Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property
Hotel in Jacksonville with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Welcome to our lobby, featuring a spacious seating area with a sofa and armchairs, a reception desk, and a fireplace.
Enjoy a diverse selection of dishes at our self-service buffet.
Relax in the stylish lobby with a reception desk, comfortable seating area, and flat-screen TV.
Welcome to Holiday Inn Express & Suites, featuring a symmetrical facade with multiple windows and a covered entrance.
Relax in a spacious room with a large bed, sofa, and desk, featuring a sink and flat-screen TV.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Free WiFi
  • Laundry
  • Air conditioning

Explore the area

View in a map
1923 S Jackson St, Jacksonville, TX, 75766
  • Lake Jacksonville
    ‪2 min drive‬
  • UT Health Jacksonville
    ‪4 min drive‬
  • Tomato Bowl Stadium
    ‪4 min drive‬
  • Tyler, TX (TYR-Pounds Regional)
    ‪48 min drive‬

Room options

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

7.8 out of 10
Good
(10 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(13 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Jacksonville

Within a short walk of Nichols Green Park, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is within a mile (2 km) of Lake Jacksonville. This hotel has 65 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Nichols Green Park - 10 min walk - 0.6 miles
  • Lake Jacksonville - 2 min drive - 1.2 miles
  • Bolton Park - 3 min drive - 2.1 miles
  • UT Health Jacksonville - 4 min drive - 2.3 miles
  • Tomato Bowl Stadium - 4 min drive - 2.6 miles

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Rancho Grande - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Hotel in Jacksonville with free breakfast and a fitness center
At Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
Guests can expect 32-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Frequently asked questions

Is free cancellation available at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG on Aug 24, 2025 start from $85.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

This hotel is located in Jacksonville within a short 8-minute walk of Nichols Green Park. You'll also find Lake Jacksonville and Bolton Park within a short drive.

Is parking available on site at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG include a casino on the premises?

No, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an indoor pool and free breakfast.

Are there hot tubs at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a restaurant that serves breakfast?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers free buffet breakfast each morning though there is no restaurant.

Will Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is Tyler, TX (TYR-Pounds Regional), which is about 29.9 mi away.

Can I book a room with a balcony at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG.

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 392 out of 641 reviews
Rating 8 - Good. 154 out of 641 reviews
Rating 6 - Okay. 48 out of 641 reviews
Rating 4 - Poor. 23 out of 641 reviews
Rating 2 - Terrible. 24 out of 641 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose O

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Terry

Stayed 1 night in Apr 2025

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retiree getaway

Breakfast was sparse - however the staff seemed attentive and very polite The bed was a bit too firm for our taste - The hotel was clean , smelled great and seemed like a brand new property, although construction was happening.
Stayed 1 night in Apr 2025

10/10 Excellent

TERI

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

KATALIN, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
We pretty much liked everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

LynDee

Stayed 1 night in Apr 2025

4/10 Poor

Forrest

Business traveler, Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

6/10 Okay

Pamela

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Be sure and have them tell you about the deposit they take out AFTER you pay for your room! I was assured by the manager that I receive back as soon as I checked out. I still have not received. I called to ask about it, and was informed it would be returned 5 to 7 business days later
Stayed 1 night in Apr 2025

10/10 Excellent

John

Traveled with family
Very new and clean
Stayed 1 night in Apr 2025

6/10 Okay

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Renovating Hotel - you should be told

Hotel is renovating it looks like dining area and pool area. The hotel had construction everywhere. The room was fine, but breakfast was very lacking.
Stayed 1 night in Mar 2025

10/10 Excellent

Stepheny

Liked: Cleanliness, staff & service
Great place
Stayed 1 night in Mar 2025

8/10 Good

Judy

Business traveler
Liked: Cleanliness, staff & service, room comfort

Construction Updates

The lobby and other areas are under construction. It will be beautiful in a couple of weeks. The room was clean and comfy. The smell from the construction was really strong and gave me a headache. The construction people took up most of the parking lot. Once you get a spot you better not leave. BUT as I stated....in a couple of weeks all will be wonderful.
Stayed 2 nights in Mar 2025

8/10 Good

Balaji

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Small town
Stayed 1 night in Mar 2025

10/10 Excellent

theo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quick check-in
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
My kids and i booked the hotel because it had a pool and hot tub specifically. We get there the hot tub has been bricked over... NOT as discribed in the pictures of the property. The staff were also VERY rude to myself and my kids irritated that my son got water on the lobby floor in going to the restroom from the pool. #1 dont have an indoor pool if your mad about water #2 maybe dont have tile floors all the way thru the 1st floor if thats an issue #3 dont gripe af me because you didnt design the pool room with a restroom in it. Both employees were so rude i will never stay again. And btw i worked in ihg hotels for 6 years and never teated my guests ths way i was treated
Stayed 1 night in Jan 2025

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Jan 2025

10/10 Excellent

Kedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Matthew

Stayed 4 nights in Dec 2024

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was undergoing complete refurbishment which it needs. The deadbolt on our door did not work, they were unable to get a repair man til after the weekend. The staff were super, really great. We look forward to our next visit.
Stayed 2 nights in Dec 2024