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Sheraton Kampala Hotel

4.0 out of 5.0

Recent guest reviews

Sheraton Kampala is a great place with very friendly and responsive staff. The environment is lovely and makes for a good place to stay for business and pleasure. The central location of the hotel makes it easy for guest to move around

The sheraton is in the heart but no so crowded centre of Kampala. Do not expect luxury, You to consider where you are. pircey, but howeer a good option especially to work and meet. Staff is even too much friendly and helping. rooms have basic facilities it is not unusual fo find some flaws (i.e. safety box, shower, things like these). Cleaning is not at top but acceptable for experienced travelers. old furniture but great view from rooms inside a wide garden. security at top for Kampala. In conclusion very good for business, for tourism te price is high and other options could be of more valuable.

you deserve a better breakfast: soy milk, vegan food, more local fruit, less western poison Jacuzzi is a good idea as well mix of old and new style is wonderful garden is perfect people are polite xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This has been my fifth visit to the Kampala Sheraton. I have deliberately chosen the Sheraton over other more expense hotels because of the helpfulness and friendliness of its staff. The hotel rooms whilst dated and a little tiered are acceptable but got worse in the superior rooms over the year. Bathroom fittings and fittings an example. I have however, seen a deterioration in services in two areas over my visits. One is the service in the bar/restaurant terrace where a two course meal can take up to two hours to order and deliver. And orders are frequently confused. The quality of the food is good. The valeting and cleaning of the room have been poor on Sunday the room was never cleaned or re-stocked and there were constant failures during the visit to refresh items such as, bathrobes, tissues, coffee meal, laundry lists etc.

Flew all the way from South Africa, got here and am told after I kindly explained I will only stay 2 days as my trip changed due to business arrangements changing, that I can’t change my booking as it was confirmed online 7 days, forcing me to pay in full even if I’m not here. Not even prepared to compromise with me. Rate given and confirmed $1151 till I reached and it changed to $1400 “taxes excluded” on booking.com Also Breakfast excluded which is another $20 and room is shockingly cold, wind coming through as it’s pouring outside. I travel to many hotels and this is my worst experience to date. Quick to take your money and not give the service you pay for !

Hotel full so could not check-in until 8pm due to late check-outs. As room was cleaned in a hurry and as the hotel was full it must have been the last partially habitable room available. There was a large hotel in the carpet, the light bulbs in the lamps were dead, there was no kettle in the room, the shower head was broken, the sheets were clean but stained and the lower sheet too small for the actual bed. I arrived at 7:15am for breakfast and there were no clean glasses, fruit juice was finished, fruit limited availability - I grabbed a coffee, a piece of toast and checked out earl, cancelling my second night at the hotel. Previously the hotel was dated and mediocre but the hotel has gone downhill. They may have invested in smart new uniforms for all the staff but they should perhaps have spent some additional funds on the renovation of what is an outdated and seriously overpriced establishment - a 3* at best with 5* prices.

I found the Sheraton Kampala to be a very nice and quite luxurious hotel. The room was comfortable and well provided, the overall facilities were excellent and the staff were lovely. Good restaurant choices and two great bars. I really enjoyed my time here and hope I get a chance to return.

Loved the interior design & outdoors landscape, respect the professional staff with a wonderful smiles, the cleanliness of the room, delicious food, good internet coverage, nice hair salon, overall hospitality made my stay very comfortable. One of the best ever New Year event I attended.

Enjoyed the meals and hospitality. The team received me well and catered to all my needs. The entertainment was equally good though I wish there were more buffets in the evening. All in all I had a very good time.

The hotel is located in Kampala center and is surrounded by wonderful garden. The room is good, with comfortable bed and bath and great view over the gardens and city. The (not-included) breakfast buffet had very good selections of good food to accommodate all. The round swimming pool is also an attraction, where you can spend some time, watching the marabou storks that are nesting on the neighboring trees. Dinner buffet was a bit disappointing, especially for vegetarians. It looked like the a-la-cart would have been be a better choice. The service was good and the staff very friendly and helpful. Bear in mind that there are many traffic jams in Kampala, so take extra time if you need to get anywhere by car.

Ternan Avenue Kampala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sheraton Kampala Hotel places you within 2 miles (3 km) of Gaddafi National Mosque and The Acacia Mall. This 236-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In central Kampala, the hotel is also close to Mulago Hospital and British High Commission.


Dining

There are ample dining options with 5 onsite restaurants, including Paradise Grill, which specializes in barbecue. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Sheraton Kampala Hotel's 236 rooms are recently renovated and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.


Property features

Sheraton Kampala Hotel features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for USD 50 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 3

Club Room

King 1 | Twin 2 | Sleeps 3

Presidential Suite

King 1 | Sleeps 3

Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 786 reviews