Sheraton Kampala Hotel4.0 out of 5.0
Recent guest reviews
all the staff was amazing and friendly and our room was kept so nice. The food was so good. We were greeted every morning with a big smile from your employees. Even the checkout was wonderful. I will definitely recommend the Sheraton to my friends and family. When you visit a far away country, it's always so nice to feel at home.
Each of my stays at the Sheraton have been great. They have excellent customer service. It's time for the rooms to get a makeover as it's outdated. The bathrooms have long use stains, etc. The elevator security was recently updated to require a room card for access.
Rooms are dated. Customer care is average at best. Front desk/reception: friendly Food: cold be better. A colleague had stomach issues after eating fish. Certainly not a 5 star hotel. I rate it at 3.5
I chose Sheraton Kampala as a venue for a 5-day international workshop and could not have been happier. The location is great, and the grounds are beautiful. Staff is super friendly and helpful. The food is consistently excellent, with great selection and variety both at breakfast and lunch, with lots of salads and fresh fruit, as well as international and local choices. A small, but endearing detail - they grow their own lettuce and herbs in the garden. Dinner is served at an outdoor patio with good live music - a lovely experience. The gym is a bit small, but offers aerobics classes. Conference services were excellent - very responsive and professional, with all our needs taken care of. The equipment never failed, and a technician stayed in the room for most of the time. The WiFi connection was consistently strong everywhere in the hotel. Coffee breaks were plentiful, with friendly and flexible staff. For the first time in my professional career, I did not have a single problem with my portfolio bill. The only improvement I would suggest is that housekeeping staff could use a bit more training on their "green choice" policy. But overall, it has been a wonderful experience and I can't wait to come back.
Generally, it was good time in my business stay in Sheraton Kampala, Uganda. & I would like to thanks all staffs of the hotel for their good hospitality during my stay in the hotel from July 30, 2017 to August 06, 2017. Thanks all!!
I frequent this hotel as a preferred choice, mainly due to the gym and I am very grateful to the recent upgrades.The gym staff are friendly and helpful in assisting me on my gym routines. Keep on with the upgrades and improvements, they are appreciated.
The hotel was generally good. my first room had no hot water and resolution took very long. I had to make several follow ups for it to be resolved. When i was moved to the other room there were no bed slippers and it wasnt as fancy as the first one. Having been inconvinienced I thought I would be pampered and given a better room to compensate for the cold shower I had.
My second stay at Kampala Sheraton within few monhts, and it was a great stay again, with very helpful and supportive staff. The view from lounge is very nice and the food in restaurant was delicious.
You can tell that the Sheraton had once been a superior hotel in Kampala, but the rooms are in need of a good upgrade. Carpets were stained, curtains are outdated and the bathrooms need a facelift. The service, however, was fantastic. Everyone was very helpful and polite, and the hotels location was convenient and we all felt safe.
Appreciated upgrade to the club floor. Overall nice experience but room needs more light and more switches (particularly in the bedroom). Some renovation would be important as most fixtures (in the bathroom, for instance) were kind of old.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Sheraton Kampala Hotel places you within 2 miles (3 km) of Gaddafi National Mosque and The Acacia Mall. This 236-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In central Kampala, the hotel is also close to Mulago Hospital and British High Commission.
There are ample dining options with 5 onsite restaurants, including Paradise Grill, which specializes in barbecue. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Sheraton Kampala Hotel's 236 rooms are recently renovated and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.
Sheraton Kampala Hotel features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for USD 50 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 692 reviews