Sivota Diamond Spa Resort

5.0 star property
Luxury hotel with 2 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Sivota Diamond Spa Resort

Indoor pool, 3 outdoor pools, open 10:00 AM to 7:30 PM, free cabanas
Deluxe Junior Suite, Sea View | 1 bedroom, premium bedding, down comforters, pillowtop beds
Front of property - evening/night
Presidential Suite, Sea View | Living area | 43-inch plasma TV with satellite channels, TV, DVD player
2 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Pool
  • Room service
  • Breakfast included

Explore the area

Map
Thesprotia, Igoumenitsa, Epirus, 46100
  • Syvota Harbour
    ‪8 min walk‬
  • Gallikos Molos Beach
    ‪15 min walk‬
  • Megali Ammos Beach
    ‪3 min drive‬
  • Corfu (CFU-Ioannis Kapodistrias)
    ‪181 min drive‬

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Room options

Deluxe Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Executive Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Junior Suite, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Royal Villa, Private Pool

  • 646 sq ft
  • Hill view
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Double Sofa Bed

Deluxe Junior Suite, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

Superior Room, Mountain View

  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Executive Double Room, Private Pool, Sea View

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

Presidential Suite, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 2 Twin Sofa Beds

Executive Suite, Mountain View

  • 538 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed, 2 Twin Sofa Beds and 1 Twin Bed

Superior Room, Partial Sea View

  • 301 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Executive Suite, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Sofa Beds and 1 Large Twin Bed

Executive Suite, Partial Sea View

  • 538 sq ft
  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

About the neighborhood

Sivota

Sivota Diamond Spa Resort places you within a 10-minute stroll of popular attractions such as Bela Vraka Beach and Syvota Harbour. This 82-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Bela Vraka Beach - 7 min walk - 0.4 miles
  • Syvota Harbour - 8 min walk - 0.5 miles
  • Gallikos Molos Beach - 15 min walk - 0.8 miles
  • Zavia beach - 3 min drive - 1.2 miles
  • Megali Ammos Beach - 3 min drive - 1.7 miles

Getting around

  • Preveza (PVK-Aktion National) - 83 min drive

Restaurants

  • ‪Parasole - ‬10 min walk
  • ‪Georgeos Family Restaurant - ‬8 min walk
  • ‪Charlie's Brunch And Spirits - ‬6 min walk
  • ‪Sailing Club Syvota - ‬11 min walk
  • ‪Trehantiri - ‬8 min walk

About this property

Sivota Diamond Spa Resort

Luxury hotel with 2 restaurants and 3 outdoor pools
Guests of Sivota Diamond Spa Resort have access to a full-service spa, 3 outdoor pools, and an indoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 60 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
43-inch plasma TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, refrigerators, and minibars are also standard.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Diamond Spa Center has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open select days. Children under 14 years old are not allowed in the spa without adult supervision.

Languages

Bulgarian, English, French, German, Greek, Italian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Efyra
  • View

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Private wine tours
  • Rowing/canoeing
  • Sauna
  • Steam room
  • TV in common areas
  • Wine tours

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 150 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch plasma TV with cable/satellite channels
  • CD player
  • DVD player
  • MP3 dock

Food and drink

  • Champagne service
  • Free bottled water
  • Freezer
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 21 and May 13.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 60 per person (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 998945145
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0621Κ015A0172001

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 998945145.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 10:00 AM to 7:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Diamond Spa Resort
Diamond Spa Sivota
Sivota Diamond
Sivota Diamond Spa
Sivota Diamond Spa Resort
Sivota Diamond Spa Resort Igoumenitsa
Sivota Diamond Spa Igoumenitsa
Sivota Diamond Igoumenitsa
Sivota Diamond Spa Igoumenitsa
Sivota Diamond Spa Resort Hotel
Sivota Diamond Spa Resort Igoumenitsa
Sivota Diamond Spa Resort Hotel Igoumenitsa

Frequently asked questions

Is free cancellation available at Sivota Diamond Spa Resort?

Sivota Diamond Spa Resort provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Sivota Diamond Spa Resort?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at Sivota Diamond Spa Resort on Jun 27, 2025 start from $218.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Sivota Diamond Spa Resort?

This hotel in Igoumenitsa is within a 10-minute walk of Ionian Sea, Syvota Harbour, and Bela Vraka Beach. You'll also find Gallikos Molos Beach and Zeri Beach less than a mile away.

Is parking available on site at Sivota Diamond Spa Resort?

Yes, self parking is offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is a spa located at Sivota Diamond Spa Resort?

Diamond Spa Center is the hotel's spa and services include body wraps, hydrotherapy, massages, and mani/pedis. The spa is not open daily but only on select days.

Does Sivota Diamond Spa Resort feature a casino?

No, Sivota Diamond Spa Resort doesn't have a casino.

Is there an indoor pool at Sivota Diamond Spa Resort?

Yes, this hotel has an indoor pool as well as 3 outdoor pools and a hot tub. Guests have pool access between 10:00 AM and 7:30 PM.

What amenities will couples enjoy at Sivota Diamond Spa Resort?

There are many amenities for couples at this hotel, including Champagne service as well as 3 outdoor pools and a poolside bar.

Are there hot tubs at Sivota Diamond Spa Resort?

Yes, guests can enjoy a spa tub at this hotel.

Does Sivota Diamond Spa Resort have a restaurant with a breakfast menu?

Yes, Sivota Diamond Spa Resort has 2 restaurants, and serves free buffet breakfast each morning.

Does Sivota Diamond Spa Resort allow pets to stay free of charge?

No, pets aren't allowed at Sivota Diamond Spa Resort.

Are there connecting rooms at Sivota Diamond Spa Resort?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Sivota Diamond Spa Resort?

The closest major airport to Sivota Diamond Spa Resort is Ioannis Kapodistrias Airport (CFU), which is about 22.3 mi away.

Are there rooms with balconies that I can book at Sivota Diamond Spa Resort?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished lanai where guests can enjoy sea or hill views.

Does Sivota Diamond Spa Resort have a wedding venue?

Take advantage of the wedding venue at Sivota Diamond Spa Resort if you plan to say "I do" during your trip.

Sivota Diamond Spa Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 62 reviews
Rating 8 - Good. 14 out of 62 reviews
Rating 6 - Okay. 5 out of 62 reviews
Rating 4 - Poor. 3 out of 62 reviews
Rating 2 - Terrible. 1 out of 62 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

blenard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good service but in Albania was better and less pricey.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay with family!

From the moment we checked in, we felt welcomed and comfortable. The staff was very friendly, answered all questions, took luggage and escorted us to our room. The hotel was had multiple pools, one just for kids. Great food service at the restaurants and the entire hotel was spotless clean. Rooms were very large and comfortable. Location was great, walking distance to the famous Bella Vraka beach and also the downtown area.
Stayed 3 nights in Jul 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but difficult walk to and from town.
Stayed 4 nights in Sep 2023

10/10 Excellent

TAMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place with great views and very clean!

It was so beautiful and sparkling clean I almost canceled the next stop of our trip to stay longer. Hope to get back there when the water is warmed up and we could enjoy the nice little private pool off our balcony with SUCH a great view. We both enjoyed our massages too!
Stayed 2 nights in May 2023

10/10 Excellent

Lamar

Stayed 1 night in Oct 2022

8/10 Good

Nava

Stayed 3 nights in Aug 2022

10/10 Excellent

E., Inverness

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch resort with fantastic views. Excellent rooms, spacious, comfortable well equipped. Good bar, good dinning options and very good restaurant on property. Parking is tight, like all of Greece. Very friendly and service oriented staff. Frequency of service around pool can be improved.
Stayed 3 nights in Aug 2022

8/10 Good

Kalliopi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good in overall but small details could be amended such as coffee machine cleanliness, towel size, USB for the mobile phone can be added, TV size and model.
Stayed 3 nights in Jul 2022

10/10 Excellent

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean highly recommend this place.
Stayed 2 nights in Jul 2022

8/10 Good

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, great breakfast, nice swimming pool and the gym was good.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Sivota Diamond Spa Resort is situated at the top of a very large steep hill and walking access into the port town is very difficult especially for us as were travelling with 2 pensioners and a 1 year old baby this meant we had to drive each day down to the port or use a local taxi. There was not enough parking spaces for the amount of guests with cars staying. Our in room facilities were non existent - no in room kettle, no coffee or tea making facilities and we had so much trouble to heat up baby milk and food. We were told that we personally had to leave our rooms and walk upto the kitchen where staff would heat these for us. We were also abruptly asked to leave the dining room at 10.30am so that staff could get on with their daily set up even though we were only finishing up our coffee. Speaking of which the only option for coffee was the instant Nescafe from a machine as the espresso machine was not turned on in the bar until after breakfast service at 10.30am. There are also 3 pool areas in this complex and yet not one of them was sectioned off for "adults only" thus meaning we were constantly listening to children shouting and dive bombing into the pools when at times all we wanted was relax and enjoy the surroundings. In our opinion this hotel relies purely on its "Diamond" title than providing anything close to a 5 star experience. The nightly rate is over priced for what you get. I would not stay here again
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointing part was the below par spa. It was dated and the treatments were poor.
Stayed 4 nights in Aug 2019

8/10 Good

Phil, Athens

Traveled with family
Liked: Property conditions & facilities
The room we paid for was very big and well designed.In addition breakfast was awesome. However lack of parking space was unacceptable and it was an obstacle we wouldn't have to overcome.Overall the hotel was very good . I would recommend it despite the disadvantage.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019

6/10 Okay

Nick, Porto rafti Attica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Like the cleanliness and the amenities.i did not like the behavior of the 2-3 persons of the staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything's was beautiful except to many stairs...
Stayed 3 nights in Aug 2018

10/10 Excellent

Alex, Nea Makri ,Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true 5* hotel

Amazing views Near to the beach and the centre Friendly staff and always willing to help in any way. Food made with love and good selection of desserts Beautiful breakfast with variatt We will try to be back.
Stayed 3 nights in Aug 2018

10/10 Excellent

JACOB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was great!

The resort is beautifully located, with amazing views over the gulf. The rooms and facilities were top. We didn't try the restaurant, but the snack bar by the pool was excellent. The staff made our stay even better. Super friendly and helpful. The spa was a very good experience as well.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

10/10 Excellent

Linda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, views stunning

The holiday was fabulous from start to finish. The room had a fantastic view of the bay, the three pools were clean and excellent for children as well as adults. The pool service could have been better.
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

nice hotel beautiful view but lots of stairs!

This hotel is not a five star, more like a four star. The staff are not trained well, no cordination with each other and Rude! I had called to upgrade my room to a triple a month before, they said fine and when I got there they had no nolige of the call and thought I was lying. We had to wait another hour for the room to be adjusted. The rooms were very small, I don't know why they would call them bugalows when there wasn't a kitchen, not even a coffe maker! When it came time to check out the computer printer was not worker and I was told to wait 2 minutes, but 20 mins later I went up to ask for my receipt and they said "oh it's been ready for a long time" I asked why I wasn't informed and they said "Don't get mad"!!! I'm sorry that's not fivr star customer service! Besides there are too many stairs to get to our room and the car service was slow. The breakfast eggs were cold because they would be sitting in trays which were cooked hours before! The view and pools were the only good thing about this hotel, but it was very difficult to get service at the pool as well, two waiters serving three pools.
Stayed 5 nights in Aug 2017