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Kampala Serena Hotel

5.0 star property
Luxury hotel with 6 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Kampala Serena Hotel

Stunning staircase with ornate metal accents and decorative patterns on the walls.
Relax in style with plush sofas, armchairs, and a coffee table in our elegantly furnished lobby.
Enjoy a romantic dinner amidst lush surroundings and a serene pool.
Stunning city views from the comfort of your room, with large windows offering a glimpse of the urban landscape.
Banquet hall with a stage, seating for formal events, and a high ceiling with draped fabric.

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Kintu Road, Kampala, 256
  • Uganda Golf Course
    ‪10 min walk‬
  • Makerere University
    ‪2 min drive‬
  • The Acacia Mall
    ‪3 min drive‬
  • Entebbe (EBB-Entebbe Intl.)
    ‪46 min drive‬

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Room options

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Business Suite

  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room

9.6 out of 10
Exceptional
(13 reviews)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, Courtyard View

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Kampala

Located in Nakasero, Kampala Serena Hotel is a leisurely stroll from sights such as Uganda Golf Course and Independence Monument. This 152-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.5 miles
  • Uganda Golf Course - 10 min walk - 0.6 miles
  • Makerere University - 2 min drive - 1.4 miles
  • The Acacia Mall - 3 min drive - 1.4 miles
  • Embassy of the United States - 3 min drive - 1.9 miles

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury hotel with 6 restaurants and a full-service spa
Guests of Kampala Serena Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for UGX 242750 per person one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
32-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Minibars, free weekday newspapers, and safes are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French

Similar properties

Relax in a tranquil outdoor space surrounded by lush greenery and comfortable seating.

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  • Pool
  • Spa
  • Kids pool
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8.2 out of 10, Very Good, 202 reviews
$187 nightly
The price is $223
Aug 8 - Aug 9
Total includes taxes and fees
Sheraton Kampala Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10,290 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for UGX 150.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon—-6:00 PM
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 61491

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Is a free cancellation option available at Kampala Serena Hotel?

Kampala Serena Hotel offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Kampala Serena Hotel?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on Aug 2, 2025 start from $227.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Kampala Serena Hotel?

This hotel is situated in Nakasero within a short 8-minute walk of Uganda Golf Course and also 11 minutes on foot from Independence Monument. You'll also find The Acacia Mall and Uganda National Museum within a short drive.

Is there parking available at Kampala Serena Hotel?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Kampala Serena Hotel?

Serena Maisha Spa is the hotel's spa and services include Swedish massages, deep-tissue massages, couples treatments, and detox wraps.

Does Kampala Serena Hotel include a casino?

No, Kampala Serena Hotel doesn't have a casino.

Is there an indoor pool at Kampala Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Kampala Serena Hotel?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature Champagne service.

Does Kampala Serena Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Kampala Serena Hotel have a restaurant that serves breakfast?

Yes, Kampala Serena Hotel has 6 restaurants, and serves breakfast for a surcharge.

Does Kampala Serena Hotel allow pets to stay free of charge?

No, pets aren't allowed at Kampala Serena Hotel.

Does Kampala Serena Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Kampala Serena Hotel?

The closest major airport to Kampala Serena Hotel is Entebbe Intl. Airport (EBB), which is 26.1 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Kampala Serena Hotel?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or courtyard views.

Does Kampala Serena Hotel have a wedding venue on site?

Take advantage of the wedding venue at Kampala Serena Hotel if you plan to say "I do" during your trip.

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 207 reviews
Rating 8 - Good. 34 out of 207 reviews
Rating 6 - Okay. 7 out of 207 reviews
Rating 4 - Poor. 3 out of 207 reviews
Rating 2 - Terrible. 3 out of 207 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Momodou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Stayed 3 nights in Apr 2025

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Stayed 2 nights in Apr 2025

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Gulf Glass

Stayed 1 night in Mar 2025

2/10 Terrible

ADAM

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honest Review of This Hotel I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC. The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025. One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance. The carpet smelled awful, giving off a haunted house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern. Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here
Stayed 7 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2025

10/10 Excellent

Nassim, Zurich

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Stayed 1 night in Mar 2025

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Stayed 1 night in Jan 2025

10/10 Excellent

Bikramjit

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Elizabeth

Business traveler
I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Stayed 4 nights in Jan 2025

10/10 Excellent

FARUK, ISTANBUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The steam bath too old
Stayed 2 nights in Jan 2025

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maddaline

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Service!
Stayed 6 nights in Jan 2025

10/10 Excellent

Troyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ahmed, MINNEAPOLIS

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. There were a few other events with high level delegates that caused some traffic congestion getting to and from the hotel. I would stay here again
Stayed 4 nights in Jan 2025

10/10 Excellent

Troyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
Stayed 8 nights in Dec 2024

10/10 Excellent

Peace

Stayed 3 nights in Dec 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

4/10 Poor

Aegis

Stayed 4 nights in Sep 2024

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