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Cinnamon Citadel Kandy

4.0 star property

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Photo gallery for Cinnamon Citadel Kandy

2 restaurants, breakfast, lunch, dinner served; local cuisine
Property video
2 restaurants, breakfast, lunch, dinner served; local cuisine
Cafe
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Place, Udawatta Kele Sanctuary
    ‪3 min drive‬
  • Place, Bahirawakanda Vihara Buddha
    ‪4 min drive‬
  • Place, Kandy Clock Tower
    ‪4 min drive‬

Room options

View all photos for Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(2 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Minibar, in-room safe, desk, iron/ironing board

Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(1 review)
  • 440 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Exterior

Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Exterior

Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Minibar, in-room safe, desk, iron/ironing board

Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Kandy

Cinnamon Citadel Kandy places you within 2 miles (3 km) of Asgiri Maha Viharaya and Commonwealth War Cemetery. This 4-star hotel has 119 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking.

What's nearby

  • Asgiri Maha Viharaya - 20 min walk - 1.1 miles
  • Udawatta Kele Sanctuary - 3 min drive - 1.2 miles
  • Bahirawakanda Vihara Buddha - 4 min drive - 1.2 miles
  • Kandy Clock Tower - 4 min drive - 1.6 miles
  • Asgiriya Stadium - 4 min drive - 1.9 miles

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • ‪Put Chutney - ‬6 min drive
  • ‪Kandy Myst by Cinnamon - ‬4 min drive
  • ‪Jr Kandyan Thaza - ‬6 min drive
  • ‪Balaji Dosai - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive

About this property

Cinnamon Citadel Kandy

Cinnamon Citadel Kandy features an outdoor pool, a children's pool, and a gym. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for USD 85 per person. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Bar (on property)
Radisson Hotel Kandy
Kandy
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 527 reviews
$67 nightly
The price is $82
Apr 8 - Apr 9
Total with taxes and fees
Radisson Hotel Kandy

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Are free cancellation options available at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on Apr 19, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Cinnamon Citadel Kandy?

This hotel is located in Kandy, close to Kandy Clock Tower, Wales Park, and Royal Palace of Kandy. You'll also find Kandy Lake and Udawatta Kele Sanctuary within a short drive.

Will I be able to park at Cinnamon Citadel Kandy?

Yes, valet parking and self parking are offered for free at the hotel. Though parking is available on request, accessible parking and free RV/bus/truck parking are also available.

Does Cinnamon Citadel Kandy include a casino on the premises?

No, Cinnamon Citadel Kandy doesn't have a casino.

Will I find an indoor pool at Cinnamon Citadel Kandy?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 7:00 PM.

What do couples enjoy most about Cinnamon Citadel Kandy?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Cinnamon Citadel Kandy?

No, but this hotel does have a sauna.

Does Cinnamon Citadel Kandy feature a restaurant that includes a breakfast menu?

Yes, Cinnamon Citadel Kandy has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Cinnamon Citadel Kandy allow pets to stay for free?

No, pets and service animals aren't allowed at Cinnamon Citadel Kandy.

Are there connecting rooms at Cinnamon Citadel Kandy?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Cinnamon Citadel Kandy?

Yes, every guestroom at Cinnamon Citadel Kandy comes with a balcony with some featuring river or garden views.

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 346 reviews
Rating 8 - Good. 120 out of 346 reviews
Rating 6 - Okay. 34 out of 346 reviews
Rating 4 - Poor. 9 out of 346 reviews
Rating 2 - Terrible. 8 out of 346 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Suren

Stayed 1 night in Dec 2025

6/10 Okay

Supun

Stayed 2 nights in Dec 2025

10/10 Excellent

Chathurika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing!
Stayed 1 night in Dec 2025

10/10 Excellent

Nigel

Stayed 1 night in Dec 2025

8/10 Good

Krishnan

Traveled with family
Liked: Cleanliness, staff & service
Staff was kind
Stayed 2 nights in Dec 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
Stayed 1 night in Dec 2025

8/10 Good

KESSEVEN NAIDOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Stayed 2 nights in Nov 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohamed Fiyas

Stayed 5 nights in Nov 2025

8/10 Good

Mahinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel trip

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Warna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Kandy
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
Stayed 3 nights in Jun 2025

8/10 Good

SAMSON, rockwall

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Stayed 3 nights in Apr 2025

2/10 Terrible

Margaret

Stayed 2 nights in Feb 2025

10/10 Excellent

Neloufer

Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene spot in Kandy

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Buffet

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Stayed 1 night in Oct 2024

8/10 Good

Vivek, LosAngeles

Liked: Cleanliness
Overall old but good. Nice stay
Stayed 2 nights in Jan 2025

8/10 Good

Vivek, LosAngeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As
Stayed 1 night in Jan 2025

8/10 Good

tyler, Pleasant Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel & staff
Stayed 2 nights in Dec 2024

8/10 Good

Ramasamy

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad, but could be better

Service, rooms and comfort was spot on. Can do better with food options and quality.
Stayed 1 night in Dec 2024

10/10 Excellent

Ramasamy

Stayed 1 night in Dec 2024

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