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Sheraton Kampala Hotel

4.0 out of 5.0

Recent guest reviews

Very good rooms, clean hotel, nice communication with the staff :) Very conducive environment, very awesome pool, gym, tennis court, parking and other many amenities that I interacted with. I did enjoy my trip

From Checkin to check out the staff are very professional. For 3 days stay, I have enjoyed the hotel services. I had an executive suite with fruits and all I needed in the room. Suite was spacious and clean

An establishment is only as good as its people and this hotel has its fair share of friendly and responsive staff. While right in the middle of the City, it is next to a beautiful well manicured park that breaks the monotony of a concrete jungle - perfect for that short business trip.

This room was clean and comfortable. The breakfast buffet was delicious and had a great variety of food. The staff is wonderful and very friendly. This was my first trip to Uganda and the Sheraton made my stay a great experience.

The Hotel is very nice and very friendly staff all around you. Everyone is helpful even if its not related to there department / restaurant / coffee shop. The lawns are lush and green and very well maintained. The rooms are very comfortable and clean.

The whole hotel is generally nice, I loved the well trimmed green gardens and trees that provide sufficient fresh air inside and out of the building. The building is not damaged and looks appealing. I liked the staff who were smart and at any disposal to help with directions and services. I would say in short, the place is so welcoming.

I have run into a number of issues with visas, flight, luggage etc. Every time, the team at concierge and reception kindly advise and support me. Special thanks to Carol and Yunes who have supported me in a broken bag and a missed flight. Thank you to the team at Sheraton. Loyal guest forever.

I had a fantastic time at the Sheraton Kampala. The hospitality was amazing. The rooms, the meals and the general reception was quite exceptional. I would recommend the hotel to my friends and all my contacts.

I have stayed at the Sheraton multiple times on business trips to Kampala. Overall I have been very satisfied with the room, food options and service. One item that has been problematic is the band playing late into the early morning hours - when arriving as I usually do late at night and needing to sleep, loud music until 2:30am is not helpful.

The front desk staff and the quality of food is great -- at least 5 stars for each. However, the rooms are small and the bathrooms are small, and there is ABSOULTELY insufficient lighting in the rooms and bathrooms. The hotel claims to have been recently renovated, and I can't believe that I am the first guest to have complained about the lighting, so why hasn't the hotel listened to its guests? In addition, in rooms with a shower/tub, the tub sides seem unusually high -- an accident waiting to happen (when you must climb over the sides to enter or leave the tub/shower.

Ternan Avenue Kampala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sheraton Kampala Hotel places you within 2 miles (3 km) of Gaddafi National Mosque and The Acacia Mall. This 236-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In central Kampala, the hotel is also close to Mulago Hospital and British High Commission.


There are ample dining options with 5 onsite restaurants, including Paradise Grill, which specializes in barbecue. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Sheraton Kampala Hotel's 236 rooms are recently renovated and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.

Property features

Sheraton Kampala Hotel features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for USD 50 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Classic Room

King 1 | Twin 2 | Sleeps 3

Club Room

King 1 | Twin 2 | Sleeps 3

Presidential Suite

King 1 | Sleeps 3


King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 651 reviews