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Sheraton Kampala Hotel

4.0 out of 5.0

Recent guest reviews

If you have a room on the south or west side you will be miserable. The out door music cranks up every night around 9 and keeps going until 3 am. I'm the rest of the hotel is delightful with great food and a great location

Nice and big hotel with a nice hotel area. Has three nice restaurants with good food, very serviceminded staff! They are located both outside in a nice area and inside. The breakfast is great, the dinners are fab too. The hotel has shops inside its big reception area, from clothes to cake shop, chocolaterie + +. The gym area is not very big and can get pretty crowded, but you will still manage to get a pretty good workout. I very much recommend to ask the personal trainers if they can stretch you after training! IBRAHIM was great! :-) In addition to gym, the hotel has a big pool area, squash courts, tennis and basketball court, punching bags, spa with nice prices and very nice sportsmassage (PAIN = quality) and more gentle massages. Compared to other hotels I have lived in in Uganda, Sheraton Kampala definitely rules them all!

Went there for business and claim to be 5 stars hotel....may be in early 80’s now this hotel is so old, bathroom are from Stone Age and carpet is probably dirty as street around. The first night was not able to sleep as coughing a lot due to dust in room, likely in this carpet. So 3.00 am went to reception and asked to change room. They put me in bigger room but same Stuff or carpet. The Aircon was extremely noisy, lucky me the weather didn’t require to have Aircon all the time. They are claiming they do renovation, but with such name and still charging price of 5 stars is just rip off! If you want to keep the banner of Sheraton you should have close it and make renovations, and honestly even if you wanna keep open then you should have done renovation much earlier, you are 20 years late. Really don’t recommend this hotel, except if you wanna experience 80’s style hotel with the dust in carpet since this time.

Got the best experience from Godfrey of concierge, who always ensured that I get to and from the office on time. Diana and Richard who ensured i got comfortable rooms during my stay and were very helpful. They made me feel home away from home.

The hotel is very nice, the people very friendly and helpfull, the service is excellent. Breakfast is great. The food on the terrace and at the bar is also great. The terrace is very nice. The room is quite comfortable. Just the bathroom is no big deal.

Have stayed in the hotel four times this year. Have experienced friendly service from all staff. The facilities are good and well maintained. What impressed me most is honesty of housekeeping staff. Had left my wallet and I was called to collect it within a few hours and it was intact. This will be my place anytime I am in Kampala, thanks.

Very good welcoming at the reception during check-in and also when I checked-out Good room and services, but just loud music playing till late at night which is not comfortable at all. Nice restaurant and breakfast

This hotel is fair enough for business but the rooms/premises need some renovation/remodeling. The side facing the road is extremely noisy and you should ask for a room on the other side. Restaurants are ok even if they are not the fanciest. Staff is friendly and helpful.

I came to Uganda on special trip and I was very tired and exhausted after a long work from my country South Africa. On my second day I went to a spa in the hotel here but my body needed something different,so I decided to go to Sheraton gym and I met a trainer called Ibrahim Oooh what that guy did to me I will never forget the exercise he made me to do it was like a body therapy wow 🤗 I felt amazing 😉 it was like I’ve never trained in my life. Keep it up Ibrahim I wish I can take you with to my country to be my personal trainer for me and my wife!

good in most of the issues but the rooms will need to be upgraded and the internet is not working in my room so the hotel management decided to move me in a better room as i have stayed for 6 days. i have lost something in my bathroom , a bag with things inside but it is worthless as the hotel house keeping can not find it,

Ternan Avenue Kampala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sheraton Kampala Hotel places you within 2 miles (3 km) of Gaddafi National Mosque and The Acacia Mall. This 236-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In central Kampala, the hotel is also close to Mulago Hospital and British High Commission.


Dining

There are ample dining options with 5 onsite restaurants, including Paradise Grill, which specializes in barbecue. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Sheraton Kampala Hotel's 236 rooms are air-conditioned and provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include free bottled water, safes, and phones.


Property features

Sheraton Kampala Hotel features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for USD 50 per person one way. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this golf hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 3

Club Room

King 1 | Twin 2 | Sleeps 3

Presidential Suite

King 1 | Sleeps 3

Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52.0% of guests recommend this hotel

Total of 863 reviews