Family Resorts in Kingston, Kingston

"The elevator wasn’t working but the person at the front desk made things very easy for me and my family "

"When we first came in the lobby smelled nice and even though it was outdated it looked very well maintained and welcoming. While going to our room there was stains on the floor throughout the hallways and the elevator was very dirty. We got to our room and immediately you could smell the mildew like the carpet was wet but it wasn’t wet tot the touch. Then we discovered trash and debris in the bedside table in under the sink in the bathroom. The shower leaked constantly creating a very annoying sound for the duration of our stay, the tub would back up with water and had so many stains in it. When we opened the closet door there were patches and stubs on the wall and a huge while that was cut out exposing pipes l, the ironing board was so dirty and stained up we refused to use it. The beside lamp didn’t work and the person on the other side of our conjoined room kept turning the handle and trying to open the door which was unsettling! We had no towels when we got there, no body wash and the shampoo was broken off the wall and just sitting in the tub. They offered continental breakfast but they way everything else looked, I was terrified to eat there. We brought these issues to the front desk and she portrayed to have an attitude because we had issues with the quality of the establishment. She did offer to change rooms but said that they wouldn’t be much different. We asked for a discount and she said that she couldn’t give any further discount because we booked through Expedia "

"We enjoyed the hot tub immensely. My Wife was thoroughly pleased while in the hot tub and relaxed."