd time at this apartment! Absolutely beautiful.. we stayed at room 9 2 bedroom, dining room, living room, spacious, immaculate there is also a lift… the breakfast has a variety for everyone and nothing is to much trouble, very tasty. The staff are so helpful & friendly, sorted out transfers home for us. The old town is just around the corner from the apartments…also central to some quirky bars and restaurants.. Had a brilliant time and would definitely recommend and return..
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Great

Comfortable stay in a central location.
Stayed 4 nights in Jan 2025

8/10 Good

Kasia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was able to order a taxi at the desk. I could come and go as I pleased and at any time of night because there was a host 24 hrs a day at the front desk to buzz you in . I felt safe and enjoyed the area since it was just a block and half away from the head market square.
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, room comfort

Lovely place to stay

Great place to stay - wonderful location just off the Old Town. Apartment was very spacious and very clean. Staff were super friendly and helpful. Would definitely return.
Stayed 1 night in Feb 2025

10/10 Excellent

Harriet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Karl

Liked: Cleanliness, room comfort

Very good, so clean and comfortable

Stayed 2 nights in Nov 2024

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! A 10min walk to the main train/bus stations and Galeria Krakowska. The main square is minutes away, lots of small grocery stores,bars,and restaurants nearby. The room was clean,cosy,spacious and well equipped. Staff was friendly and professional, breakfast was yummy and varied. I'd definitely come back!
Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Liked: Cleanliness, room comfort

great location

The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, room comfort
Brilliant service, location and space
Stayed 2 nights in Sep 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, property conditions & facilities
Location was great. Room was spacious and nice. Mattress was a bit hard. Street got a bit noisy, but that seemed like a rare event - a room facing the courtyard wouldn’t have had the issue.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Marit

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
We had a wonderful stay at the Portal apartements, much thanks to Rosa and her very good piece of advice on Kraków.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Very clean and comfortable. All staff were very friendly and accommodating. Breakfast was included and offered an exceptional choice of hot and cold food, including fruit, pastries, meat and eggs and much more. The apartment is a 2 minute walk from Krakow old town square but positioned in a quiet side street. We will definitely return.
Stayed 5 nights in Sep 2024

8/10 Good

Eva Elisabeth

Traveled with group
Liked: Room comfort
Stayed 3 nights in Sep 2024