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Sheraton Kampala Hotel

4.0 out of 5.0

Recent guest reviews

Sheraton.. you expect a nice hotel, with pleasant rooms.. for a room at 180 usd.. and you get a room which is old fashioned, noisy because of the noise from the bar. The bathroom is narrow. No shower. No room to put all your make up and other stuff. Low choice for breakfast. Do not recommend at all

Me and my wife we went back to Sheraton for our 4th Wedding anniversary and for us a meaning of greatness and the attachment coming in from the exciting of the best wedding ever and landing to a place i have never been! very consistent service always from that day in our suite until our most latest recent stay... Besides being close to a room where there was some pounding and repairs, i give This property 5 not 6 for this noise during my four day stay..... Professional staff from all, gate, cleaners, room service, pool attendants all super p[olished...

It is a great property, lush green. The rooms are well kept and very comfortable. The lounge is good with reasonable choice of food and beverages. The hospitality is great, with every one more than willing to assist.

Very high price paid for low quality accomodation. The hotel is old and has not been refurbished for a great while. The hotel and especially the rooms are dirty and i caught an allergy due to dust. The carpet in the room was very dirty and full of dust. The only good points: The breakfast which is good and the bar. The conference rooms are big and can accomodate important events.

I stayed in Sheraton Kampala for a week and thoroughly enjoyed it. Though not the most up to date interior, I found the service of room staff to be above average. I especially appreciated the suggestion by the lady doing turn-down service to call the nurse after I asked if they had a pharmacy in the hotel. She called the nurse who arrived 2 minutes later. The nurse was very helpful and gave me all the required medicine and instructions, which allowed me to be operational for the remainder of my stay. TOP! Thanks to all.

I spent 16 nights at the Sheraton Kampala. There was excellent services and comfort throughout that stay. The staff were as ever courteous and friendly. The room was kept neat. I was happy about concern for environment and the opportunity to make my contribution. It was fun to participate on the 50 years anniversary run. I had a great stay.

The hotel is beautiful. Clean, quiet, with all the amenities one could hope for. I moved over here from another hotel because of the WiFi, and I have been happy here at the Sheraton. I have to just write one criticism: Restaurant Servers need more training. They are inconsistent. I just came from breakfast in the Victoria Room, and in 20 minutes of sitting and eating, I was asked 8 different times if I wanted this, could they take my plate, did I want tea, water, coffee.....every minute a waitress was at my table asking if I needed another thing. I was trying to eat my breakfast quietly and in peace, but every minute there was somebody else at my table. I know the servers think they are being helpful, but in the US, generally waiters check in with you once when you first get your food, then wait 5-10 minutes, check in one more time, and then leave you alone. Asking too many times is not helpful - it is intrusive and bothersome. When one waitress asked me if I wanted tea, I told her I would get it myself - it is a buffet. And she refused and brought me tea anyway. It seemed like she was trying to get a tip, but for a buffet, I was totally fine getting my own tea. Restaurants: ASSIGN stations to waiters and waitresses, so that 3-4 people are not stopping by and asking you if you need something every minute. On the contrary - last night, at the Paradise Cafe, I ordered my meal for dinner, and I did not see my waiter for 30 minutes. Then he came to tell me that the kitchen was missing an ingredient for my dish, and that we are just waiting for it......rather than coming back right away to ask if I wanted to order something else. I ordered at 6:08 PM, and my small salad plate came at 6:40. It is clear that the restaurant managers are not training the servers adequately, and the service changes in quality. Other than the food service, the hotel is lovely and I would definitely stay here again.

The rooms are outstanding. I had a executive room, so I may be biased! The breakfast is fantastic. They offer quite a lot of food. The dinners are marvellous. There's something for everyone at the buffet dinner!

I always stay here when in Kampala. It is very central with lovely grounds and a great gym. Throw in good WiFi and I have all I need. On the downside the bars lack atmosphere and there are lots of staff just milling around with no clear purpose other than to stop the bar girls heading upstairs. The bathrooms are desperately in need of an upgrade. Breakfast is really good but again some staff seem to have no purpose. One took my coffee order really enthusiastically three times and continued to wander around with no coffee anywhere to be seen.

I stayed for 12 days. The first room they put me in was possible the worst room in the whole building. Poorly converted bath to shower. and the air con was not working. Surely they know this before I check in? Well, it could not be fixed so they moved me to another room the following night at 23:30. Well, a much better room with a better layout and room to move in the bathroom. Not sure how they do it as the overall room dimensions are the same! but this one's fridge did not work. Also the plug at the desk for your laptop etc did not work. And the air con also started making a noise by day 7 when a repairman had to come and fiddle. The lifts are not synced for some unknown reason - not what I expect from a Sheraton. Then to top if all off, the main issue I have with this hotel is that we (as guests for multiple days) had to be physically searched every time we entered the hotel. And this search happened twice. We had to get out the car and be searched at the gate, and then 50m down the entrance, again at the hotel lobby. I realize that there was an issue in Uganda, but this was ridiculous. Especially since other more important guests, or diplomat cars, or employees simply ambled past, and were not subjected to the same ridiculous search procedures. Overall, not great. I would recommend somewhere else for a more comfortable stay.

Ternan Avenue Kampala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sheraton Kampala Hotel places you within 2 miles (3 km) of Gaddafi National Mosque and The Acacia Mall. This 236-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In central Kampala, the hotel is also close to Mulago Hospital and British High Commission.


Dining

There are ample dining options with 5 onsite restaurants, including Paradise Grill, which specializes in barbecue. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Sheraton Kampala Hotel's 236 rooms are recently renovated and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.


Property features

Sheraton Kampala Hotel features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for USD 50 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 3

Club Room

King 1 | Twin 2 | Sleeps 3

Presidential Suite

King 1 | Sleeps 3

Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 764 reviews