We’ve stayed in many condos while visiting Hawaii over the years. This place has a wonderful location- right across the street from Magic Sands Beach and close to the free trolley. However there are a number of issues we had.
First, this is managed by a big vacation rental company, which means that communication isn’t direct, and everything is referred to the on-site team. While we had hoped for an early check in, we were told check in is at 4:00. However the cleaner wasn’t done till almost 4:45, meaning a lot of waiting in the heat.
Once we got in, we quickly found that one of the toilets was clogged. 3 phone calls and a message through their website before someone came the next day to fix it. Meanwhile, the only working toilet was in the master bath meaning people walking through the bedroom in the middle of the night.
The 2nd bathroom shower head was broken which was mentioned in the communication about the toilet, but no response about that. Fortunately you could take a shower, it was just awkward.
The kitchen cupboards and counter tops are very worn and dated- looking like the original ones from the 80’s. Also minimally stocked (i.e. only salt and pepper- no cooking oil or anything else)
They also required that you wash, fold and put away all the towels except for one set. What are we paying a cleaning fee for?
I don’t like to complain but feel an honest review is in order.