The room was clean, but very dated. The bedding was poor quality. The mattress was so old and uncomfortable I considered finding another place to stay. The front desk did not seem able to provide any customer service unless they first checked with the manager. And the manager never seemed to be around. After three nights of trying to work with a solution for the ancient mattress, it was replaced. Bed pillows were equally poor quality. With one exception, front desk staff was indifferent and unconcerned with providing customer service. Maid service was every third day. Given the room cost, it is my opinion maid service should be every day. Parts of the hotel were under construction, and were closed to guests. This was not disclosed in the reservation. The location of the Mana Kai is the best, but it was not enough for us to return, given the other negative issues.